Anjana Bauk

CEO

Mumbai, Maharashtra, India19 yrs 2 mos experience

Key Highlights

19+ years of experience in technology delivery.
Led large-scale transformations in fintech and payments.
Recognized for aligning technology with business goals.

Stackforce AI infers this person is a Fintech expert with extensive experience in program management and digital payment solutions.

Contact

anjanabauk@yahoo.co.in LinkedIn

Skills

Core Skills

Program ManagementStakeholder ManagementAgile Project ManagementProject Management

Other Skills

Agile & Waterfall MethodologiesAgile Application DevelopmentAgile MethodologiesAnalysisBusiness ProcessBusiness Process ImprovementBusiness Process Re-engineeringChange ManagementCommunicationCorrective ActionsCross-functional Team LeadershipCustomer EngagementCustomer SatisfactionDigital KYCDigital Strategy

About

Delivery-focused technology professional with 19+ years of experience leading large-scale transformations and scaling global teams across product and services organizations. Over the past 6+ years, I have led UPI, POS, SoftPOS, and merchant-acquiring programs with banks, fintechs, and payment networks, partnering with C-suite leaders to deliver strategic, customer-centric outcomes. Recognized for aligning technology delivery with business and revenue goals, enhancing client success through strong governance, and accelerating time-to-market across complex, multi-region programs.

Experience

19 yrs 2 mos

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Mosambee

2 roles

AVP - Delivery Head

Promoted

Oct 2024 – Nov 2025 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

Accountable for portfolio-level delivery and client success, aligning product and technology
execution with GTM goals, revenue targets, and pipeline predictability.
Institutionalized core delivery functions Quality, Tech Support, Certification, Project Management, and Customer Communication, ensuring scalable operations and smooth leadership transitions.
Implemented a customer-tracking and sprint-forecasting framework that provided clients real-time delivery visibility, strengthened accountability, and enabled 15% faster issue resolution.
Standardized Android/Linux terminal test suites and unified legacy terminal-app codebases, reducing dev/test cycles by 10%, improving platform security, and increasing client confidence with transparent sign-off processes.
Led a major client transition from Ingenico, expanding the merchant footprint and contributing to 20% revenue uplift.
Partnered with Sales, Finance, Product, and Operations on RFPs, defining delivery scope, estimates, and execution models, improving pipeline predictability by 10–15% across regions.
Directed new switch integrations with Visa, MasterCard, and RuPay, including Host and L3 certifications, strengthening transaction routing, network acceptance, and compliance alignment.
Developed service playbooks, client-education material, and internal training modules, enabling cross-functional teams to scale digital payments delivery effectively.
Led technology risk assessments across application security, infrastructure controls, and change-management processes to ensure stable and compliant product delivery.

Engagement ManagementStakeholder ManagementCross-functional Team LeadershipPeople ManagementSOFTPOSPoint of Sale (POS) Systems+7

Head of Project Management

Dec 2023 – Apr 2024 · 4 mos · Mumbai, Maharashtra, India · On-site

Transformed the Project Management and Business Analysis functions from the ground up, embedding agile practices and standardized delivery frameworks that reduced project lead time by 30% and improved delivery consistency.
Directed the launch of the “All-in-One” Android-based card + QR payment device, a high-scale rollout that became second-largest customer program, ensuring timely go-live and seamless stakeholder alignment.
Built and coached a 10-member team, driving accountability and continuous improvement.

Program ManagementService Delivery ManagementCustomer EngagementProduct LaunchUPIPoint of Sale (POS) Systems+2

Here technologies

Senior Technical Program Manager

Apr 2024 – Oct 2024 · 6 mos · Mumbai, Maharashtra, India · Hybrid

Offshore Program Manager overseeing strategic initiatives in autonomous driving and cloud optimization for global OEM and enterprise clients.
Developed the first annual cloud cost projection model, improving budget accuracy and reducing overspend by 15%, enabling long-term infrastructure planning.
Built a global program management framework with clear governance and agile practices, improving delivery predictability and collaboration across global teams.

Agile Project ManagementOffshore Project ManagementCustomer SatisfactionProject costingDigital Strategy

Mypinpad

Senior Project Manager

Jan 2023 – Nov 2023 · 10 mos · Mumbai, Maharashtra, India · Remote

Led end-to-end delivery of digital payment integrations across 14 global projects worth $1.5M, achieving 9/10 CSAT and successful reactivation of 3 stalled programs unlocking $0.15M in value and restoring client trust.
Integrated PCI-DSS certified SoftPOS, CPOC, and MPOC solutions across APAC & ANZ.
Translated customer feedback into product roadmap features.
Drove key pilots including “Tap-to-Add” for Amazon, SoftPOS for Worldline, contributing to early market adoption.

