Apr 2018 – Dec 2019 · 1 yr 8 mos · Cairo, Egypt

May 2017 – Mar 2018 · 10 mos · Cairo, Egypt

Apr 2016 – Apr 2017 · 1 yr

• Leading overall Linehaul operations for complete SD load managing both air and surface coloader operations
• Manage major surface coloaders / direct transport solution providers for FTL movements
• Manage corporate strategic agreement with airlines to tender all air express load
• Owner of performance KPIs and customer experience metrics
• Direct targets of cost reduction based on coloader negotiations and operational improvements
• Owner of the serviceability and courier allocation engine, Largely responsible for:
• Rule definition and algorithms for allocation of load to couriers
• Serviceability of assortment on PDP
• Both first mile and last mile expansion on all metro and tier-2/3/4 cities
• Compliance of various DG/Fragile/banned items
• Business Leader for OVS and Complaint resolution:
• Owner of all SCM related complaints, CEO/ Social media escalations
• Owner of OVS (Order verification System) to upfront catch bad orders (probable returns)

Aug 2015 – Mar 2016 · 7 mos

• Managing overall last mile operations for express and normal deliveries for both forward and return leg
• Leading overall courier account management for all last mile courier partners
• Handling serviceability of SKU's basis 3PL and market place health alignment
• Handling complaints/NDR for all air and surface shipments
• Managing overall returns and tracking of such shipments till end vendors

Aug 2014 – Aug 2015 · 1 yr · Gurugram, Haryana, India

• Aligned to Global sourcing practice
• Advising global players in sourcing strategies and location optimization initiatives

Apr 2013 – Jul 2014 · 1 yr 3 mos · Gurugram, Haryana, India

• Led a team of 2-3 consultants for delivering large and long duration operational projects.
• Management Consulting experience across Business Transformation, IT Outsourcing, Process Improvement and Sourcing Strategy, Procurement activities and operating effectiveness, vendor selection and market entry strategy
• Strategic project with Indian Telco deploying various initiatives for better sales planning and sustainable growth:
• Go To Market strategy planned and executed across 4 circles of current operations of Telco
• Strategic initiatives designed for revenue enhancement
• Retail officer model
• Handset Bundling
• Loyalty Programs
• Self-Care portal
• Developed VAS initiatives: Mobile money implementation highlighting various model
• Implemented Salesforce Effectiveness model to ensure robust and effective sales planning
• Setted up Process Excellence Group and delivered customer experience transformation for a Srilankan Telco
• Designed to be processes for entire enterprise business for strategic & operational initiatives
• Carried billing operations transformation using Lean six sigma methodologies
• VOC conducted to arrive on various operational initiatives
• Churn reduction/ cross-selling/ up-selling initiatives devised
• Business case prepared for the revenue benefits and cost savings as per select initiatives
• Involved in setting up service delivery / Target operation models for various clients:
• Developed a Finance operating model for a US management consulting firm
• Setted up professional services delivery model for US IT product & services company
• Analyzed the global service delivery model as practiced for the selected service lines
• Developed an IT outsourcing strategy for EUS, Data center, AMS and Network Operations

Apr 2011 – Mar 2013 · 1 yr 11 mos · Gurugram, Haryana, India

• Worked on process reengineering, business transformation, location selection, vendor selection and market entry projects across verticals
• Location assessment for a UK bank wanting to expand the shared service centre in India
• Procurement/ MM/ Finance process transformation for an Indian oil and gas industry client
• Performance assessment of a procurement agent dealing in pediatric drugs (WHO collab.)
• Business optimization / process improvement initiatives for L&D company (NSDC collab.)
• Market entry / possible investment collaboration on six niche sectors for Japanese Corporation
• Vendor selection for SAP support outsourcing for a leading Telecom client in Sri Lanka
• Location selection exercise of World 3rd Largest retailer SSC for BCP benefits / cost savings

Jan 2010 – Jan 2010 · 0 mo

• Development of Sales Channel enhancement matrix and devising productivity initiatives for the CASA account

Nov 2008 – Jun 2009 · 7 mos

• Worked for IT consulting practice of TCS in Lucknow region.
• Managing the virtual data room and interacting with client for enhancement of services for a leading provider of technology-enabled information and document services in Publishing , Media and Entertainment industry
• Business transformation exercise for a leading employee health benefits client of US, deploying new modules for changes in policy areas governed by US government.
• Developed an end to end process prototype for a payment card industry client of US governing their fleet movement and transaction processing

Nov 2007 – Oct 2008 · 11 mos

• Worked for IT consulting practice of TCS Chennai with BFSI domain working in a Business Migration exercise for a leading commercial bank in terms of their new working module to be launched in Korea