Mar 2024 – Present · 2 yrs

Jan 2023 – Present · 3 yrs 2 mos · Austin, Texas Metropolitan Area · Remote

Oct 2022 – Oct 2024 · 2 yrs

• Heading the Product for the strongest growing product line
• Freshservice for Business Teams
• App and Marketplace ecosystem of Freshservice

Jan 2018 – Oct 2024 · 6 yrs 9 mos

• Shaping a key product & business unit of Freshworks
• Responsible for driving the revenue and product growth. Leading the engineering, go-to-market, product management, marketing and design teams to drive revenue and key business outcomes.

Aug 2015 – Jan 2018 · 2 yrs 5 mos

• Integrated the team at Frilp into the company, post Frilp's acquisition by Freshworks.
• Worked on multiple web and mobile-based products
• Built an entire team from scratch and ran it like a startup inside Freshworks

Aug 2015 – Dec 2017 · 2 yrs 4 mos

• Helped the CEO & COO move the needle on some strategic programs to manage the hyper-growth phase of Freshwroks. In my added responsibility as a general management leader, I helped the COO by,
• Acting as the Strategic Thought Partner on the different scale-up programs
• Helped the COO to identify and prioritize the problems to solve; Built data-driven framing/plans to align the leadership team on the programs.
• Acted as co-partner in owning and helped make important decisions that would directly result in the strategic directions we took.
• Handled high-impact projects that do not naturally fit the job descriptions of one of the leadership team members, but would fall under the CEO / COO to solve for those.
• Built and managed a cross-functional team of engineers, designers, functional experts, analysts, and PMs to move the needle and drive results in the strategic programs.

Apr 2022 – Present · 3 yrs 11 mos · United States

Apr 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India

Mar 2022 – Present · 4 yrs · United States

Feb 2022 – Present · 4 yrs 1 mo · San Francisco Bay Area

Jan 2022 – Present · 4 yrs 2 mos

Jan 2022 – Present · 4 yrs 2 mos

Jan 2018 – Present · 8 yrs 2 mos

Jan 2013 – Jan 2013 · 0 mo · Ahmedabad, Gujarat

• Was part of the 5 companies cohort that was incubated by CIIE, IIM Ahmedabad. Only founder+company to invited and selected for the Stanford Rajiv Motwani Fellowship from IIM A.

Oct 2012 – Aug 2015 · 2 yrs 10 mos · Chennai Area, India

• On Leadership:
• Built and lead a team of strong team consisting of engineers, product managers and designers from ground up and worked with the team to deliver key results during crucial phases of the company's growth.
• Initiated and managed key partnerships for frilp.
• Managed all external relations, communications and won key recognitions for frilp.
• Rose the investment for frilp along with one of my co-founders and managed the investor relationships.
• Product Owner & Head - Growth:
• Strategy & planning of Frilp's overall growth and the product features/roadmap to drive it.
• Spend allocation across multiple channels to drive effective RoI, customer acquisitions.
• Planned out and built the team of campaign managers, content managers and designers to execute Facebook advertising, SEO/SEM, Email, Partnerships Web Analytics and sms marketing.
• Also, Owned & Managed the marketing / PR plans for frilp.
• On User Acquisition:
• Drive customer acquisitions by analysing, identifying & activating levers that drive customer acquisitions.
• Regular analysis of user behaviour on site, behavior patterns (product mix, cities etc.) and digital marketing channels (targeting efficacy, position in funnel, conversion assists etc.)
• Using this understanding to effect onsite changes and campaign changes(to digital campaigns) to improve acquisitions.
• On Mobile:
• Developing the strategy and execution plan for Frilp's mobile growth and corresponding product roadmap to drive growth (both mobile app and site).
• Broad activities include mobile marketing, PR, analytics and reporting.

May 2010 – Jan 2013 · 2 yrs 8 mos · Chennai Area, India

• · Plan, Manage and completely deliver products/ product features through out the lifetime of a product
• · Collaborate and Manage feature sets and priorities with teams from a partner company on a joint product development initiative.
• · Do competitor and requirements analysis, based on which generate Product Requirement Documents and generate inputs for FSDs and product roadmap.
• · Define product functional specifications for consumer features/road map items for GlobalScholar, including writing Functional Specification Documents (FSDs)
• · Work with the product development team and UI team to bring key features live to the site
• · Manage and resolve conflicts, communicate effectively, influence and engage external clients, cross-functional engineering units, sales and implementation teams to deliver consumer oriented products to meet customer needs

Jun 2008 – May 2010 · 1 yr 11 mos

• · Define product functional specifications for consumer features/road map items for GlobalScholar, including writing Functional Specification Documents (FSDs)
• · Work with the product development team and UI team to bring key features live to the site
• · Own and Manage product features through the lifetime of a product
• · Manage and resolve conflicts, communicate effectively, influence and engage cross-functional units to deliver consumer oriented products to meet customer needs

May 2008 – Jan 2015 · 6 yrs 8 mos

• Founding member of the CEG Tech Forum and Kurukshetra - The Intl. tech fest of Anna University.
• As one of the Core Members, lead the guest lecture series , industry relations and strategic relations for the Tech Fest along few members of my core team.
• Currently, as the President of Alumni Board at CEG Tech Forum, I lead key policy decisions and work with academic officials and other alumni on various aspects and plans of the forum. Also, I mentor current core team closely along with other members of the CTF alumni board.

Jul 2007 – Jun 2008 · 11 mos · TENET Lab, IITM

• Research Fellow at the RTBI division of TENET Lab, working on an open educational delivery platform serving the rural parts of India.

May 2004 – May 2008 · 4 yrs · Chennai Area, India

• Had started up with few friends and as part of which,
• Have designed and developed many websites for small and medium business enterprises, schools and TV channels from scratch.
• Worked closely with Managing Directors and General Managers of many small and medium sized companies to identify the right features and solutions for the their website.