Shitij Kumar

Operations Associate

Faridabad, Haryana, India7 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in managing customer service operations.
  • Strong skills in complaint management and customer satisfaction.
  • Proven track record in team motivation and training.
Stackforce AI infers this person is a BPO operations manager with expertise in customer service and contact center management.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceCustomer Experience

Other Skills

Banking ProcessBusiness Process Outsourcing (BPO)Complaint ManagementContact CentersCustomer SatisfactionInterpersonal SkillsPhone EtiquetteTeam ManagementTeam MotivationTraining

About

Hello Every one, i am working as a deputy manager operations and looking for a change in operations,contact center, customer service-support profile

Experience

Hcltech

Operations Manager

Jan 2023 – Present · 3 yrs 2 mos · India · On-site

Policybazaar.com

Assistant Operations Manager

May 2022 – Dec 2022 · 7 mos · Haryana, India · On-site

  • custome service contact centre management

Teleperformance

Assistant Operations Manager

Oct 2018 – May 2022 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

  • Banking Process

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