Sadhvi Sinha

Operations Associate

Bengaluru, Karnataka, India6 yrs 8 mos experience
Most Likely To Switch

Key Highlights

  • Led a team of 80 academic specialists at Byju's.
  • Achieved 100% on-time delivery for K-12 test series.
  • Managed translation programs for 220 vendors at Embibe.
Stackforce AI infers this person is a SaaS and EdTech operations expert with strong project management skills.

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Skills

Core Skills

Operations ManagementTeam CoordinationProject ManagementVendor ManagementClient Management

Other Skills

Account ManagementAgile MethodologiesBilling AnalysisBilling ManagementBudgetingBusiness Requirement elicitationClient CostingClient SupportClient Training & Customer SupportCoding NinjasContent DevelopmentContinuous ImprovementsData AuditingData VisualizationData-driven system troubleshooting

About

In her 6 years of experience sailing through various operational arrangements - Sadhvi learned that robust operations is about 5 things - Clear Goals, Neat Processes, Crisp Communication, Team Coordination & Continuous Improvements - and all these have been ingredients of her accomplishments so far!! -Sadhvi is the quintessential operations member for every team. She is a result-driven, process-oriented, diligent & energetic B.Com Graduate from the M. S. Ramaiah College of Arts, Science & Commerce with significant demonstrated experience across Client Management, Operations & Stakeholder Management, Vendor Management, Operations Analytics, Product Training & Support & Invoice Management. In her current capacity at Byju's, she leads a large team of 80 academic specialists and is able to regularize the tutor operations of a newly launched product "NEO Classes". Previously at Unacademy she oversaw the content development operations of 4 categories of K-12 test-series vertical - to roll-out close to 3500 tests every month in a time-critical set-up. She initiated into the ed-tech space with Embibe(ed-tech), where she was working as a vendor coordinator, managing 50+ content translators(Vendors/Freelancers/Consultants). She was wholly responsible for tracking the work of translators and for calculation, generation and management of invoice process for translators. Prior to that, she had a long stint at MoveInSync, World's largest office commute SAAS, there she acted as a bridge between the corporate client and the internal tech & product teams as well as managed all operational aspects from launching to upgradation to support, with respect to an independent module(Transport Billing) of the company's B2B-SAAS offering. She was on top of the financial arrangement for 3 million trips each month. Her responsibility ranged from Requirement Elicitation; Product Demonstrations, Launch & Releases; Client On-boarding; Organizing training programs; Configuration & customizing the tech-stack; to Module Support. She is currently seeking after meaningful opportunities in the operations field. With her hard-work, diligence & dedication, she is confident of assimilating any new operational set-up and leveraging her data & soft skills to contribute significantly to the organization's growth.

Experience

Nextleap

Product management fellowship

May 2024May 2025 · 1 yr · Bengaluru, Karnataka, India

Werize

Assistant Manager-Finance operations

Apr 2024Present · 1 yr 11 mos · Bengaluru, Karnataka, India

Miles education

Program Manager CEO’s office

Dec 2023Apr 2024 · 4 mos · Bengaluru, Karnataka, India

Byju's

Assistant Operations Manager

Jan 2022Dec 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India

Operations ManagementTeam CoordinationContinuous Improvements

Unacademy

Business Operations Specialist

Jun 2021Jan 2022 · 7 mos · Bengaluru, Karnataka, India

  • Owner of 4 Categories of Unacademy's K-12 Test Series Development Ops.
  • Manage a vendorised team of 24 content creators & reviewers - bringing cadence
  • into daily operations - achieved 100% On-Time delivery M-O-M.
  • Design the monthly action plan for the 4 categories owned - a scheme for running
  • each paper through several developmental steps- creation, review, sanity &
  • publication-rolling out 3500+ tests each month.
  • Create test-templates to initiate paper creation, perform final sanity check for all
  • papers going-live, maintain vendor payment trackers.
  • Orchestrated a stealth-mode development for Unacademy's Emerge Tests - budgeted significantly - with critical content confidentiality requisites
  • Improved learners' category-rating by 17% by recommending to restrict question
  • reuse - submitted a feedback analysis to the management
Content DevelopmentVendor ManagementTest Series ManagementProject Management

