Sep 2021 – Apr 2025 · 3 yrs 7 mos

• Head- Large Order Fleet (Operations)
• Leading operations for large order business focusing on optimising better food handling and cost per order.
• Solving for complex logistics problems through creative ideas.
• Led multiple projects impacting delivery partner lifecycle like Partner Lifestyle (work gear) and Partner Quality. Creating various policies that impact daily working of riders including incentives and penalties.
• Introduced various specialised fleets to cater to different business use cases like- B2B fleet, Box on bike fleet, Cake delivery fleet, Pizza delivery fleet, 100% EV fleet, etc.
• 3 PL partnerships to cater to special occasion demand.

Dec 2019 – Sep 2021 · 1 yr 9 mos

• Led a team of 20 KAMs in managing business operations for restaurant partners in Delhi NCR, achieving an annual GMV of ~INR 180 Cr.
• Led ad-sales for Delhi NCR, generating ads revenue of ~10 Cr.
• Implemented P&L management strategies and initiated restaurant partner growth initiatives.

Mar 2019 – Dec 2019 · 9 mos

• Managed Hyperlocal marketing campaigns for Delhi NCR, collaborating with City Head on growth initiatives and conducting Competition Analysis.
• Led brand awareness campaigns resulting in a 50% increase in customer engagement.
• Implemented strategies that led to a 10% growth in market share.
• Conducted detailed Competition Analysis to identify key market trends and opportunities for growth.

Feb 2018 – Mar 2019 · 1 yr 1 mo

• Leading offline marketing initiatives for Delhi NCR.
• BTL activations, trade marketing etc

Jan 2017 – Jun 2017 · 5 mos · Gurgaon, India

Aug 2016 – Dec 2016 · 4 mos · Mumbai, Maharashtra, India