Sep 2023 – Jun 2025 · 1 yr 9 mos · Pune/Pimpri-Chinchwad Area · Remote

Feb 2021 – Feb 2024 · 3 yrs · Pune, Maharashtra, India

Aug 2015 – Feb 2021 · 5 yrs 6 mos · Pune, Maharashtra, India

Sep 2010 – Jul 2015 · 4 yrs 10 mos · Pune Area, India

• Nature of Job : Network Operations Centre
• Process- Walmart NOC
• IP/NOC:-
• Skills / Responsibilities:
• ➢ Went to US office to work with Client management and our onshore management to
• make successful transition of the project.
• ➢ Co-ordinate and attended transition planning meetings.
• ➢ Understand customer requirement and convert it in Transition documents.
• ➢ Determine timeline as per customer expectation and established transition milestone.
• ➢ Select team to execute transition, trained them and plan project transition.
• ➢ Working on Documentation part and preparing Process Maps required for process
• keeping in mind the SLAs defined by the customers.
• ➢ Conduct skill gap analysis and determine actual training needed for new team.
• ➢ Acquire knowledge transition from existing Network operation center.
• ➢ Developing and training staff and prepare status reports
• ➢ Managing queues, providing floor support, working on critical and chronic issues.
• ➢ Preparing and sending daily reports to managers.
• ➢ Performing Quality Audits for all the team members.
• ➢ Preparing monthly reports of the team and presenting it to our higher management.
• ➢ Provide training sessions to transfer knowledge from existing NOC to new NOC.
• GTO (Global Technical Operations):-
• Skills / Responsibilities:
• ➢ Responsible for managing 3 Teams (GTO, Tools-Provisioning, Wall-Mart), thereby
• ensuring smooth business operations.
• ➢ Project Transitioning: - Successfully Transitioned 3 customers.
• ➢ Assigning ports to proper VLANs.
• ➢ Adding port security of CISCO switches.
• ➢ Securing configuration and IOS of Switches, Routers.
• ➢ Perform new Site relocations/helping onsite technicians in configuring Network devices.
• ➢ Making configuration changes as requested by customers.
• ➢ Root Cause Analysis (RCA): Event analysis done for all critical, major outages to identify
• the reason for outage and implement corrective measures.
• ➢ Taking first level escalation for management and immediate escalation of High Severity
• and chronic issue

Nov 2009 – Sep 2010 · 10 mos

• Pune (Got recruited under fast-track
• policies of company; Nature of Job :
• Process-CISCO CBG
• Providing L2 Support for Cisco Linksys SOHO Wireless-wired Routers/adaptors consumers in NA.
• Providing support on calls and by taking remote access of customer's computers for configuration, upgrading firmwares and troubleshooting of wireless routers like WRT54G2 to WRT610N, and all Cisco-Linksys routers.
• Generating reports in MS Excel for generating the day end report at the end of day and sending the call details to TL for same.