Embibe

Senior Project Coordinator

Sep 2020May 2021 · 8 mos · Bengaluru, Karnataka, India

  • Vendor Training: Translators(Freelancer/Vendor/Consultants) are trained on internal tools & processes by me.
  • Leading & Managing a team of 53 contractual "Translation-Reviewers" - from assignment of tasks, tracking progress to ensuring timely delivery complying with broader project targets.
  • Vendor Monthly Payment(220 Vendors/Freelancers/Consultants): Complete payout calculation for each translator by auditing their proof of work. Making sure that their payments are released on time by verifying their invoices within monthly stipulated deadlines.
  • Comprehensive Monthly Budgeting for the Translation Program.
  • Addressing all data visualization/reporting needs of the higher management for activities of the Translation Program.
Vendor ManagementBudgetingData VisualizationProject Management

Moveinsync

3 roles

Billing Operations Executive - Enhanced Automation

Promoted

Jul 2019Jan 2020 · 6 mos · Bengaluru, Karnataka

  • MoveInSync is in the segment of employee transport automation. It has a cloud based B2B-SAAS product for managing day-to-day office commute.
  • Highlights:
  • Acted as a company SPOC for fully automated transport-billing requirement collation from business clients.
  • Launched & handled 9 corporate clients singularly, end-to-end, starting from on-boarding, customized module configurations, training, system generated bill's reconciliation vis-à-vis the pre-defined rules fed into the "Enhanced Transport Billing" module of the SAAS product.
  • Maintained a maximum TAT of 36 hours for all Module-Support queries/concerns/issues by prioritizing the resolution task with the internal tech team.
  • Served as single team resource for any module demonstration & training activity.
  • Contributed significantly to the development of knowledge management resources of the "Enhanced Transport Billing" module.
Client ManagementModule SupportTrainingOperations Management

Billing Operations Executive - Manual & Semi-Automated

Sep 2018Jun 2019 · 9 mos · Bengaluru, Karnataka

  • MoveInSync is in the segment of employee transport automation. It has a cloud based B2B-SAAS product for managing day-to-day office commute.
  • Key Responsibilities:
  • Liaised with corporates' transport & facility teams to guide, help & support them month-on-month for a seamless billing closure.
  • Generated customized manual(excel-based) billing calculation from the raw system trip information & issued Invoices to such corporate clients each month, whose billing activity was outsourced to MoveInSync.
  • Audited and sanitized trips collaboratively with corporate transport teams & cab vendors, to eliminate issues, rectify data discrepancies and watch out for dishonest practices.
  • Achievements:
  • > Succeeded in ensuring a 100% compliance of deadlines for deliverables month-on-month.
  • > Client Appreciation & Recognition mails, numerous times.
  • > Possessed a strong reputation, basis my work, for handling difficult & cranky clients without escalations.
  • Singled-out from a team of 18 members for a newly-assembled specialized team working to develop an enhanced, comprehensive & fully automated transport billing module catering to the entire client base.
Billing ManagementClient SupportData AuditingOperations ManagementClient Management

Intern (SAAS - Office Commute Billing)

Jun 2018Aug 2018 · 2 mos · Bengaluru, Karnataka

  • MoveInSync is in the segment of employee transport automation. It has a cloud based B2B-SAAS product for managing day-to-day office commute.
  • As an intern, I was primarily handed-over the task of grasping & mastering the domain of Transport Billing. During the course of my internship:
  • Analysed & Compiled the various transport billing models applicable.
  • Developed existing Billing module's feature documentation for internal
  • stakeholder training.
  • Generated client costing outside the system as per the logic defined in the SAAS tool, thereby auditing system generated bills for major clients like Wipro, Amazon, etc.
  • Appraising my performance & conduct, I was elevated to a Full-Time Employee in the same team.
Billing AnalysisDocumentationClient CostingOperations Management

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