Oct 2020 – Dec 2021 · 1 yr 2 mos

• Led a team of 6PMs and ~40 engineers across all the Delivery Partner Experience Products ranging across Supply Planning(at a hyperlocal-timeslot level), Delivery Partner App, Partner Acquisition and onboarding, Partner Payouts & Incentives and Support.
• Key highlights:
• Led annual strategy and goal setting for the entire XFN as the PnL and Partner Retention owner.
• Launched partner payout redesign that led to cost per delivery reduction by ~10%
• Launched end to end digital acquisition and personalization onboarding of Delivery Partners, which was crucial during Covid.

Oct 2019 – Nov 2020 · 1 yr 1 mo

• Led the team for the Delivery Partner experience products at Swiggy

Oct 2018 – Sep 2019 · 11 mos

• Owner Customer Experience Products as well as the Order Tracking Experience
• Key products launched:
• Live ETA Prediction to help consumers track their order in real time
• Flo - Order lifecycle manager to set up reliable order fulfillment workflows with fail overs to prevent delays and cancellations
• Klaxon - Real time IFTTT like Platform for Business Performance Monitoring on occurrence of anomalies
• Compass - Real Time Data Dashboard building platform for monitoring all operational metrics

Apr 2017 – Sep 2018 · 1 yr 5 mos

• Leading the product charter for Customer Experience(CRM) and Order Fulfillment products at Swiggy.
• Built Swiggy's Chat and ChatBot, Aira products that led to automated resolution of 50% of customer queries resulting in 70% customers preferring chat over other modes of communication.
• Launched the chat focussed Agent CRM to assist agents in solving customer queries faster.

Apr 2016 – Jan 2017 · 9 mos · Bengaluru, Karnataka, India

• Led product and growth initiatives for the ed-tech startup. Helped the company achieve 6 months of consistent 30%+ MoM growth. Was able to increase conversion for key funnels of install to signup and install to first lesson by 40-50%.

Apr 2015 – Apr 2016 · 1 yr · Bengaluru, Karnataka, India

• FundaMine is a medium.com style annotation plugin that other websites can integrate by simply adding a small code snippet like Google Analytics. FundaMine is currently being used by more than 50 media websites and bloggers.

Sep 2014 – Apr 2015 · 7 mos · Greater Ahmedabad Area

• Lumos was an IoT startup where we were building machine learning enabled electrical switches. Apart from handling all the business and product decisions for it, I worked as a NodeJS developer responsible for building out the backend infra.

Jun 2013 – Sep 2014 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Handled the Product Roadmap & Requirements definition for the visual search app, Ocutag Snap that connected print content to online content seamlessly. Worked on the Sales and Marketing plan directly which helped generate more than 250K installs and get 12 partners ranging from diverse industries like Print Media, Events companies to cafes & e-Commerce companies, signed up in 6 months.
• Also developed the strategy for re-positioning of the product as a visual search powered UGC platform where people could use the camera on their phone to ask questions and get answers from anywhere in the world.

May 2012 – Apr 2013 · 11 mos · Bengaluru, Karnataka, India

• Worked as a Business Development Intern with primary focus on developing Product Placement Strategies and Opportunity Estimation for different projects. Analyzed future trends and growth opportunities in the Visual Search Industry and the Educational Content Publication industry. Worked on developing the initial marketing strategy of two independent projects of the firm as a part of the internship.
• Developed an understanding of opportunity assessment, Initial Marketing and Product Placement strategies and Competitor and Industry Analysis.

May 2011 – Apr 2012 · 11 mos · Greater Ahmedabad Area

• Proposed an innovative product idea for the Visual Search technology developed by Ricoh Innovations. 'BookSnap' connected the printed material to online content and had a tailor made social network for students. The product had both a web version and a mobile app.The initial experience with the project provided an exposure to the process of creating a product right from the conceptualization of the idea.
• The responsibilities allotted was of marketing the alpha version of the product at IIT Gandhinagar. A significant portion of the time and energy was devoted to learning the user feedback and then translating them onto features that could be integrated into the mobile app.
• The key learning from the year long project were the exposure to the full process of developing and marketing a technology product. It exposed me to the challenges faced in bringing new technology to the users and creating an adoption.

May 2011 – Jul 2011 · 2 mos · Greater Ahmedabad Area

• Interned with Intuitive Learning, a start up devoted to making the learning of finance simpler. Worked on the development and testing of the board game 'Deal Street'. 'Deal Street' allows players to learn the basic key concepts of finance first hand by playing the game.
• As a part of the internship, I worked on testing the game at IIT Gandhinagar among the students and learn their feedback about it. I also worked with the designers of the game on modifying the game to make it more interesting and intuitive.
• My work allowed me to grasp the minute details involved with product designing while keeping the holistic view. A significant challenge of the internship was designing a junior version of the game for children aged 7-13. This made me appreciate the changes that need to be brought in a product based on the target crowd and it's needs.