Mar 2022 – Oct 2025 · 3 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Spearheaded the UPI platforms charter focussed on the core UPI payment processing infrastructure which comprised of UPI Switch, TPAP Pro, Credit on UPI, and UPI International.
• Designed and scaled UPI Switch (core keystone of UPI payments) from 0-1, enabling a scale of 10,000 TPS scale with 99.99% availability and 0% technical failures—delivering a 10X improvement in the overall merchant experience. (1 in ~20 online merchant UPI payments go via the platform)
• Built TPAP SaaS that enables businesses to launch their own UPI apps
• Created Credit Hub with to enable discovery, enablement and utilization of credit on UPI seamless to customers at the point of sale. This empowers banks to extend credit access to a broader customer base
• Built the product platform to launch UPI in Malaysia
• Worked closely with NPCI to shape multiple products like UPI international, UPI Plugin.

Sep 2019 – Feb 2022 · 2 yrs 5 mos · Bengaluru Area, India

• Own the product portfolio that powers business to create immersive 3D & AR content and in-store retail brand experiences for the Target Owned brands.
• The portfolio comprises of products for workflow management, 3D viewer – quality check, 3D styling & visualization web application and plethora of platform services that helps business teams generate content in an efficient and scalable fashion, eliminate the need of physical samples for in-store design decisions.
• At the core, the product portfolio contributes to the bottom line with increased operational excellence, reduced time to market and content reuse across the enterprise.
• Drove cost reduction of $6M USD/ year for content creation by increasing the content output by 3X, eliminating the need for traditional photography and external agency subscription.
• Eliminating the need for physical samples for in-store design thus saving $8M USD in year 1 and estimated incremental savings y-o-y.

Apr 2018 – Aug 2019 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Owned and managed the Billing, Accounting and Payments for the driver side
• Working closely with business, design and engineering teams to drive the product goals
• Reduced the support calls related to accounting clarification by 20% thus saving ~14lakhs/month by improving the user experience for drivers.
• Modified the driver billing logic for each ride resulting in an increase in bottom line by ~2Cr/ month
• To solve the receivables problem, implemented end to end solutions that resulted in a reduction in risk to the organization by 20%. Through payment gateway integration enabled online payment for drivers which has adoption of 70%.
• Built the capability for A/B testing – thus ensuring every key change is evaluated before launch thus enabling the MVP capability in webview with lesser turnover time

Apr 2017 – Apr 2018 · 1 yr · Chennai Area, India

• Owned and managed the product roadmap to craft the customer journey for the customer app (android and IOS), driver app, internal tool including the business review & key metrics.
• Collaborated with the stakeholders – supply, sales and operation teams to identify the key issues to achieve the targets and also ensure feature adoption across all teams post release.
• Worked closely with the UI and engineering teams to drive execution and on time release
• Built in house communication platform (inapp , push ) with measured campaign effectiveness; used this to increase bookings by 20% through automated customer journey.
• Drove customer retention rates by 27% by introducing programmatic best deals for each trip of the key customers.
• Increased bookings by 3% per day by addressing the customer’s bad experience at the very instant thus converting them, who would have otherwise churned.
• Automated partner incentive payout and flexible configuration thereby saving 200man hours and reducing tickets on earnings by 65%
• Built the Fraud detection engine to identify driver & customer side fraud.
• Enhanced the dispatch engine – providing more flexibility to the operations team to modify parameters for timely action.

Jan 2014 – Mar 2014 · 2 mos · Yokohama, Kanagawa, Japan

Jul 2012 – Mar 2016 · 3 yrs 8 mos · Bengaluru Area, India

• 44 months of experience as Software Product Developer in the automotive industry with expertise in application lifecycle management, requirement management, project and customer/client relationship management.
• Performed Customer engineering activities spanning from Requirement gathering, analysis, implementation and quality assurance based on Agile methodology through continuous interaction with the customer
• Resolved customer / client business problem through implementation of Matlab/Simulink based solution to seamlessly integrate 3rd party software into the system, which resulted in enhanced customer satisfaction and led to the acquisition of new projects.
• Pioneered the optimal workflow for Matlab projects in the team through extensive study of strategies and processes across the organization to achieve around 20% reduction in turnaround time of the software delivery.