Shubhangi Anand — Operations Associate

I am a results-driven professional with a strong background in customer success, operations, and business development, specializing in helping clients achieve their career goals through strategic guidance and tailored solutions. Currently working as a Senior Customer Success Specialist at K21 Academy, I partner with international clients to enhance their job search efforts, from resume building to interview preparation, helping improve their chances of securing employment quickly. With a proven track record in driving client satisfaction and success, I have successfully improved client satisfaction by 15% and decreased job search times by 30%. My experience spans across working with multiple teams to create impactful solutions, conducting webinars, and delivering educational content on job-search strategies, which have reached over 1,000 learners monthly. In addition to my expertise in client relations and coaching, I have a history of collaborating cross-functionally with internal teams to address learner challenges and deliver customized support solutions. I excel in leading webinars, developing content, and maintaining strong relationships with key stakeholders, having previously worked at Coding Ninjas and Ivykids Pvt Ltd (Yellow Class), where I improved placement rates and customer retention. Key Highlights: Led 8-10 webinars per month, delivering expert career advice and strategies to help clients achieve their employment goals. Spearheaded the evaluation of over 1,200 resumes, improving placement rates by 30% through tailored solutions. Worked cross-functionally to design strategies with senior leadership that reduced job search time by 30%. Achieved a 25% overachievement in performance targets and increased customer retention by 20% in prior roles. I am passionate about empowering individuals to unlock their full potential, and I continuously strive to improve job search outcomes by offering strategic and personalized support. My ultimate goal is to help clients achieve career success through collaboration, problem-solving, and delivering actionable insights.

Stackforce AI infers this person is a Customer Success Specialist in the Education sector.

Experience: 3 yrs 2 mos