Rizwan Khan

CEO

Bengaluru, Karnataka, India19 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 20 years of diverse HR and operations experience
  • Expert in aligning people practices with business goals
  • Proven track record in training and development initiatives
Stackforce AI infers this person is a seasoned HR leader with expertise in training and development within BPO and tech-driven environments.

Contact

Skills

Core Skills

Human Resources (hr)People DevelopmentBusiness OperationsCustomer ManagementTraining DeliveryProcess AutomationTraining ManagementInstructional DesignLearning SolutionsTraining AnalysisTraining DevelopmentTraining Evaluation

Other Skills

Adobe eLearning SuiteBPOBenefits NegotiationBusiness DevelopmentCRMClient ConsultationContent CreationContent DevelopmentEmployee EngagementEmployee Learning & DevelopmentEmployee RelationsLeadershipManagementPerformance ManagementProgram Management

About

Over the past 2 decades, I’ve been lucky to have had the opportunity to work across a blend of HR, Learning & Development, and Business Operations functions—each playing a vital role in shaping who I am today. My journey has taken me through dynamic roles at organizations like Porter, Vodafone India, and WNS Global Services. Each experience has enriched my understanding of people, culture, and the pivotal role people development plays in driving business success. Currently, as the Vice President of People & Culture at Porter, I focus on aligning our people practices with the company’s evolving needs. My approach is rooted in empathy, ownership, and a commitment to long-term impact. Throughout my career, I’ve engaged with various facets of HR, including talent acquisition, organizational design, and performance management. These experiences have taught me that meaningful outcomes stem from consistent effort, collaboration, and a willingness to address challenges head-on. I remain committed to fostering environments where individuals feel valued, empowered, and inspired to grow. While I don’t claim to have all the answers, I bring a dedication to listening, learning, and continuous improvement in every endeavour. My goal is to create value—for people, for teams, and for the organizations I serve—by staying grounded, leading with clarity, and navigating the complexities of HR with purpose and humility.

Experience

19 yrs 8 mos
Total Experience
3 yrs 11 mos
Average Tenure
10 yrs 3 mos
Current Experience

Porter.in

3 roles

Vice President - People & Culture

Promoted

Aug 2019Present · 6 yrs 8 mos · Bengaluru Area, India

  • Building People practices at Porter
Human Resources (HR)Employee Learning & DevelopmentPeople DevelopmentPerformance ManagementEmployee Engagement

Vice President - City Operations

Promoted

Jun 2018Feb 2019 · 8 mos

  • Overseeing pan India operations for on demand business
  • Manage end to end lifecycle for customers and driver partners - on boarding to exit
  • Devising and executing key input/output metrics on both demand and supply side
  • Develop retention strategy to extract more business from existing customers
  • Create supply campaigns to enhance daily active logins to improve fulfilment
  • Work with product team to enhance user experience on demand and supply side
Business OperationsCustomer ManagementRetention StrategySupply Campaigns

AVP - Supply Process and Training

Aug 2015Jun 2018 · 2 yrs 10 mos

  • Heading the training and supply function of the organization.
  • Automated the entire learning process with introduction of video based learning and designing of in-house app to measure effectiveness of the training.
  • Created the Driver Lifecycle Program to manage the entire process of acquisition, handholding, stabilization and churn management
Training DeliveryProcess AutomationProgram Management

Housing.com

GM Operations - Training and Development

Apr 2014Aug 2015 · 1 yr 4 mos · Mumbai Area, India

  • Head the training function for India operations team of Housing.com.
  • Devise new strategy and process for smooth transition of information from the central team to the users across the country.
  • Manage the call centre training operations.
  • Set up a content team to create ILT and computer based training using the ADDIE principle of Instructional Design.
  • Conversion of all system based learning into self-learning using using video as a medium of learning.
  • Coordination with external vendors for delivering developmental programs for the organisation.
Training ManagementContent DevelopmentInstructional Design

Fourth quadrant training private limited

Performance Consultant

Aug 2013Mar 2014 · 7 mos · Mumbai Area, India

  • 1. Design and Deliver customised learning solutions for clients across industry.
  • 2. Analyse training survey feedback, generate summary report regarding success or suggested changes for upcoming training sessions.
  • 3. Consult with clients on ROI projects to ensure effectiveness of processes.
Learning SolutionsTraining AnalysisClient Consultation

Vodafone india

Deputy Manager - Training and Development

Aug 2008Apr 2012 · 3 yrs 8 mos · Mumbai, Bhubaneshwar, India

  • Develop and organize training manuals, multimedia visual aids, and other educational materials using authoring tools like MS Office, Camtasia and Captivate.
  • Analyze training needs to develop new training programs or modify/improve existing programs.
  • Responsible for national roll out of the key training modules and doing TTT for trainers across the country.
  • Evaluate instructor performance and the effectiveness of training programs through various training evaluation processes thereby providing recommendations for improvement.
  • Being a single point of contact as national admin for managing content and learners on the Oracle based Learning Management System.
Training DevelopmentContent CreationTraining Evaluation

Wns global services

Assistant Manager - Training and Development

Oct 2004Aug 2008 · 3 yrs 10 mos

  • Conducting Trainer observation and feedback for the trainers in Mumbai and Gurgaon for the development of the trainers.
  • Manage Training processes between the Mumbai and Gurgaon site for both the US and UK projects.
Trainer DevelopmentTraining Management

Education

The Wharton School

HR Management and Analytics

Jan 2020Jan 2020

The ICFAI University, Tripura

PGDM — Human Resources Development

Jan 2010Jan 2012

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