Aug 2023 – Oct 2023 · 2 mos · India · Remote

Feb 2021 – Aug 2023 · 2 yrs 6 mos

• Lead an engineering team of talented engineers and managers through mentorship, guidance, and career development to build tools (React, Hack, MySql) & services to scale support for over 700K Facebook developers
• Proven ability in leading highly complex projects from ideation to launch, including providing technical leadership, project management, and hands-on technical problem solving.
• Head of DSE APAC responsible for hiring, community building and handling issues
• Scaled our operations by strategically expanding level 1 support by setting up a vendor team and creating the processes for transition
• Pillar-lead for one of our pillars – Facebook Marketing and Commerce Platform that contributes to almost 20% of our company’s revenue (USD 15B).
• Responsible for creating and enhancing the 2023 mission statement for DSE and strategizing projects to make sure we are marching towards our mission.

Feb 2020 – Jan 2021 · 11 mos

• Key member of the Developer Support Team providing technical support and platform integration consultancy to over 700K Facebook developers
• Responsible for the creation of processes and training content for onboarding Subject Matter Expertise within DSE
• Product Manager for our internal tools and also for the creation of new tool to transition our L1 support to vendors.
• Built proactive monitoring and alerting on Ads Transparency API as part of our transparency initiative towards
• US2020.
• Responsible for leading projects including building our internal tools right from the requirements phase to launch.

Jan 2018 – Feb 2020 · 2 yrs 1 mo · Singapore

• Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
• Work with sales teams and partners to gather escalation information and customer/business impact.
• Highlight systemic issues and trends to identify platform enhancements with business and R&D teams.
• Help partners integrate into our platform using our BingAds API.
• Being a pioneer in APAC support team, I was involved in training and development of technical support team in Singapore.
• Apart from performing technical engineer role, l used to develop applications that are useful to do daily job effectively.
• Manage ticket issue(s) queue providing investigation prioritization, continuous and timely updates to Customers.
• Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
• Create process or troubleshooting documentation in the ad support knowledge base.

Jun 2016 – Jan 2018 · 1 yr 7 mos · Singapore

• Provide expert advice to clients on our REST API's
• Improve API usability - Meaningful token, clear swagger documentation, and up-to-date client libraries
• Develop SDK's and libraries in different languages like java, node, python for ease of use of our API'S
• Create Developer engagement and awareness about our products
• Manage our APAC clients and provide guidance when required on our API stack
• Support customization projects for premium clients: Google Analytics integration with Mediamath.
• Attend and give talks on conferences.
• Be a developer evangelist in AdTech industry

Jun 2014 – May 2016 · 1 yr 11 mos · Singapore

• Active contribution in the development of https://www.paypal-gifts.com built using Magento (e-commerce platform based on PHP).
• Involved constantly in platform deployments, production support and has played the fire fighter role during stability/scalability issues due to the high success of the platform.
• Oneof the key players for migration from magento ecommerce platform to a more robust, available and scalable architecture: RESTful APIs, nodejs and container (docker) based poly-language architecture
• Responsible for complete automation of the testing and developed the entire test framework using rspec and capybara
• Helping out Scrum master for conducting the sprint planning and retrospective meetings.
• Achieved Continuous Integration (CI) maturity levels for PayPal Digital Gifts.
• Responsible for setting up CI infrastructure from scratch using docker.
• Worked on chat bots and programming hubot using coffee scripts to automate our day-to-day activities.
• Actively supported the developer outreach program in PayPal by hosting and supporting several developer meetups

Apr 2012 – May 2014 · 2 yrs 1 mo · Singapore

• Developed products that will be used in the OTA NG (Over The Air New Generation) platform. Have been involved in the complete development of repository products like CRM 1.3 (Card Repository Manager),
• RRS 1.0 (Request Registry Service) and RUM 2.5 (Remote UICC Manager). Currently working on RUM 2.5.
• Integrated Facebook Chat in SIM and developed billing module for Facebook for SIM service.
• Mainly worked on technologies like EJB (Entity, Session and Message Driven Bean), WebLogic platform,JUnit Framework, Oracle database and other Gemalto specific tools like GEMI (Automated installer for products in weblogic), Corebuild (Ant based building tool), Hudson (Continuous Integration Build Monitoring).
• Have been exposed to Java design patterns like SingleTon, Template Patterns, and Factory Methods.

Jan 2011 – Apr 2012 · 1 yr 3 mos · Singapore

• Facilitate in application design analysis, development, testing and continuous integration.
• Worked as a part of the website development team and have successfully added features to web based analytic tool BrandKarma.Developed a new features like PDF export and email alerts for our tool.
• Have worked extensively on Django framework, Python and various facets of front end development including JavaScript, Ajax, JQuery, JSON and MySQL database. Acquired extensive knowledge on Facebook and twitter API’s.

Jun 2008 – Jun 2010 · 2 yrs · Bengaluru Area, India

• Part of ProCurve Manager (Network Management System) development team responsible for the delivery of Procurve Manager 3.0 and Procurve Manager 3.2 which enables administrators to monitor and manage a network.
• Primarily worked on Core Java, Java Swing and SNMP MIBs for developing and enhancing the features of ProCurve Manager.
• Worked on Agile based development environment.