Sivakumar Sethuraman — CEO
tldr +Seasoned Tech, Ops, Programs, Product & People Leader with expertise on Customer Exp, Operations Mgmt, People Dev, Product Mgmt, Software Eng, Innovation. Built world class delivery centers & scaled global teams zero to one from scratch + Director+ level exec in several top tech firms like Google, Amazon, Facebook (Meta), Stripe etc. + Board Director + Deep experience in technology & operations across diverse domains like Fintech, Cloud, Supply Chain & e-commerce, Social Media, Safety & Compliance, Knowledge management, Transportation etc. + Advising startups on product strategy & growth, building organization & culture. + Speaker, guest faculty + Part-time historyteller. + Pursuing PGP from UC Berkeley on ML & AI and PhD in Organizational Behavior from SAU Summary>> - Successfully built multiple world class delivery organisations scaling teams zero to one. - Assembled teams of great Product Managers, Program Managers, Ops Managers, Business analysts, Engineers & designers to come together in delivering exciting projects of high user impact - Expertise in customer service/experience, product management for multiple sectors including Fintech & payments, Financial Crimes, Retail & e-Commerce, Supply-chain & logistics, Maps, SMB Sales, Internet safety, knowledge industry, financial services, e-governance - Global Outsourcing management; Managed 30+ global sites, 30+ global vendor partners and 12K+ agents - Sponsored several global programs focused on people development, coaching.& mentoring and diversity & inclusion. Skills: Large scale Tech and Operations, Product Management, Customer Experience, Social, Retail Management, Logistics & Transportation, Global fulfillment, Outsourcing, Operations Management, Internet Safety, Fintech & Payments operations, SMB growth, Kaizen/Six-Sigma and Change management, Reverse Logistics, Product Pricing, International Marketing, Global Strategic Management, Marketing Services, Internet Marketing, eGovernance Amateur historian, Historyteller, Maps enthusiast. Follow my work at a platform of your choice from www.masalahistorybysiva.in
Stackforce AI infers this person is a Fintech and Operations Management expert with extensive leadership experience.
Location: Bengaluru, Karnataka, India
Experience: 25 yrs 11 mos
Skills
- Operations Management
- Product Management
Career Highlights
- Built world-class delivery centers from scratch.
- Led global teams across multiple top tech firms.
- Expertise in diverse domains including Fintech and e-commerce.
Work Experience
Stripe
Global Head - Stripe Delivery Centers | Head - Stripe India GCC | Stripe APAC Lead | Board Director (1 yr 6 mos)
Head - Stripe Delivery Center India | Head - Stripe India GCC | Board Director - Stripe India (1 yr 8 mos)
Head of Operations - Stripe Delivery Center India (5 mos)
Director - Operations & Programs; APAC Site Lead (1 yr 1 mo)
Global Lead - Scaled Operations & APAC Site Lead (3 yrs 4 mos)
Head of Google Marketing Solutions - APAC SMB (11 mos)
The Masala History Project
Historyteller & Published Author (6 yrs 2 mos)
Head - Community Ops/Trust & Safety | Head - Facebook India office (1 yr 11 mos)
Amazon
Director - Delivery Experience - Supply Chain & Transportation (5 yrs)
PTL Operations Engineering - Reverse Logistics (1 yr 8 mos)
Yahoo
Product Marketing Manager (7 mos)
The World Bank
Sr Manager - Product & Software Development (4 yrs 9 mos)
Satyam Computer Services Ltd
Engineer & Engineering Manager - Software Development (2 yrs 10 mos)
Education
Doctor of Philosophy - PhD at South Asian University
PGP at University of California, Berkeley, Haas School of Business
MBA at Indian School of Business
B.Eng at College of Engineering, Guindy
Graduate Certificate at The Takshashila Institution
Master's degree at Dakshina Bharat Hindi Prachar Sabha
Master Of Arts at Indira Gandhi National Open University
Higher Secondary at St. Paul's MHSS, Neyveli