Corrective ActionsStakeholder ManagementManaging Large Scale ProjectsCommunicationMobile PaymentsIT Project Implementation+3

Fiserv

2 roles

Program Manager

Promoted

Apr 2022 – Jan 2023 · 9 mos · Mumbai, Maharashtra, India · Hybrid

Led the modernization and unification of Fiserv’s merchant acquiring platform into a single scalable codebase (“one code for all regions”), enabling 1,500+ daily merchant onboardings and ensuring consistent multi-regional delivery alignment and governance across India, ANZ, and ASEAN, through mobile app, API, and web channels.
Led Digital KYC integration with partners Signzy and MVSI, streamlining onboarding, strengthening compliance, and reducing manual verification overhead.
Directed a 20-member distributed team (engineering, delivery, vendor partners), achieving 90%+ on-time delivery.
Defined scope, product roadmaps, and release cycles, while implementing agile ceremonies, capacity planning, risk management, UAT, and PVT for predictable delivery and governance.
Designed and deployed a reconciliation dashboard, automating operational processes and improving efficiency by 40%.
Built a high-trust, zero-attrition team of 15, recognized for coaching leadership, timely feedback, and performance recognition.

Corrective ActionsStakeholder ManagementMicrosoft OfficeGlobal DeliveryStrategyPeople Management+5

Senior Project Manager

Aug 2019 – Mar 2022 · 2 yrs 7 mos · Mumbai, Maharashtra, India · Hybrid

Zycus

Product Implementation Manager

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Delivered Source-to-Contract SaaS implementations worth $2.5 million across US clients, ensuring on-time, in-scope delivery and customer success.
Translated customer pain points into product roadmap features and upsell opportunities.
Designed and implemented first two-way ERP integrations using SnapLogic, while standardizing playbooks, project plans, and documentation improving delivery efficiency and consistency.
Implemented automated data subscription as an interim reporting solution.
Supported pre-sales for product requirements with multiple clients.

New Product ImplementationsTeam BuildingCustomer EngagementStrategyIntegration ArchitectureProject Management

Capgemini

4 roles

Project Manager

Apr 2016 – Jun 2017 · 1 yr 2 mos · Mumbai · On-site

Offshore Project Manager for HR domain automation related to supply chain management of resource (R2D2), skills management (GRC Web), project status matrix dashboard generation tool (VVM), and employee related intranet portal - Nordics region and Group level. Currently managing 14 FTE. Technology used: - Java, .Net, SQL, Cold fusion.
Managing SLA, business interaction, application maintenance, defect prevention, project status tracking.

Project Delivery

Project Manager

Feb 2014 – Sep 2014 · 7 mos · Mumbai Metropolitan Region · On-site

PMO at GE Healthcare, assist with design and implementation of PMO processes, best practices including management, metrics. Currently with - IT Security Data Protection

Senior Business Analyst P&G- Quality Compliance Transformation

Apr 2013 – Feb 2014 · 10 mos · Mumbai Metropolitan Region · On-site

It is about Consumer Complaint System part of Quality Management System. It enables to maintain regulatory compliance for all P&G products. It involves re-engineering of end to end intake process of consumer complaint through proper investigation and case closure.

Senior Consultant ( .Net developer)

Sep 2009 – Apr 2013 · 3 yrs 7 mos · Mumbai Metropolitan Region · On-site

Accountable for business process automations, gather, analyze, user requirements develop and maintenance of systems ensuring quality and timely delivery.
Collaborate with tech lead, and software engineers and support in application design, tuning.
Project planning. Update weekly status report to Senior Management [SM, VP].
Perform engineering tasks such as unit testing, integration testing, build management, release management, application deployment, and production support.
Successfully mentored and trained 7 fresher's [engineer graduate], on basic standard of coding, .Net, SQL Server for the team and now they develop and support various applications.

Syntel

Project Lead

Sep 2014 – Apr 2016 · 1 yr 7 mos · Mumbai Metropolitan Region · On-site

Accountable for organization intranet automation and maintenance of existing (30 .Net applications) using Microsoft Technologies - ASP.NET, and SQL which involved all organization level policy implementation.
Worked on restructuring the BUILD (L3) and RUN (L2 & L1) team and improving SLA management. Was on second level of SLA escalation matrix.
Was interacting with business, internal and external Audit for requirements analysis, features scoping, estimation and backlog/requirement scheduling for multiple intermediate milestones until the final project.
Responsible for training, mentoring and monitoring performance of the development team.

Project Delivery

4th dimension pvt ltd

Development Team Lead

Jun 2007 – Sep 2009 · 2 yrs 3 mos · Mumbai · On-site

I was working as software developer, then was moved to team lead role. Gather requirements, plan the development phase, code review, testing and delivery.