Sep 2021 – Apr 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Led the 125 member Consumer Engineering and Platforms Engineering Vertical.
• ➢ MRR grew from INR 25 crores/month in September 2021 to INR 60 crores/month in April 2023.
• ➢ Reorganized the engineering team from 125 in February 2022 to 95 in June 2022, boosting throughput and reducing costs by over INR 55 lakhs per month.
• ➢ Led the team to migrate out of the node.JS monolith and the monolith MySQL DB to the microservice
• architecture for various systems on the Consumer charter:
• Payments Service: Payments Success Rate improved from 74% to 86%.
• New API Gateway was able to handle 3.5X traffic with no bottlenecks.
• ➢ Architected and delivered the Promotion Engine, Merchandising Platform, Notifications System, Auth&Auth Platform and an in-house A/B Framework.
• The new Merchandising Platform and revamped app and website improved the conversion rate from user visits to orders by 1.2% and boosted MRR by 2.5%
• Promotion Engine was able to handle multiple use cases leading to a rise of 1.5% MRR. ➢
• Other key initiatives:
• Reduction in: O2C from 12% to 3.5% and TAT for resolving CX issues from 4 minutes to ~70 seconds.
• Collaborated with Dev-Ops team and brought down the AWS Infra cost from USD 82K to USD 55K.
• Search to ATC metrics sky rocketed from 28% to 63%.
• Built a 12-member Test Engineering Team from the ground up, focused on automation, and
• delivered tangible results in 4 months with faster delivery of quality business initiatives.

Oct 2020 – Aug 2021 · 10 mos · Bengaluru, Karnataka, India

• ➢ Led the Payments, Search & Discovery, Diagnostics Platform and the DocStat Engineering teams (Overall team size of 34 Engineers).
• Onboarded Payments of all Verticals on the Multi-Tenant PAAS.
• Improvement of Search to ATC Metrics from 52% to 86%.
• Reduction in Diagnostics based CS tickets from 750 per week to < 100 per week.
• ➢ Drove Engineering Excellence across the Consumer and Core Platforms to ensure >= 99.99% uptime.
• Collaborated with EMs and Architects to identify and monitor critical APIs, tracked P95 and average response times weekly, and led the prioritization and delivery of technical optimizations, resulting
• in a 25-30% improvement in response times.
• Enhanced the RCA process, prioritized and managed the delivery of on-call tasks, resulting in a
• weekly savings of 15-20 hours for the Engineering Team.
• Prioritized and got several critical issues fixed on the Customer Service portal leading to an improvement of CSAT from 6.2 to 7.1

Nov 2019 – Sep 2020 · 10 mos · Bengaluru, Karnataka, India

• ➢ Led Payments, Growth, Platforms and the DocStat Engineering teams (Team size of 16 Engineers).
• Improvement in Payments Success Rate from 68% to 87%.
• Introduction & Adoption of the Promotion Engine contributed to an MRR growth by INR 15 crores.
• ➢ Led the architecture, development and delivery of the Multi-Tenant Payments Service, Multi-Tenant Wallet Service, Segmentation Platform, A/B Framework, Promotion Engine and the Loyalty Platform.

Apr 2017 – Nov 2019 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Led the Finance Engineering (12 Engineers) and Trust & Safety Engineering (6 Engineers) teams.
• ➢ Led the architecture, development and delivery of the Reconciliation and Payout Platform (Similar to Recko), and the Swiggy Remit Platform (Similar to CashFree), a Banking Platform which interfaces with
• different banking integrations for fast, accurate and scalable money movements at Swiggy.
• ➢ Led the development of Omnicash, a Cash Management Platform for the Swiggy Delivery Executives. Omnicash was a Plug and Play platform which could connect to any banking 3P network, support the mammoth growth of Swiggy and automate the settlements with lesser hops for faster realization.

