Feb 2014 – Jul 2015 · 1 yr 5 mos · Greater Delhi Area

• Managing the network of small office home office.
• Planning and configuration of Routing protocols RIP, EIGRP, and OSPF.
• Managing organizations network consisting of 3550, 3560 and 2950 .
• Switches and 3600,2800, 2600, 2500 and 1800 series router.
• Major responsibility is to attend up-time calls and solve the issue at the
• Earliest to meet the customer SLA.
• Configuring and demonstrating switching concepts such as trunking, ether channels,
• Inter-Vlan routing, spanning tree, port security, redundancy protocols such as HSRP.
• Troubleshooting windows application based software.
• Planning and configuring user access policies.
• Daily reporting and following up for service requests opened for the customer.
• Provide technical sessions to customer and new employees.
• Provide phone/remote technical support to external and internal clients.
• Documentation and action plan for resolution.

Feb 2013 – Feb 2014 · 1 yr · Greater Delhi Area

• Key responsibilities:
• Providing remote desktop support.
• Documentation and action plan for resolution.
• Configuring access points linksys , Netgear, D-link , Extender etc.
• Troubleshooting windows and Mac Based application software.
• Follow up customer C-SAT and up sales.

Sep 2011 – Jul 2012 · 10 mos · Gurugram, Haryana, India

• Key responsibilities:
• Worked under the Anti-virus and Anti-spyware process.
• Different line of business for Macfee, Avast, CA.
• Providing support to existing as well as new client.
• Providing remote desktop support.

Sep 2010 – Jul 2011 · 10 mos · Greater Jaipur Area

• Key responsibilities:
• US voice based process.
• Selling auto insurance.
• Documentations and customer follow up.