Gaurav Singh

Operations Associate

New Delhi, Delhi, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a team of 100+ in Last Mile Operations.
Achieved 15% productivity boost through process improvements.
Expert in logistics and operational strategy.

Stackforce AI infers this person is a logistics and operations expert with a strong focus on process improvement and team leadership.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementProcess ImprovementQuality ManagementOperational StrategyService Operations

Other Skills

4M audits5S5S auditsAuditingAutomationBrand BuildingBusiness Process ImprovementCross-functional Team LeadershipCustomer ExperienceCustomer Relationship Management (CRM)Customer RetentionData analysisData-driven decision-makingEasily AdaptableEscalations Management

About

Dynamic and results-driven Operations & Strategy Professional with 5+ years of cross-functional experience in Last Mile Logistics, Quality Management, and Service Operations across industry leaders like Amazon and Exide. Known for driving high-impact process improvements, fostering team engagement, and delivering operational excellence in fast-paced environments. Currently leading Last Mile Operations at Amazon Transportation Services as a Team Lead, where I manage 100+ delivery associates and handle 12,000+ daily shipments. I specialize in scaling performance through Kaizen, Lean practices, and data-driven decision-making—consistently improving productivity and customer experience. My career journey reflects a strong ability to adapt, optimize, and lead—whether it's diving deep into root cause analysis, streamlining pricing and quality processes, or managing service center operations. I’m passionate about empowering teams, solving complex operational challenges, and building scalable systems. Always open to connecting with professionals passionate about logistics, supply chain innovation, operational strategy, and leadership development.

Experience

5 yrs 6 mos

Total Experience

2 yrs 9 mos

Average Tenure

3 yrs 9 mos

Current Experience

Amazon

2 roles

Team Lead

Promoted

Oct 2023 – Present · 2 yrs 6 mos · Delhi · On-site

Leading a high-performing team of 100+ delivery associates (UTR & OTR) to manage day-to-day last mile operations, ensuring the seamless delivery of 12,000–13,000 shipments daily.
Implemented Lean & Kaizen-driven process improvements, boosting productivity by 15% and enhancing quality standards.
Leveraging data analysis to identify bottlenecks and optimize performance, while fostering a culture of accountability, motivation, and continuous improvement across teams.

Last Mile LogisticsLean practicesKaizenData-driven decision-makingTeam ManagementOperations Management

Process Associate

Jun 2020 – Sep 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

Performed root cause analysis and pricing audits to ensure compliance with guidelines. Proactively identified process gaps and implemented SOP-based solutions, resulting in a 10% efficiency boost. Known for a detail-driven and solution-oriented approach in operational strategy and quality management.

Root cause analysisPricing auditsSOP-based solutionsOperational strategyQuality managementQuality Management+1

Exide industries limited

Service Engineer

Aug 2018 – May 2020 · 1 yr 9 mos · Faizabad, Uttar Pradesh, India · On-site

Managed a team of 7, focusing on productivity, quality, and safety. Conducted daily 4M and 5S audits to maintain operational standards. Oversaw service center operations, optimizing inventory, spare parts, and logistics, leading to a 10% improvement in efficiency. Strong focus on process discipline and team development.

Team management4M audits5S auditsService center operationsInventory optimizationService Operations+1