Aug 2014 – Apr 2017 · 2 yrs 8 mos · On-site

• Worked with the Product Managers, CTO and CEO to define best practices for the development & design of technically robust, flexible and scalable solutions.
• Worked closely with the Engineering Team and QA/Automation Team to choose the right technology stack and ensuring the Reliability, Availability, Scalability and Performance of Perk Applications. Ensured software engineering lifecycle best practices are followed.
• Managed a team of 30 engineers: Mentoring and coaching the full-stack team of Engineers (Android, iOS, Front-end, Back-end and QA/Automation), who are passionate about disrupting the industry.
• Led all aspects of technology, through development and deployment of applications both web-based and mobile-based applications.
• Developed technical and product vision; Developed roadmaps for system and product growth, and then ensured timely execution and quality delivery.
• Proactively identified architectural weaknesses and recommended appropriate solutions along with team managers.
• Involved actively in Software design, implementation and debugging, Software quality and Configuration Management.
• Hired the right talent and managed team performance effectively.
• Managed Operations of the Perk Bangalore office.

Jul 2013 – Jul 2014 · 1 yr · On-site

• Spearheading the initiatives (on the technical front) to execute innovative proof of concepts (PoCs) effectively, and work on the technology architecture and design aspects of Perk (our primary platform) driven by global teams.
• Collaborating with Product Managers, QA team, Engineers and Designers to meet project deadlines.
• Individually contribute to the evaluation, design, architecture and implementation of various products of the Perk Platform.

Sep 2012 – Jun 2013 · 9 mos · On-site

• Use PHP 5.3 in MVC, CLI and native mediums as primary back-end technology with XHTML/CSS3/JavaScript/jQuery as front-end technologies and connecting to MySQL/Memcached/MongoDB as storage layers to build robust, highly scalable products and services.
• Research and implement new technologies/high availability/scalability systems into products touching millions of users.
• Act as subject expert in using both web-oriented APIs and potential mobile SDK technologies to create interactive both we and mobile interactive experiences.
• Work with multi-functional global team of software engineers, designers, QA personnel, project managers and marketing personnel to achieve project goals.
• Technology Stack:
• Front End: JavaScript, JSON, AJAX, HTML5 and CSS3
• Operating Systems/Languages: Linux, Apache, MySQL, PHP 5.3, MongoDB/NoSQL
• Tools/Framework: CodeIgniter, Memcache
• Source Control: SVN

Nov 2011 – Aug 2012 · 9 mos · San Francisco, California, United States · On-site

• Over one third of the US solar industry uses our software/tools for financing. At Clean Power Finance, our mission is to drive the mass-market adoption of residential solar by building an online marketplace for industry professionals and investors.
• Involved in the design, development and implementation of system support for new solar energy industry products.
• Technology Stack:
• Front End: JavaScript, JSON, AJAX, HTML5 and CSS3
• Operating Systems/Languages: Linux, Apache, MySQL, PHP 5.3.8, MongoDB, NoSQL
• Framework: MVC, Zend Framework, Doctrine 2 (ORM),
• Source Control: SVN

Mar 2009 – Oct 2011 · 2 yrs 7 mos · Burlingame, California, United States · On-site

• Development of web-based information management systems that support trade shows/events and conferences.
• Tools/Technologies: PHP5 and the Zend Framework on top of a clustered MySQL back-end, JavaScript, jQuery, HTML/CSS.

Oct 2008 – Mar 2009 · 5 mos · Santa Monica, California, United States · On-site

• Web Developer
• Development, validation and testing of the MyEztv.com social networking website's key modules like Image Gallery Module, Articles Module, Blogs Module etc.
• Technologies: Zend Framework, PHP/MySQL, JavaScript, AJAX, HTML/CSS/XML.

Jan 2008 – Mar 2008 · 2 mos · Arlington, Texas, United States · On-site

• Office of Information Technology, The University of Texas at Arlington
• Installation and trouble shooting of Windows and Linux Software and Hardware Systems.

Sep 2007 – Dec 2007 · 3 mos · Hudson, Massachusetts, United States · On-site

• o Primarily responsible for the development of the SEMA Web interface. PHP/Perl/JavaScript/MySQL/C were the languages used.
• o Upgraded and fixed all web-based queries of the legacy SEMA database. Created a set of scripts in order to create database views and tables that simplify the implementation of the web-based queries and improve their performance.
• o Added filtering support to certain web-based queries.
• o Wrote C scripts in order to decode the Intel based processor errors, using the processor manual as the reference.

Jan 2007 – Aug 2007 · 7 mos · Arlington, Texas, United States · On-site

• Windows System Administrator at the CSE Services, The University of Texas at Arlington
• Installation and trouble shooting of Windows Software and Hardware Systems.