Mar 2022 – Apr 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• In my current role as Director of Product Management at Flipkart, I've proudly scaled the Product team from one to eight, fostering efficiency and teamwork. I handle vital areas such as Billing, Payouts, Financial Bookkeeping, and Tax Compliance, crucial to both B2C and B2B commerce across the Flipkart Marketplace and its associated entities.
• Currently, I am spearheading an initiative to platformize our core products, aiming for seamless integration within Flipkart's diverse entities. My focus is on driving product growth, strategic innovation, and maintaining a high-performing team.

Feb 2017 – Mar 2022 · 5 yrs 1 mo · San Jose, California · On-site

• As the Director of Product Management at eBay, I had the privilege of setting up and leading an exceptional, globally distributed team of product managers in creating several critical in-house platforms. These platforms, including Payment Ledger, Reconciliation Platform, Cash Management, and FX platform, are responsible for processing an impressive volume of over $80 billion in payments. In addition, I helped innovate eBay's revenue monetization pipeline, resulting in booking $9B in eBay revenue.
• Payments: Defined the financial architecture for the launch of Managed Payments and steering the vision and strategy for multiple key in-house platforms.
• Billing & Monetization: Led the strategy to transition eBay's billing system from traditional invoicing to real-time netting of fees. This resulted in drastically reducing revenue collection time and is projected to realize a yearly cost savings of over $140 million. I also redesigned discount programs, promotions, and the revenue recognition process for real-time benefits to sellers, along with simplifying the fee structure for managed payments sellers.
• Tax: Led the team to define and implement the US IST Collect and Remit project for Washington state.

Jan 2016 – Nov 2016 · 10 mos · Palo alto · On-site

• As Director of Product Management at Payoneer, I had the privilege of owning the Escrow product, where I enhanced user, partner, and developer experiences while also optimizing REST APIs. I led a diverse team to expand payment methods (ACH/CC/eCheck/Payoneer) and support various currencies (GBP/EUR), coordinating effectively with multiple teams such as core payment processing, RISK, Finance, Legal, and Customer Support across different time zones.
• As a design lead, I spearheaded the redesign of vital user flows including onboarding, order creation, and payment processes, and generated partner demos using Invision, which notably accelerated sales closures.
• Further, I strategized and executed a redesign of our existing API architecture, transitioning to a more scalable and flexible component-based model. My goal has always been to drive product growth while ensuring an optimal user experience.

Apr 2010 – Jan 2016 · 5 yrs 9 mos · San Francisco Bay Area · On-site

• As Senior Product Manager at PayPal, I championed several key initiatives:
• Acquisition & Guest Checkout Lead: I executed multiple A/B tests, resulting in optimized acquisition and enhanced conversion rates in PayPal checkout.
• Country Expansion Lead: I crafted and implemented a strategic plan to extend the new PayPal checkout to 200+ countries. This involved process definition, relationship building with diverse cross-functional teams across different time zones, and ultimately, a successful rollout of PayPal checkout in the top 20+ PayPal countries.
• Billing Products: I devised a strategy to unify multiple billing products onto a single platform, streamlining APIs to enable innovation and launch new recurring billing products.
• Send Money: I directed a team to overhaul Send Money & Request Money features. Through Customer Driven Innovation (CDI), we increased adoption of P2P Send Money among students.
• Awards: My dedication to innovation was recognized with the APAC Labrats award, and I was a Global finalist in the Labrats Spring 2011 innovation contest.

Mar 2008 – Apr 2010 · 2 yrs 1 mo

• As a Product Manager for SHOUTcast Online Radio, I had the key responsibility of managing the product suite, including the website, APIs, and broadcasting tools. SHOUTcast Radio, being the premier online radio destination with 30,000+ stations worldwide, was a pivotal part of my portfolio.
• A significant accomplishment during my tenure was leading the team to reinvent SHOUTcast Platform, a decade post its launch. This transformative initiative encompassed a comprehensive redesign of SHOUTcast.com and SHOUTcast Radio/TV in Winamp, as well as the development of engaging tools such as a toolbar, widget, and a Facebook app.
• Moreover, I was at the forefront of pioneering a user/social media-driven radio station, leveraging the power of SHOUTcast tools.

Feb 2007 – Mar 2008 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

• As the first Product Manager at Hostway, I led the Product Management for Online Advertising Products from early stage to a fully optimized platform managing ad serving capability on millions of domains.
• I managed the design team, introducing techniques like storyboard preparation and paper prototyping to enhance our creative process.
• I was responsible for establishing a QA team and incorporating it into the Software Development Life Cycle (SDLC). Furthermore, I guided the QA team in deploying automation tools for more efficient testing procedures.
• I devised an innovative algorithm that automated the process of categorizing a vast set of system keywords, significantly improving our workflow. I also designed and launched a SCRUM-based development model for our Engineering team, streamlining our development processes and boosting overall productivity.

May 2006 – Feb 2007 · 9 mos

• As Product Manager at Uniken, I effectively led both Product and Project Management for an online authentication product, meticulously developed from the ground up. I established valuable partnerships with key industry players such as Sun Microsystems for Server Hardware and InCard Technologies for Smart Cards, enhancing the overall product value.
• I had the opportunity to share my expertise as a guest speaker at the Symbiosis Centre for Information Technology, Pune, further demonstrating my industry knowledge and leadership.
• My role as Program Director of the Uniken Innovation Program allowed me to foster a culture of creativity and innovation, making a significant contribution to the company's growth trajectory.

Apr 2004 – Apr 2006 · 2 yrs

• Responsible for the Product Management & Marketing of an email processing automation product.