Coco Cocoa — Operations Associate

With 9 years of experience check on a few of my history, Loss and Prevention Department Responsibilities: • Investigate known or suspected external theft. • Ensure customer satisfaction with the correct amount and right calculation. • Maintain and manage correct currency in case of refund. • Ensure to transfer to the related department in case the issue is not refund related. • Insure to reports to Dispatch department In case of accident for further investigation. • Process refund when the trip has not been successful technically. • Assisting on lock issues while the product is under maintenance. • Respond to all emergency emails/calls conditions on a priority. • Providing a claims form to the Customer in case of an accident. Telecommunication company , Help Desk Analyst and IT Support. • Respond to requests for technical or any assistance primarily via phone and email. • Engage clients in a professional and friendly manner. • Obtain and record all relevant details, capturing minimum required information as indicated in the Knowledge base. • Diagnose and resolve technical hardware and software issues • Troubleshoot and update work log. • Advice user on appropriate action depends on their requests. • Redirect problems to appropriate resource. • Follow up and Problem solving on queries that has been delayed to resolved

Stackforce AI infers this person is a customer service and IT support professional with a focus on technical problem-solving.

Location: Nairobi, Nairobi County, Kenya

Experience: 5 yrs 11 mos