Lakshmi Baskaran

CTO

Canada17 yrs 6 mos experience

AI Enabled

Key Highlights

Led 14 large-scale enterprise projects with budgets up to $80M.
Created three product lines, scaling to 50M users.
Finalist for Canadian Women in Technology 2022 Awards.

Stackforce AI infers this person is a SaaS and Telecommunications expert with extensive experience in engineering leadership and product development.

Contact

Skills

Core Skills

Engineering LeadershipProduct ManagementProduct DevelopmentPlatform EngineeringEnterprise Solutions Architecture

Other Skills

AI-driven botsActuate ReportAgile Project ManagementAgile TransformationAgile frameworkArchitecture ManagementBIRTBusiness AnalysisBusiness ProcessCampaign managementCloud ComputingCloud MigrationContinuous Integration and Continuous Delivery (CI/CD)Continuous improvementCross-functional alignment

About

I am an Engineering leader, entrepreneur and an angel investor with more than 15 years of experience in start-ups, scale-ups and enterprises building B2B SaaS and B2C products. I have lead team sizes ranging from 60 to 300 engineers across the following functions: Product Development, Platform Engineering, Data Science, Data engineering, Site Reliability Engineering and Native Mobile Development. Career Accomplishments: • Successfully managed and delivered 14 large-scale enterprise technology projects, with budgets ranging from $30M to $80M. • Have created three core product lines from zero to one and scaled up to 50M users. • Steered three organizations through fundraising totaling 100M with top-tier venture partners. • Finalist for the Canadian Women in Technology 2022 Awards as the best Female Lead Engineering Organization.

Experience

Microsoft

Senior Director of Engineering

Feb 2025 – Present · 1 yr 1 mo · Canada

Leading Digital Messaging initiatives for Microsoft Dynamics 365 Contact Center, the world's largest AI-first contact center.
Spearheading the development of Contact Center as a Service (CCaaS), leveraging AI-driven bots to seamlessly connect millions of customers with their favorite brands globally.
Operating at massive scale, managing millions of conversations per day through custom AI bots, ensuring intelligent, efficient, and scalable customer interactions.

Digital MessagingAI-driven botsCustomer interactionsEngineering LeadershipProduct Management

Metadata

Vice President of Engineering

Mar 2023 – Feb 2025 · 1 yr 11 mos · Canada · Remote

Building a SaaS platform that launches, manages and measures campaigns for hundreds of thousands of B2B organizations across millions of audiences and multiple global channels.
Scaling and optimizing engineering to support Metadata.io's rapid growth and expansion, both domestically and internationally.
Setting direction and driving the execution of product roadmap across multiple product pillars in business, both current and strategic.
Building strong partnerships with cross-functional teams, including product, sales, customer success, and marketing, to drive cross-functional alignment.

SaaS platformCampaign managementCross-functional alignmentEngineering LeadershipProduct Management

Sedna

Vice President of Engineering

Jun 2020 – Jan 2023 · 2 yrs 7 mos · Canada · Remote

Managed a geographically diverse Engineering team across three continents, operating in three distinctive time zones.
Established 7 new departments within the Engineering organization - Product Development, Platform, SRE, QA, Ecosystem, Data Engineering, Data Science and Native Mobile.
Grew Engineering by over 250%.
Lead the initiative to scale platform infrastructure to provide three-nines availability.
Fostered customer centric mindset and a culture of continuous improvement and learning.

Geographically diverse teamsPlatform infrastructureContinuous improvementEngineering LeadershipProduct Development

Leonardo worldwide corporation

VP of Engineering

May 2018 – Jun 2020 · 2 yrs 1 mo · Toronto, Canada Area

Built high performing teams to develop one of the world’s notable Media Management software.
Lead the engineering team across all product pillars to navigate software development through Microservices framework and Graph QL.
Guided the teams to iterate on Agile. We are not Agile practitioners by theory. We built the Agile framework that suited best for each team.
Created a generalist software development organization with skills traded and shared across developers and QAs. This improved the overall team velocity by 2.5X

Media Management softwareMicroservices frameworkAgile frameworkEngineering LeadershipProduct Development

Nbn™ australia

2 roles

Platform Director

Promoted

Jan 2015 – Dec 2017 · 2 yrs 11 mos · Melbourne, Australia

Lead and executed Agile Transformation projects that improved Time to Market by 40%
Fostered productivity and provide a platform for innovation in order to deliver economic and social benefits for all Australians.
Supported the organization in IT Transformation from Waterfall to SAFE Agile Model and executed projects to the tune of 16 Million.
Strategized and executed Cloud Migration Project that transformed enterprise applications from on-prem to AWS.
Conceptualized customer Analytics and developed metrics that improved customer experience by activating connections the first time the technician goes onsite.
Lead cross-functional teams through successful product release cycles
Engaged with Business leads of Activation and Assurance to ensure operational stability of the application
Adoption of Continuous Integration / Continuous Deployment to ensure faster time to market.
Lead, developed and mentored a high performing team of 16 engineers to deliver and exceed expectations while coaching them to realize their professional development goals

Agile TransformationCloud MigrationCross-functional teamsEngineering LeadershipPlatform Engineering

Enterprise Solutions Architect

Jan 2014 – Dec 2014 · 11 mos · Melbourne, Australia

The pregnancy pause

Mom

Sep 2013 – Dec 2013 · 3 mos

Kalibrate

ERP Consultant

May 2012 – Aug 2013 · 1 yr 3 mos · Melbourne, Australia

Lead the implementation of Enterprise Supply Chain modules for Australia's largest Power generation company.
Integrated ERP and EAM applications through Webservices.