Milap Shah

Director of Engineering

8 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led AI integrations with 10x speed improvements.
Implemented optimizations saving ~$10K/month in CI/CD costs.
Passionate about building user-friendly developer tools.

Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven solutions and frontend development.

Contact

Skills

Core Skills

Ai IntegrationFrontend DevelopmentConversational AiUser Experience DesignEmail MarketingContent Management

Other Skills

Data StructuresHTMLInfluencer MarketingJavaJavaScriptProgrammingReactReact.jsReport GenerationTeam Management

About

I'm Milap Shah, currently Director of Engineering at Sprinklr, where I lead initiatives in Conversational AI, Digital Twin , and journey orchestration tools. With over 7 years of experience, I'm now looking for a transition - bringing my expertise in JavaScript/TypeScript, system optimization, and product-led engineering to this rapidly evolving industry.I've led high-performing teams, driven AI integrations with 10x speed improvements, and implemented infrastructure-level optimizations that reduced CI/CD costs by ~$10K/month. I’m particularly passionate about building developer-facing tools and user-friendly frontend SDKs that scale.

Experience

Sprinklr

5 roles

Director of Engineering

Promoted

Mar 2024 – Present · 2 yrs

Associate Director

Promoted

Apr 2022 – Mar 2024 · 1 yr 11 mos

Managing a team of 5 engineers while taking ownership of the frontend development of the Conversational-AI module.
Leading the integration of generative AI to accelerate bot workflow creation, resulting in a 10x improvement in speed.
Actively participating in Gartner and Forrester waves, showcasing innovative contributions to the field.
Spearheaded resiliency improvements in Sprinklr's development workflows, providing efficient solutions to pipeline workflows and saving approximately 250 pipeline re-runs per week.

JavaScriptAI IntegrationFrontend DevelopmentTeam Management

Lead Product Engineer

Dec 2020 – Mar 2022 · 1 yr 3 mos

Working on Conversational-AI module, that enables customers to create omnichannel AI-powered model to resolve repetitive queries at scale and transfer to a live agent seamlessly whenever required.
Have developed a new flowchart where the user can add several nodes and define it’s interactions and paths to proceed.
Migrated all the customers (DELL, AT&T, etc) from legacy bot builder module to conversational-ai thus making it 5x efficient and smooth UX, along with proper error handling raising a total of 4 million USD revenue.

JavaScriptConversational AIUser Experience Design

Product Engineer

May 2018 – Dec 2020 · 2 yrs 7 mos

Working on email marketing module, made content builder page that uses custom widgets which will help creating an email template, used to broadcast emails to targeted audience from Sprinklr platform. Used mjml to render the parsed email content.
Developed the discovery flow for influencers marketing, which includes creating a network of influencers performing actions on them to have a watch on their activities. Enabled network creation via topic, mentions, bios options.

Email MarketingContent ManagementInfluencer Marketing

Product Engineer Intern

Jan 2018 – May 2018 · 4 mos

Made an export generator which generates a customized report in PDF mode of weeks/months of planned content types for that period.
Used puppetron, headless browser, react for delivering the product.

Report GenerationReact