Charu Agrawal

Product Manager

Gurugram, Haryana, India7 yrs 7 mos experience

Key Highlights

6+ years in B2B SAAS product management.
Successfully launched multiple healthcare applications.
Awarded for highest ownership among 2000+ colleagues.

Stackforce AI infers this person is a Product Manager specializing in B2B Healthcare SaaS solutions.

Contact

Skills

Core Skills

Product ManagementB2b SaasUser Experience (ux)Product DevelopmentLead Management

Other Skills

Analytical SkillsAnalyticsB2CCascading Style Sheets (CSS)CommunicationCompetitive AnalysisCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer RequirementsData AnalysisDefining Product RequirementsFigmaFront-End DevelopmentGitHTML5

About

6+ years of rich learning experience being a developer & a Product Manager building B2B SAAS products for fast paced growing startups. Apart from work, I am passionate about : Education for All, Theatre, Acting, Mental Health. My motto in life : Hardwork, Humility & Humanity!

Experience

Vetic

Senior Product Manager

Sep 2022 – Dec 2024 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

𝐅𝐨𝐮𝐧𝐝𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐟𝐨𝐫 𝐕𝐞𝐭𝐢𝐜 : Launched the Vetic consumer app and spearheaded the development of a proprietary Practice Information Management System (PIMS), driving operational efficiency for clinics across India.
𝐕𝐞𝐭𝐢𝐜 𝐀𝐩𝐩 (𝟒.𝟑 𝐑𝐚𝐭𝐞𝐝) :
1. Designed and implemented an Urban Company-like booking flow, contributing to 55% of total appointments.
2. Launched a membership program, increasing user retention.
3. Streamlined user service flow by managing lifecycle processes, including health records and doctor prescriptions.
𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐲𝐬𝐭𝐞𝐦 (𝐏𝐈𝐌𝐒) : 𝐁𝟐𝐁 𝐒𝐀𝐀𝐒
1. Appointment Management System [Complex Slots Logic]
2. Electronic Medical Record
3. Inventory Management System
4. Billing & Discounting
5. RBAC & other Configurations
6. Reminder Management
7. Lab Flow & IPD Flow

B2B SAASProduct ManagementData AnalysisUser Experience (UX)TeamworkProduct Development

Pristyn care

Associate Product Manager

Mar 2021 – Jan 2022 · 10 mos · Gurugram, Haryana, India · On-site

Pristyn Care is an Asset Light fullstack healthcare provider which rents spare OT capacity and Surgical infra of a hospital to perform surgeries for its own patients via Pristyn's full time surgeons.
𝐑𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐭𝐡𝐞 𝐚𝐰𝐚𝐫𝐝 𝐟𝐨𝐫 𝐇𝐢𝐠𝐡𝐞𝐬𝐭 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐀𝐰𝐚𝐫𝐝 𝐟𝐫𝐨𝐦 𝐂𝐄𝐎 𝐚𝐦𝐨𝐧𝐠𝐬𝐭 𝟐𝟎𝟎𝟎+ 𝐟𝐨𝐥𝐤𝐬.
𝐌𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :
Spearhead the product development of Native CRM Product [App & Web] used for 𝐋𝐞𝐚𝐝 𝐀𝐬𝐬𝐢𝐠𝐧𝐦𝐞𝐧𝐭 & entire 𝐋𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐋𝐞𝐚𝐝𝐬.
𝐋𝐞𝐚𝐝 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 (𝐋𝐞𝐚𝐝 𝐭𝐨 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭)
1. Launched online consultation services, achieving over 5,000 consultations per month and improving lead-to-appointment conversion rates.
2. Developed lead assignment logic based on agent and user profiling, increasing conversion rates by 8%.
3. Implemented an Auto-Dialer process, boosting lead connect rates from 12% to 14%.
4. Enhanced call quality and conversion rates by enabling Click-to-Call functionality without impacting connectivity.
𝐁𝐨𝐨𝐤𝐢𝐧𝐠 𝐉𝐨𝐮𝐫𝐧𝐞𝐲
1. Integrated EMI payment options with multiple partners, increasing lead conversion rates from 12% to 14%.
2. IStreamlined insurance workflows, reducing claim approval turnaround time from 6-8 hours to 2 hours, improving customer satisfaction.
3. Led integration with Uber to provide a seamless end-to-end experience for customers.