Vaibhav D Chopra

CEO

Ireland14 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years in process development and project management.
Expert in crisis management and executive communications.
Proven track record in managing critical incidents.

Stackforce AI infers this person is a SaaS and Networking expert with extensive experience in incident management and executive communications.

Contact

Skills

Core Skills

Incident ManagementCrisis ManagementExecutive CommunicationsChange ManagementCustomer ExperienceNetworkingTechnical Consulting

Other Skills

Cisco Systems ProductsCisco UCSCisco VOICE ProductsCollaboration SolutionsCritical Incident ManagementCross-Functional CollaborationCustomer SatisfactionEscalation ManagementExecutive EscalationsITIL Framework : ITIL v3 & v4 ExpertITIL LifecycleITIL ProcessesInternal CommunicationsMBAProcess Implementation

About

Over 12 years of experience in professional services- process development, project management, executive escalation and engagement, incident management, and networking consulting. Skilled in getting the work done with influence, negotiation, and effective relationship management. Specialized in crisis management, executive communications and building efficient and effective interlock models with clients, internal stakeholders, and cross-functional teams.

Experience

Google

3 roles

Strategic Command, Trust & Safety

Sep 2024 – Present · 1 yr 6 mos

Associate Principal- Google Search

Promoted

May 2022 – Present · 3 yrs 10 mos

Senior Program Manager- Google Cloud

Nov 2020 – May 2022 · 1 yr 6 mos

 Established and executed Critical Incident and Escalation Management processes for Google's cloud support organisation for Google Cloud Products(GCP) globally.
 Represented the Cloud Support Compliance and Communications team managing complex internal and external rapid response communications for internal stakeholders and the GCP customers for complex SaaS systems

Critical Incident ManagementEscalation ManagementInternal CommunicationsSaaS SystemsIncident ManagementCrisis Management

Cisco

4 roles

Executive Escalations & Critical Accounts Manager

Promoted

Apr 2019 – Jan 2021 · 1 yr 9 mos

 Assist Cisco's top executives. Managing executive escalations and catastrophic incidents by cross functional and cross-group collaborations; ensuring customer satisfaction.
 Prepare executives(upto C level) with Customer and Partner Assurance escalation insight in advance of customer and partner visits for the Special or Global events.

Executive EscalationsCross-Functional CollaborationCustomer SatisfactionCrisis ManagementExecutive Communications

Incident Manager - Platform Operations

Apr 2018 – Apr 2019 · 1 yr

 Build and preserve relationships with key business leaders
 Refined ITIL processes to drive the team towards the continuous practice and adaptation of Incident, Service, Release, Change, Problem & Escalation management

ITIL ProcessesIncident ManagementService ManagementChange Management

Incident Manager - Reliance Jio

Aug 2017 – Mar 2018 · 7 mos

 Managed Catastrophic incidents for Reliance Jio IP-MPLS network PAN India
 Transform and implemented ITIL life cycle and customer designed processes

ITIL LifecycleProcess ImplementationIncident Management

TAC(technical assistance center) engineer- Customer Experience Technical Services

Jan 2015 – Aug 2017 · 2 yrs 7 mos

Technical Consulting Engineer with the Cisco Voice over IP(VOIP) Call Manager(CUCM) backbone team; ensure smooth network function for the global customers and partners

Technical ConsultingVoice over IP (VoIP)Customer Experience

Hcl technologies ltd

Senior Network Specialist

Jun 2012 – Oct 2014 · 2 yrs 4 mos · Noida Area, India

 Team Lead and Change Manager for the Bank of America and Merrill Lynch accounts for Cisco Managed Services(CMS)
 Implementing, Upgrading, Deploying, and troubleshooting Cisco VOICE products

Change ManagementCisco VOICE ProductsNetworking