Jan 2024 – Present · 2 yrs 5 mos

• Built and scaled global teams delivering critical systems across Payments, Prime Video, Inventory, Returns, and Talent Systems.
• Leadership: Recruited, mentored, and promoted senior engineers and managers; grew technical leaders.
• AI Adoption: AI powered personalized growth engine to reduce time to productivity by 50%, delivered ML based recommendation engine serving micro-learnings to all employees. Conversational AI based growth plan.
• Payments: Launched simplified APIs reducing processor integration time from 1 year to 90 days. Regionalized payment architecture for EU/India/China compliance, scaling multi-tenant architecture. Delivered small business credit card with Amazon ecosystem (US/UK), boosting registration conversion 3% to 11%. Reduced businesses onboarding time from 180 days to under 30 days, ML based deep learning for credit risk assessments, AI Agents and RAG powered stuck transactions resolution.
• Operational Excellence: Drove adoption of full CI/CD pipelines, cutting deployment time 1 week to 1 day while maintaining high availability.
• Scaling Inventory Database: Built scalable database for hierarchical inventory queries; cut DB load 70% to 10%, Delivered next-gen message bus for inventory/returns systems, reducing p99 latency from 30 mins to 500ms
• Returns Automation: Launched 10+ decoupled tools enabling automation at scale from complicated single tool; improved return processing accuracy from 50% to 80%, ML based image processing for six-sided check.

Aug 2012 – Mar 2022 · 9 yrs 7 mos · Greater Seattle Area

• Provided invaluable support to multiple departments, including AWS Payments, Prime Video mobile app development & testing automation tools, small business credit cards, inventory services, and customer returns. Led and delivered long-term strategic plans and immediate tactical solutions.
• Streamlined Payment Processing: Successfully supported launch of simplified AWS payment processing solutions, reducing time required for new payment processor development from 1 year to 6 months, and further reduced this time frame to just 90 days a year later.
• Strategic Payment Architecture: Drove strategic plan to establish isolated payment-processing architecture for clients, ensuring Compute isolation and avoiding disruptions caused by other clients. This move was aimed at enhancing the success rate of payment for individual clients.
• Played a pivotal Agile deployment role in reducing feature launch time from 2 week to just 1 day by enabling Full Continuous Deployment pipelines for over 70 services.
• Successfully launched first small business integrated credit card application for Amazon Business in USA, integrated with American Express (Amex).
• Improved Amazon Business's new customer registration conversion rate from 3% to 9% through integrated Amazon Business registration experience with small business card applications.
• Oversaw launch of small business cards in the UK and significantly enhanced efficiency of launching these cards globally by reducing development efforts from 650 weeks to 170 weeks.
• Spearheaded launch of next-generation inventory management database with hierarchical query support.
• Improved inventory and containers notification system, reducing database load from 70% to just 10%.
• Successfully led launch of 8 new decoupled return processing tools and backend services, enhancing overall flexibility and scalability of return processing.