Mahima Rai

Operations Associate

Noida, Uttar Pradesh, India2 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proficient in IT Service Management and Process Automation.
  • Strong background in SAP ERP and Salesforce administration.
  • Experienced in managing ITIL service operations and problem management.
Stackforce AI infers this person is a skilled ITSM Analyst with expertise in process automation and service management.

Contact

LinkedIn

Skills

Other Skills

Active DirectoryActive ListeningC++Change ManagementCloud ComputingCommunicationCore JavaData VisualizationEscalations ManagementIT Asset ManagementIT Service ManagementITIL Service OperationsITSMIdentify Access ManagementIncident Management

Experience

Hcltech

3 roles

ITSM Analyst

Sep 2025 – Present · 6 mos

Analyst

Feb 2024 – Present · 2 yrs 1 mo

Information Technology Analyst

Dec 2023 – Sep 2025 · 1 yr 9 mos

Education

Bundelkhand University

Bca(hons) — Computer science &Information Technology

Aug 2019 – Sep 2022

Government Polytechnic College

Computer science and engineering — Diploma engineering

Jul 2016 – Jun 2019

Trailhead by Salesforce

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