John Dongol

Operations Associate

Sydney, NSW, Australia12 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 7 years in client services and project coordination.
Expertise in managing client relationships and project success.
Certified in ITIL® Foundation and PRINCE2 Foundation.

Stackforce AI infers this person is a Client Services and Project Management professional in the Fintech industry.

Contact

Skills

Core Skills

Client ManagementProject ManagementService DeliveryProject CoordinationOperations ManagementTechnical Support

Other Skills

ATM NetworksVendor ManagementOperations AdministrationClient RelationsHelp Desk ImplementationLogistics ManagementHelp Desk SupportDisaster RecoveryActive DirectoryCisco TechnologiesPhotoshopLightroomDatabasesHTMLCustomer Service

About

With over 7 years of experience in client services and project coordination, I specialize in managing client relationships, delivering seamless service, and ensuring project success. At Transaction Network Services, I oversee client services across ANZ, leveraging my expertise in project management, database administration, and client management. My mission is to drive impactful client experiences and operational excellence through effective collaboration with stakeholders and vendors. Equipped with ITIL® Foundation and PRINCE2 Foundation certifications, I am committed to optimizing processes and delivering value-driven outcomes for clients.

Experience

12 yrs 3 mos

Total Experience

2 yrs 5 mos

Average Tenure

4 yrs 4 mos

Current Experience

Transaction network services

Client Services Manager, ANZ

Jan 2022 – Present · 4 yrs 4 mos · Sydney, New South Wales, Australia · Hybrid

Enhanced customer satisfaction across the APAC region through proactive client engagement and operational leadership.
Manage key financial and network clients, ensuring compliance with contractual SLAs and service quality.
Act as the primary liaison for escalations and service reviews, driving transparency and root cause resolution.

Client ManagementProject ManagementOperations Management

Linfox armaguard pty ltd

Service Delivery Project Coordinator

May 2019 – Dec 2021 · 2 yrs 7 mos · Sydney, New South Wales, Australia · Hybrid

Assisted the Service Delivery Manager in executing strategies to achieve key business goals.
Managed end-to-end processes for ATM installs, removals, and relocations with vendors and suppliers.
Reconciled supplier charges and ensured compliance with contracts and pricing schedules.
Played a vital role in expanding the atmx ATM network, achieving significant cost savings.

ATM NetworksVendor ManagementOperations AdministrationService DeliveryProject Coordination

Cardtronics

Project Coordinator

Oct 2016 – May 2019 · 2 yrs 7 mos · Sydney, Australia · On-site

Managed end-to-end project coordination, ensuring timely delivery and quality outcomes.
Developed strong relationships with vendors and clients to facilitate project success.
Collaborated effectively with teams to manage large projects individually, demonstrating leadership and initiative.

Project CoordinationClient RelationsClient Management

First data corporation

Business Operations Specialist

Jan 2015 – Oct 2016 · 1 yr 9 mos · Sydney, Australia · On-site

Monitored client communications, resolving issues to ensure satisfaction and maintaining strong relationships.
Collaborated with internal teams to address complex inquiries and escalate issues as needed.
Provided technical support for IT queries, including router configuration and ATM management.

Operations AdministrationTechnical SupportOperations Management

Macquarie university

Help Desk Specialist

Jan 2014 – Jan 2015 · 1 yr · Balaclava Road, North Ryde, NSW, 2109, Australia

Provided quality IT support to students and staff, resolving technical issues related to computers and mobile devices.
Contributed to the knowledge base by identifying common incidents and recommending solutions to Helpdesk Shift Supervisors.
Successfully implemented the iPrint system, enabling wireless printing for students from various devices.

Technical SupportHelp Desk Implementation