Anchal Ahuja

Product Manager

Dublin, County Dublin, Ireland11 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

10+ years in Product Management driving customer experience.
Expertise in implementing innovative solutions in aviation.
Proven track record in agile project management.

Stackforce AI infers this person is a Product Management expert in the SaaS and Aviation industries.

Contact

Skills

Core Skills

Product ManagementStakeholder Management

Other Skills

AI for Business AnalysisAgile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementArtificial Intelligence (AI)Backlog ManagementBusiness AnalysisBusiness RequirementsC++Change ManagementCoachingCommunicationConfluenceCross-team CollaborationData Analysis

About

Seasoned professional with 10+ Years of experience working into Product Mangement, developing/delivering products focused on enhancing Customer Experience. Proven expertise in Fleet tracking Solutions, Implementing Point of Sale Solution in Aircrafts for Onboard Sales, Credit Card and Virtual Card processing, Aviation Catering Operation, E-Commerce etc utilising latest trends like Internet of things, Predictive analysis. My goal is to continue leading digital advancements that resonate with customers and drive business growth. Core Areas: • Roadmap Planning & Execution • Measuring Project Success (Defining KPI's) • Backlog Management • Requirement Gathering • Prioritisation Framework • Stakeholder Management • Data Analysis • Competitive Research • Agile Approach - Kanban Methodology Skills: • Project Management: JIRA, TFS • Data Visualization: Power BI , Pendo • Tools: Miro, Figma, MS Visio, Zeplin, Power point, MS Excel • Product Management: Brainstorming, Workshops, Kickoff and Backlog Management, Defining Metric and Measuring Success, Help in Go to Market Strategy, Soft Launch and UAT etc

Experience

Verizon connect

Senior Product Owner - Maps & Notifications

Jan 2022 – Present · 4 yrs 2 mos · County Dublin, Ireland · Hybrid

Highlights:
EV Suitability Tool- This new tool automatically analyzes your fleet data, with no input needed from you, and then presents you with clear recommendations on which vehicles could be replaced with EVs. It's like having a personal advisor that is always looking for ways to cut costs and reduce emissions.
AI enabled Live Chat to streamline Support Operations by deployment of AI-powered bots and intelligent virtual agents to reduce the number of touch points.
Enhancing UX Experience within Product etc.
Adding Electric Vehicle offering in the current product (Battery status, Low Battery Alert, Categorisation & Identification of EV)

Strategic RoadmapsBacklog ManagementStakeholder ManagementBusiness RequirementsUser StoriesGo-to-Market Strategy+6

Vistara - tata sia airlines ltd.

Product Manager - Loyalty Management System (Points & Rewards)

May 2021 – Jul 2021 · 2 mos

Responsible to drive and to manage Vistara's Loyalty & Retention Product- 'Club Vistara' (A fastest rewarding frequent flyer program). Managed end to end Partner Integrations to offer co branded cards and other rewarding benefits.
Point Accrual
Easy Redemption
Exciting Elite Tier Benefits
Earn CV Points with business & Airline Partners

Indigo (interglobe aviation ltd)

Assistant Product Manager - Digital Transformations

Jun 2018 – Mar 2021 · 2 yrs 9 mos · Gurgaon, India

Successfully launched below solutions that has helped in uplifting Customer Experience and streamlining manual processes in operations.
Project 1: MPOS (Mobile Point Of Sale): Reduced approx 20 mins for a Cabin Crew Member
Implemented Point of Sale solution to simplify end to end process by automating inventory and Sale reconciliation by removing current paper-based work through incorporation of latest technologies using Agile framework.
In addition to this, a payment dashboard has been designed for the finance team where they can actually check the number of settled and failed transactions.
Project 2: 6E Tiffin - Introduced new meal codes in the pre-booking menu to enhance customer experience and to encourage customers to pre-book their meals. Involved in the End to End configuration of all the systems supporting the functionality - Prebooking Engine (Navitaire), Catering operation System, Sales & Item Reconciliation System and Reporting.
Project 3: Crew Pal App
Designed and implemented one stop mobile solution for crew members in COVID situation to reduce the number of touch points. Implemented features like auto check in and Check out, accessing assigned duty or the rosters planned & provision to fill the sales and flight report through mobile app.

Snapdeal

2 roles

Senior System Engineer

Promoted

Apr 2018 – Jun 2018 · 2 mos · Gurgaon, India

System Engineer

Jul 2015 – Apr 2018 · 2 yrs 9 mos · Gurgaon, India

Keystone logic

Software Engineer

Sep 2013 – Jul 2015 · 1 yr 10 mos · Bengaluru Area, India

Warehouse Management Systems
Manhattan Associates’ WMOS /WMS SCPPE/ Warehouse Management System application expert.
Involved in the implementation of WMS for Global Clients like ADIDAS, MACYS.
Involved in managing complete system testing for Inbound, Outbound, MHE, System Modifications,Slotting etc.
Experience in Web Service Testing (SOAP and REST Service).
Involved in Defect Status Meetings ( Bug Triage ) along with Developers & Team Members.
Well versed with defect tracking tool JIRA and QC.
Involved in Functional testing, Integration testing,Regression testing, System testing, API Testing, Databases Testing.