Dec 2023 – Dec 2024 · 1 yr · Hyderabad, Telangana, India · On-site

• Spearheaded the 0-to-1 development and successful market launch of Documenta11y, a cutting-edge B2B SaaS platform, establishing it as the industry leader in digital remediation solutions and onboarding high-profile clients such as Harvard University and Clemson University.
• Drove a 50% increase in positive customer feedback and an 80% reduction in complaints by refining UI designs, optimizing user experiences, and delivering strategic platform enhancements, including a 75% performance boost and a 30% reduction in system errors.
• Prioritized product features and development strategies based on customer insights, market trends, and business goals, ensuring maximum ROI and maintaining Documenta11y’s leadership in the accessibility landscape.
• Amplified brand presence and industry influence through innovative social media strategies and targeted podcasts, achieving a 40% growth in followers, heightened community engagement, and increased thought leadership in accessibility.
• Led multidisciplinary teams across engineering, design, marketing, and sales to deliver seamless product optimizations and tailored solutions, streamlining workflows for prestigious institutions and cultivating strong stakeholder relationships through empathetic communication and actionable technical guidance.

Jun 2022 – Aug 2022 · 2 mos · Mumbai, Maharashtra, India · On-site

• Designed and developed Log Analyzer, a B2B SaaS product that addresses the challenge of bandwidth utilization in organizations using the latest technologies of Python, SQL, AJAX, Digital Ocean, HTML, CSS, and MS Graph.
• Collaborated with engineering teams and quality assurance team to deliver accurate and reliable data to stakeholders and meet analytical requirements precisely as specified.
• Automated technology usage improvements for a diverse customer base by combining technical skills, interpersonal skills, and communication skills.
• Actively monitored market dynamics and competitor activities, providing timely updates and recommendations to senior management regarding technical implementations and strategic decision-making.
• Demonstrated proficiency in Microsoft Office and an aptitude for learning new applications. Programming or automation experience with tools like Python, SQL, Power BI.
• Demonstrated familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of software development methodologies and principles.

Sep 2021 – Oct 2023 · 2 yrs 1 mo · Chandigarh, India · Remote

• Developed compelling narratives and messaging for top-tier brands like Unacademy, Spotify, Royal Enfield, and Boomer, leveraging digital channels, social media, and forums to engage over 250,000 users and drive a 40% increase in brand visibility within six months.
• Conducted in-depth market analysis and tracked industry trends to craft strategic product roadmaps for fintech, accounting, and procurement solutions, delivering tailored end-to-end solutions aligned with customer needs.
• Cultivated strong relationships with 15+ key stakeholders and clients, driving a 30% increase in repeat business and enhancing customer satisfaction through proactive engagement and tailored strategies.
• Produced high-impact sales collateral, presentations, white papers, videos, blog posts, and case studies, effectively communicating value propositions and directly supporting sales efforts to close deals.
• Executed targeted digital campaigns across social media platforms, achieving measurable results while managing multiple projects with precision, meeting tight deadlines, and consistently delivering exceptional outcomes.