Nov 2023 – Present · 2 yrs 4 mos

May 2023 – Oct 2023 · 5 mos

Jan 2021 – Apr 2023 · 2 yrs 3 mos

Jan 2018 – Dec 2020 · 2 yrs 11 mos

• 1. Investigating and solving customers' problems, which may be complex or long-standing problems.
• 2. Promoting opportunities for two-way communication.
• 3. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• 4. Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products.
• 5. Keeping customers informed of process and procedural change.
• 6. Driving high customer Satisfaction
• 7. Efficient new engagement on-boarding along with product adoption training
• 8. Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction
• 9. Work with Account Managers to build and execute annual Success Plans for his/her accounts.
• 10. Provide timely account or issue executive summary status reporting to customers and management
• 11. Working Closely with the product team, collaborating user experience with product development
• 12. Collating customer feedback/suggestion & Testimonials
• 13. Cross-functional role of working with multiple internal POCs for delivering expected quality
• 14. Ensuring to maintain a healthy customer churn rate.
• 15. Account Retention & Renewal
• 16. To create opportunities for Upsell or Cross-sell for the sales team.
• 17. Set up a detailed document on the renewal process and customer relationship management cycle
• 18. Managing the customer base of the Strategic, Enterprise, Emerging business.

Jan 2017 – Dec 2017 · 11 mos

• 1. Took up the recruit(product) account creation, credits addition responsibility and managed it seamlessly for both Domestic and International Sales team.
• 2. Collated all the past hackathon and hiring challenge data to reach out to customers for feedback and testimonials.
• 3. Handled data requests from clients in a timely manner. Created a tracker to record these data requests.
• 4. Co-ordinated well with the Account Managers and managersforthe execution of hiring challenges and hackathons.
• 5. Prepare a timeline in line with operations process flow and adhere to the timelines in terms of delivery
• 6. Document on how well we delivered for each activity - Challenges/ Hackathons
• 7. Document the feedback and share the data in excel, on a monthly basis with the product team.
• 8. Reach out to customersto collect testimonials. Share the testimonials every month to the marketing team with their use cases.

Jul 2016 – Dec 2016 · 5 mos

• Moved on to a more specific role at HackerEarth. Handle end to end responsibility of hackathon at a more senior level
• 1. Strategize on hackathons with Marketing, Public Relations, Sales, Operations, and Executive Teams
• 2. Innovate marketing collaterals, podcasts, webinars, and meet-ups to enhance brand quality
• 3. Manage email campaigns for hackathons and HackerEarth’s principal programming contests
• 4. Mentor new-hires on hackathon tools and conduct enablement sessions
• 5. Advise the marketing team on the right campaign tactics to educate clients and helped provide quality content to support via webinars, etc.

Jun 2015 – Jun 2016 · 1 yr

• 1. Assessed client needs, conduct feasibility studies, and provide turnkey solutions to meet strategic goals
• 2. Ideated and developed creative promotional campaigns via digital marketing channels
• 3. Helped with demand generation and enhanced sales revenues
• 4. Procured prizes for the winners of the hackathons
• 5. Handled monthly programming contests and managed competitive coders across the globe for these coding challenges
• 6. Handled two massive hackathons in terms of participation hosted by HE, IndiaHacks and International Women’s Hackathon, and received client appreciation
• 7. Strategized and implemented the marketing campaign for CodeMonk (Tutorial Series) to get over 18,000 registrations in 3 months, which was a 20 pc-increase from set target
• 8. Honored by HackerEarth’s Senior Management for successfully managing hackathons organized by Pitney Bowes, Honeywell, @Walmart Labs, Robert Bosch, and other MNCs

Apr 2015 – May 2015 · 1 mo