Apr 2022 – May 2025 · 3 yrs 1 mo

• Head of Engineering and responsible for the architecture of Freshworks CRM, guiding its evolution from an SMB-focused to a mid-market-ready platform aligned with a twin-engine business model. Mentored architects to shape a long-term technology vision to build a scalable and sustainable CRM platform. Emphasis on craftsmanship instilled an environment fostering faster innovation and continuous architectural improvement.
• Leading the ML initiatives that empower sales reps to enrich customer data, deepen engagement, and grow their sales pipeline. Collaborated closely with key product stakeholders to support product-led growth (PLG) by defining and tracking adoption metrics

Jan 2020 – Mar 2022 · 2 yrs 2 mos

• Freshworks CRM:
• Developed Freshworks CRM, a high-stakes project with substantial business investment and strategic focus within Freshworks. This unified CRM offers businesses a consistent 360-degree view of customers across multiple engagement channels.
• As Engineering Head, led the architecture, delivery, and go-live phases while collaborating with platform, product, and GTM teams to build the CRM on the unified customer record platform powered by Freddy AI
• D2C:
• Developed a vertical-specific CRM by integrating with e-commerce platforms like Shopify to support direct-to-consumer (D2C) businesses. Responsible for architecture, execution, and go-live phases while collaborating closely with the platform and GTM teams.
• Freshmarketer, a component of Freshworks CRM, was integrated with Shopify, enabling marketers to engage with prospects on their preferred channels based on their activities on the websites

May 2018 – Dec 2019 · 1 yr 7 mos

Jul 2015 – Apr 2018 · 2 yrs 9 mos

• Played the roles of Engineering Head and Chief Architect, overseeing technical architecture and strategy from planning through delivery for Freshservice, an enterprise-grade, cloud-based IT service management (ITSM) product aimed at streamlining IT support, automating workflows, and managing IT assets. Operated in startup mode within Freshworks, leading a lean, efficient team, and scaling the team in line with business growth.

Jan 2014 – Jun 2015 · 1 yr 5 mos

Feb 2013 – Dec 2013 · 10 mos

• Built the mobile apps for Freshworks products,
• Established and led the mobile team from the ground up to develop apps for Freshworks products
• Developed native mobile applications for both Android and iOS, along with designing backend server-side APIs
• Modularized the codebase, enabling efficient mobile app development for next Freshworks product, Freshservice
• Delivered mobile-first features, including offline functionalities, voice-command-based actions, and integrations with social media platforms like Twitter and Facebook
• Responsible for requirements gathering and design, ensuring seamless functionality and user experience

Jul 2004 – Jan 2013 · 8 yrs 6 mos · Chennai, Tamil Nadu, India

• Worked as a developer in WebNMS, Network Management System platform in Zoho Corporation previously AdventNet Inc
• Implemented real-time notifications for the Web App
• Part of the core team that migrated from proprietary ORM to Hibernate
• Worked on scaling and enhancing the core NMS capabilities including discovery, fault management and patch management