Ankit Garg — CEO

COPC certified professional with expertise in Leading Customer Success Projects: Increasing Digital adoption, Developing Customer persona, improving experience by reducing customer effort. Every business process that we create should deliver an unsurpassed service experience. Deep consideration of customer needs, resources and skills needed to achieve long range goals, emerging technological advances and organizational values (point in time) and conclude the best alternative. Generate alternate options for action to address an issue or opportunity. Strategic initiatives to move traffic from assisted channels to non-assisted channels (There by reducing cost to serve, reducing customer effort and improving Net Satisfaction Score) Customer Success I Program Management I Operational Excellence I Business Excellence I Change Management I Business Strategy I Process Engineering I Digital Strategy I Digital Analytics I Financial Planning I Retention I Upsell I Vendor Management I Talent Management I Content Development

Stackforce AI infers this person is a Customer Success and Program Management expert in the BPO industry.

Location: Bengaluru, Karnataka, India

Experience: 16 yrs 1 mo