Anurag Chitlangia

Product Manager

Amsterdam, North Holland, Netherlands22 yrs 6 mos experience
Highly Stable

Key Highlights

  • Led $15B alternative payments portfolio at Uber.
  • Improved bank transfer payout success from 85% to 99.7%.
  • Expert in regional compliance and payment strategies.
Stackforce AI infers this person is a Fintech expert with a strong focus on payment solutions and product management.

Contact

LinkedIn

Skills

Core Skills

PaymentsProduct Management

Other Skills

Agile MethodologiesAgile Project ManagementApplication DevelopmentBSSBilling SystemsBusiness AnalysisBusiness IntelligenceBusiness StrategyDatabasesFinTechGo-to-Market StrategyJava Enterprise EditionOpen Source SoftwarePL/SQLPre-sales

About

I lead Uber’s alternative payments portfolio across Rides & Eats, processing ~$15B in annual TPV and ~2B transactions/year across 70+ markets. I focus on conversion lift, resilient success rates, and lower cost per successful payment—built with compliance by design (PCI DSS, PSD2/SCA, GDPR/LGPD) and deep partnerships with local networks and PSPs. At Uber, I lead the APM portfolio of digital local / global wallets, bank transfers, SNAP benefits, Vouchers, BNPL, A2A etc payment methods across multiple regions and lines of business by partnering with finance, legal, risk, design, data science, and engineering to ship reliable, measurable outcomes at global scale. Launched PIX, UPI, Nupay, Afterpay, Klarna, PayPal, WeChat, Alipay, PayPay, iDeal, SNAP, Meal Vouchers, Twint, MBWay, Blik, EFT, MPesa, Line Pay, SNAP -EBT Benefits, Flex Benefits, MercadoPago and many more on Uber. My approach: customer‑backed discovery → platformized capabilities (eligibility, routing, retries, instrumentation) → controlled rollouts with experiment guardrails → robust reconciliation & reporting for Finance. I partner deeply with PSPs and local regulators (e.g., BACEN for PIX, NPCI for UPI) to meet market nuances and speed time‑to‑cash. Outcomes include higher success rates, lower payment OPEX, resilience via multi‑PSP orchestration, and safer flows through risk strategies. I love solving complex local problem at scale: regional compliance, voucher restrictions, instant payments, settlement windows, FX, refunds, and operational excellence.

Experience

22 yrs 6 mos
Total Experience
4 yrs 7 mos
Average Tenure
4 yrs 1 mo
Current Experience

Uber

Sr Product Manager

Apr 2022 – Present · 4 yrs 1 mo · Amsterdam, North Holland, Netherlands · Hybrid

  • As part of Uber's product team, I lead the effort to bring seamless payment experiences to users worldwide. My focus is on ensuring that everyone can pay using their preferred methods, including A2A transfers, digital wallets, and regionally restricted options like PayPal, PIX, UPI, iDeal, PayPay, LINE Pay, Twint, Blik, MBway, Apple Pay, Google Pay, and more. I also manage the strategy for maintaining a healthy mix of payment methods, ensuring reliability, user trust and lowering cost of payments for Uber. My passion lies in making payments invisible so that users can focus on their journey, not the transaction.
Product DesignPaymentsProduct ManagementFinTech

Just eat takeaway.com

Senior Product Manager

Mar 2021 – Apr 2022 · 1 yr 1 mo · Amsterdam Area

  • Building team, setting up vision for Revenue platform.
  • Building revenue platform to handle B2B / B2C Billing needs, responsible for handling Orders, subscriptions, all charges for simple and complex business entities.
  • Detected and fixed revenue leakage.
  • Making Customer service and Finance Operations efficient by providing empowered tools.

Product academy

Coach & Mentor & Trainer

Jun 2020 – Present · 5 yrs 11 mos · Zurich, Switzerland

  • As part of the crew for Product Academy, I facilitate workshops for aspiring Product Leaders, on Conflict Competence, Lateral Leadership.
  • I also Coach & Mentor aspiring product leaders, on making there imprints in the product world.

Booking.com

Product Manager

Nov 2018 – Mar 2021 · 2 yrs 4 mos · The Randstad, Netherlands

  • Scaled Bank Transfer payouts in 180 Countries, improved payout success rate from 85% to 99.7% globally.
  • Built Payment Instrument product, to collect, validate, store; Bank Details, Credit Card, Tokens, Wallets, Voucher etc
  • Help built & migrate invoicing platform for Hotel partners across the world.
  • Built only of its kind, service to collect & validate Bank account details for 180 countries for domestic / wire transfer.
  • Validate Financial details like VAT, etc for partners around the world for Payouts, taxation and Invoicing.

Amdocs

5 roles

Sr. Product Owner

Promoted

May 2016 – Jul 2018 · 2 yrs 2 mos

  • Lead 3 account teams, to help tier 1 telco on their transformation journey.
  • .Halved transformation time, by right prioritisation.
  • Introduced metrics to measure telcos transformation progress.
  • Data Analytics for transformation strategy for Singtel & Optus.
  • Bill to Bill comparison to achieve 100% completeness and Accuracy.
  • Successfully pitched for Migration and Revenue Assurance to Globe Telecom during presales.

Product Owner

May 2013 – May 2016 · 3 yrs

  • Launched B2B Billing platform for Connected devices product.
  • Designed Order to Cash flow for B2B / B2B2C Billing system.
  • Saved 2 FTE by implementing Rebill automation.

Business Analyst for AT&T

Promoted

Jun 2010 – May 2013 · 2 yrs 11 mos

  • Identified AT&T Business pain areas, to improve invoicing product with - Invoice Consolidation for Wireless & Lightspeed product, Rebill Functionality for incorrectly issued invoices.
  • Designed portal based solution for AT&T Toll Free Data requirements.
  • Worked on failed MVP for IOT platform.

Sr Subject Matter Expert

Jun 2006 – May 2010 · 3 yrs 11 mos

  • Designed value added services on Amdocs service delivery platform for Tiscali Italy, Bakcell AZ.
  • Mapped Comcast cable billing offerings to Amdocs Product Catalog.
  • Brought down critical production issues count from staggering 90's to single digit.

Subject Matter Expert

Dec 2004 – Jun 2006 · 1 yr 6 mos

  • • Worked on development and enhancements of Product Catalog, Customer Management, Invoicing, Accounts Receivable module for Telecom Billing.

Oracle

Application Engineer

Apr 2003 – Oct 2004 · 1 yr 6 mos

  • Development of Oracle Workflow, XML Gateway in Oracle - Apps suite.

Education

International Institute of Information Technology Hyderabad (IIITH)

Mtech — Computer science and engineering

Jan 2001 – Jan 2003

Institute of Engineering and Technology, Indore

Bachelor of Engineering (B.E.) — Electronics and Instrumentation Engineering

Jan 1997 – Jan 2001

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