Feb 2025 – Apr 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

• Data Platforms and Machine Learning for the Digital Advertising and Learning business of Adobe (DALP), a part of the Digital Experience Group. Data systems for ingesting Billions of AdRequests/day, and behavioral experiences of millions of DAUs on the Adobe Learning Manager.

Feb 2024 – Jan 2025 · 11 mos · Bengaluru, Karnataka

• Took a sabbatical to prioritize health, self-reflect, and explore personal growth.
• Focused on reading, traveling, yoga, meditation, hiking, and trekking to rejuvenate. Interacted with people from diverse backgrounds, and cultures and gained new perspectives about work, relationships, and life in general.

Aug 2023 – Dec 2023 · 4 mos · Mangaluru, Karnataka, India · Hybrid

• As Adjunct Faculty, I advised the Department of Computer Science & Engineering and helped them revamp their curriculum to bring them in line with the industry and latest technologies.
• Taught a 2-credit Elective course, "Foundations of Modern Software Systems", for the senior undergraduate students. The course was designed to help students understand how the concepts of Networking, Databases, Operating Systems, Algorithms, and Data Structures come together to build a working piece of software that enables our day-to-day lives, for example, Zomato, YouTube, etc. The course content is available at the link here: https://github.com/pigol1/teaching/tree/main/Foundations%20of%20Modern%20Software%20Systems
• This was a pro-bono engagement as I am passionate about teaching, learning, and growing human potential. I am grateful to the NMAM faculty for allowing me to engage with the students.

Jun 2023 – Jan 2024 · 7 mos · Bengaluru, Karnataka, India · Hybrid

• Advised CTOs/CXOs of several startups (Seed to pre-IPO) to scale and refine their Technology and Product functions, Architecture, Process Reviews, Hiring, and LnD.
• Coached 15 senior Individual Contributors (Staff Engineers, Architects), and Leaders (Directors, VP) to elevate their Technical, Functional, and Leadership capabilities and prepare them for their next roles.

Apr 2021 – May 2023 · 2 yrs 1 mo

• Capillary provides SaaS-based Loyalty & Customer Engagement products globally scaling up to ~15B Invoices and customer transactions annually while providing loyalty experiences worth ~$60B.
• As part of the leadership team, I aligned tech execution with the company goals, leading Engineering (~120 engineers, Architects, QE, Managers) and Customer Support (40 Agents & Leads) with entire P&L ownership. Managed five core products driving ~80% of the product revenue with joint accountability for the roadmap, scalability, stability, adoption, NPS, and customer escalations.
• Key Achievements:
• Reengineered products and processes to serve Fortune-500 enterprises, improving Customer NPS.
• Enhanced product availability from 99.5% to 99.95%, significantly reducing MTTR and MTTD.
• Improved stability with a significant reduction in quarterly Sev-0/1 defects.
• Built the Customer Support function from scratch, scaling to 40 engineers and managers.
• Scaled the product by 5X while maintaining predictable infrastructure costs.
• Led tech and product diligence for three US acquisitions, executing integration strategies to add inorganic revenue.
• Collaborated with sales functions to close multiple >$1M ARR enterprise deals.
• Maintained healthy e-NPS while keeping attrition under control (<12%).
• Built a successful execution engine to deliver the quarterly roadmap consistently without compromising quality.
• Designed a fresher hiring program, reducing SDE-1/2 hiring costs.

Jan 2020 – Apr 2021 · 1 yr 3 mos

• Leading the Transactions Cloud (CRM, Loyalty Plus), Marketing Cloud (Engage Plus), and the Commerce Cloud (Anywhere Commerce, Channel Connect) engineering groups at Capillary.
• Key Achievements:
• Navigated the team through a challenging year when business was severely impacted by Covid.
• Improved the Stability of the platform by reducing defects, and bringing in better engineering processes.
• Planned and initiated the redesign and architecture of the products with a focus on enterprise readiness.
• Delivered the implementation of key enterprise customers (>$1M ARR)
• Collaborated with Sales and marketing to refine the GTM engine for new markets and large customers.

