Dec 2022 – Apr 2025 · 2 yrs 4 mos · United Kingdom · Remote

• In this role, I took ownership of building a structured and efficient support function. I designed and implemented an application catalogue and comprehensive SOPs, creating workflows that standardized operations and enhanced knowledge sharing across the team. These efforts helped ensure that recurring issues were addressed more consistently and that the support function operated smoothly.
• I also led the resolution of complex technical challenges, including integration breakdowns, API errors, and plugin-related issues. By approaching problems strategically and collaborating closely with teams, I was able to improve overall system stability and create a more seamless experience for both clients and internal teams.
• Collaboration and mentorship were central to my role. I worked hand-in-hand with Product and Engineering teams to drive continuous system improvements while coaching support engineers, strengthening their troubleshooting capabilities and fostering alignment across functions. This approach not only enhanced the quality of service delivery but also cultivated a culture of learning and technical excellence within the team.

Nov 2021 – Dec 2022 · 1 yr 1 mo · 20, Marina · Remote

• As Senior Application Support Engineer and later Lead, Application Lifecycle Management Engineer at Sterling Bank Plc, I led initiatives to strengthen the bank’s application infrastructure and operational processes. I designed and implemented a new ALM framework and deployed critical banking infrastructure, ensuring systems were robust, efficient, and aligned with business needs.
• In this role, I provided architectural guidance that informed strategic planning and policy decisions, while creating an application catalogue and SOPs to standardize processes and enhance team collaboration. I also ensured that real-time insights and incident updates were communicated effectively to senior leadership, supporting informed decision-making.
• I owned and supervised the full software development lifecycle, from needs analysis to development, testing, deployment, and CI/CD. By working closely with cross-functional teams and senior management, I helped drive continuous improvements, streamline incident resolution, and deliver reliable, client-focused solutions across multiple platforms, fostering a culture of operational excellence and technical rigor.

Feb 2021 – Nov 2021 · 9 mos · Victoria Island, Lagos · On-site

• I was responsible for the proactive monitoring, operation, and maintenance of channels applications and infrastructure, ensuring compliance with regulatory and organizational standards. In this role, I provided Tier 2 and Tier 3 support for the infrastructures hosting electronic payment services, while also offering technical direction in requirement definition, planning, coordination, and implementation of electronic channels applications. I tested, debugged, documented, and analyzed the performance of infrastructure components to improve system reliability and efficiency. Additionally, I supported multiple environments, including production, QA, and test, overseeing infrastructure implementation and patch management to maintain secure and seamless operations.

Jul 2019 – Jan 2021 · 1 yr 6 mos · Lagos State, Nigeria · On-site

• I led a team of support officers responsible for the proactive monitoring, operation and maintenance of the e-payments and collections applications that underpin business operations, ensuring timely incident resolution and robust documentation. I owned the development and upkeep of technical procedures and operational playbooks, produced reports for cross-functional stakeholders, and implemented process improvements to enhance application reliability.
• I also delivered tailored training to business teams, coordinated multiple projects to successful closure, and maintained service continuity in line with IT best practices.

Sep 2018 – Jun 2019 · 9 mos · Lagos State, Nigeria · On-site

• I provided Tier-2 and Tier-3 support for the infrastructure and third-party applications powering electronic payment services, diagnosing and resolving complex technical issues for internal teams and external clients. I supported system integrations and deployments to production, managed the ticketing system and knowledge base to ensure accurate tracking of incidents and resolutions, and prepared maintenance and upgrade schedules to minimize downtime and maintain operational readiness across the payments stack.

Jun 2017 – Apr 2018 · 10 mos

• Repairs and replacement of faulty computer parts/equipment
• Ensuring systems uptime, availability and security of key applications for appraisal, email and internet connectivity
• Troubleshooting different computer issues
• Determining and installing appropriate security measures
• Configuring computer networks
• Attending to student logged issues over the college support email and portal.
• Technical and administrative support for college CBT exercises; post UTME, UTME and semester examination.

Oct 2015 – Jan 2016 · 3 mos · Nigeria · On-site

Sep 2011 – Jan 2012 · 4 mos · ikeja, lagos, nigeria · On-site

• Test and re-test parts to ensure they work properly.
• Identify and isolate defects.
• Test work and refine processes.
• Setting up hardware and installing and configure software and drivers
• Maintaining and repairing technological equipment (e.g. routers) or peripheral devices
• Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)