May 2018 – Dec 2019 · 1 yr 7 mos

• Engineering owner for the Commerce Cloud offerings (Anywhere Commerce and Channel Connect products) at Capillary. In addition, worked as a liaison and dotted line manager for our engineering team in Shanghai towards growing Capillary's business footprint in the Mainland China region.
• Key Achievements:
• Scaled the Anywhere Commerce by 5X processing ~1M orders/day, $5B Annual GMV, 1B page views/month.
• Product powered ~180 brands in QSR, Fashion/Apparel, B2B, and Hypermarkets in the Middle East, India, and SEA.
• Helped increase product margins from -100% to breakeven by improving engineering performance & processes.
• Established the processes for collaboration between the Shanghai and India development centers.
• Launched 3 O2O products for customer engagement on platforms like WeChat, TMall, and JD.

Apr 2017 – Apr 2018 · 1 yr

• Responsible for the engineering function at TravelTriangle, a holiday marketplace connecting travelers with high-quality agents across the globe. We process travel experiences worth $150M annually.
• Leading a team of ~75 engineers across development, quality, dev-ops engineering to deliver products that delight our customers across desktop and mobile platforms. TravelTriangle's product is built on the latest technologies like NodeJS, React, ELK stack, RedShift, MySQL, Redis, Ruby on Rails, InfluxDB, Telegraf, Swift, Apache SuperSet, Capistrano to name a few, and fully hosted on the Amazon cloud. We are looking for self-motivated engineers with strong technical skills to join our engineering team. We are well funded and growing at a rapid pace. You can find out more about the work we do on our blog: http://insights.traveltriangle.com/

Apr 2016 – Mar 2017 · 11 mos

Jun 2015 – Apr 2016 · 10 mos · Bengaluru Area, India · On-site

• Managed the Ad Serving and Monetisation teams. Responsible for two of the business critical systems serving over 8 Billion ad-impressions and other monetizable events every day. Learned tons of stuff while working with some of the brightest software engineers in the industry.

Oct 2010 – Apr 2015 · 4 yrs 6 mos · Bengaluru Area, India · On-site

• Capillary Technologies is a leading provider of SaaS-based Customer Engagement solutions to over 400 customers spread across 30 countries. Capillary is backed by top-notch investors like Sequoia Capital, Norwest Venture Partners, Amex Ventures, and Qualcomm Ventures. Some of the marquee customers include YUM Group, Walmart, Madura, Landmark, Bata, Levi’s, Marks & Spencer, Puma, Asics, Benetton, and the VF Corporation (NorthFace, Timberland)
• I was fortunate to work with an amazing set of people and mentors and see the evolution of a small startup into an international enterprise company. Joined as an early engineer and went on to lead and manage the Platforms and Systems Engineering group. Helped scale the team to 30+ engineers.
• Responsible for some of the key components of the platform such as the API Layer, ETL frameworks for data import/export, schema supporting several terabytes of data for 300 Million end-customers, and Communication Engine for sending millions of SMS/Email messages every hour. Also managed several infrastructure components such as Log Processing Framework, Dashboards & Administrative console for Monitoring system health, Anomaly detection, troubleshooting, and debugging. Several tools & libraries for Rate Limiting, Service Discovery, File Management, Search indexing & Application Deployment.

Jul 2008 – Oct 2010 · 2 yrs 3 mos · Bengaluru Area, India · On-site

• Back end engineer with the Emerging Markets Central Team. Designed & implemented high scale back-end systems and web services for various Yahoo! properties/platforms such as Helium, Yahoo Open Social (YOS), and SpotM.
• Received You Rock Team Award (Best Team Award within Yahoo! India) and Yahoo! Superstar Team Award (Best Team award worldwide) for Project Helium.
• Co-authored 2 papers in Techpulse 2010, Annual Technical Conference of Yahoo!

May 2006 – Jul 2006 · 2 mos · Innsbruck, Austria

• Worked as research intern with Dr. Martin Hepp at Digital Enterprise Research Institute (DERI), Innsbruck. Used Machine Learning (Naive Bayes Classifier, Neural Networks) and NLP techniques to develop myClassify : a Java based classification tool for assigning appropriate UNSPSC and eCl@ss tags to products displayed on e-commerce sites using short descriptions of each product.

May 2005 – Jul 2005 · 2 mos · Mumbai Area, India · On-site

• Developed a Content Based Image Retrieval system for Storage and Retrieval of images taken by robots sent in hostile environments.