Apr 2021 – Jun 2021 · 2 mos · Noida, Uttar Pradesh, India · On-site

• and Email Chat-bots.
• ● Headed as single POC for Engineering, Product, Customer Experience teams for Analysis, Designing,
• Solutioning and testing of Voice based AI chat bots.
• ● Instrumental in bridging cross functional teams NLP, Product and Sales for identifying,
• understanding, and articulating high-level business requests and technical impacts on AI Bots.
• ● Developed digital practice and setup team of Solution Consultants to deliver the projects.
• ● Demonstrated partner and customer obsession with executive stakeholders and driving technical
• implementations Projects delivered – Porter, Delhivery, Pankhuri.co and USHA

Jul 2018 – Nov 2019 · 1 yr 4 mos · New Delhi Area, India

• ● Strategic planning- Responsible for Scoping, Architecting, Execution and implementing complex
• project of Digital Payment Solutions for Enterprise and Retail customers in North India, generating
• business of approx. $ 2 million annually.
• ● Interacting and managing cross functional teams like Sales, Engineering, Customer Support and
• Customer Success and Vendor teams to achieve capacity, capability, timely delivery and impact goals.
• ● Collaborative sync up with System Integrators, Channel Partners and third-party developers to deliver
• high impact Payment Integration Solutions – Card / SMS Pay / P2P
• ● Orchestrated collaboration with NIC (National Informatics Centre) for integration of e-Challan app
• with Android Payment devices by PAX, USA which was the very first in India.
• ● Customer Interaction Role with strong stakeholder management skills -Handled 54 customers -
• Dominos, Delhi Traffic Police, Chaayos, Iffco Tokio, Municipal Corporation Bathinda, Delhi Metro, and
• Chandigarh Traffic Police etc.
• Key achievements
• Milestone achievement in Delivering the integration of the e-Challan app for Delhi Traffic Police
• resulting in $5 Million challans in a single month bringing down payment reconciliation from 7days to
• 24 hours. This led to securing several other projects as Chandigarh Traffic Police, Punjab Traffic
• Police, and Chhattisgarh Traffic Police in a short span of time.
• Integration of Domino’s Pizza with Ezetap Payment devices, led them up from 2 kiosks to 150 in a
• span of two months across India. Integration with PAX android device has helped them in queue
• busting and reduced the order placing time by 30% at stores in India.

Dec 2012 – Jul 2018 · 5 yrs 7 mos · Bangalore

• CRM Implementation and lead for cloud products for Sales and Marketing module with annual revenue
• of $10 million yearly and delivered high impact solutions.
• ● Lead cross-functional, geographically dispersed team of 25 Professionals for IT Project Implementation
• and Support – Functional, technical and testing resources for delivering the project. Vendor Management
• of Ericsson and Accenture teams for delivery of Projects
• ● Responsible for supervision of all offshore deliverables which included Project status, Issues, risk
• assessment, daily and weekly status calls with internal and external stakeholders.
• ● Experienced in implementing large scale software product projects in corporate environments.
• Key achievements
• Delivered projects that generated revenues worth $10 million YoY, the highest for the North America
• vertical at Capgemini.
• Appointed Point of Contact for CRM Cloud for customer for Sales and Marketing

May 2012 – Dec 2012 · 7 mos · Bangalore

• Lead Consultant
• Worked as Lead Consultant for SAP CRM and worked on the SAP Cloud Product.
• SAP Certified on the Cloud Platform
• Lead team of consultants for Pre Sales Activities.

Jan 2010 – Oct 2011 · 1 yr 9 mos · Gurgaon, India

• Project - BSNL Bharat Sanchar Nigam Limited (BSNL) ,Gurgaon
• Worked as SAP CRM L3 Lead with a Team Size of 15 Members comprising of Functional and Technical Consultants.
• CRM Sales and CRM Marketing Configurations.
• Actively supported the L1, L2, L3 SAP activities for BSNL client using HP Service manager tool.

Apr 2007 – Jan 2009 · 1 yr 9 mos

• Key Responsibilities
• Worked as Project Manager and SAP Functional Consultant for Implementing the Sales and Opportunity Module.

Jan 2006 – Jan 2007 · 1 yr

• Key Responsibilities
• Worked as Project Manager & Sales and Distribution Functional Consultant for Implementing the Sales Module.

Jan 2004 – Jan 2006 · 2 yrs · Gurugram, Haryana, India

• Key Responsibilities
• Channel Support for sales & marketing to 15 DWGE Business partners in diverse markets like Delhi, Rajasthan UP, Uttranchal and Punjab.
• Channel Sales, Corporate and Direct Sales Activities for North India.
• Managing a Team of 30 Sales Team Members.

Jan 2002 – Jan 2004 · 2 yrs · Delhi, India

• Key Responsibilities
• Channel Sales, Corporate and Direct Sales Activities for North India.
• Primarily involved in the Selling of APPLE Products
• Formulating suitable product-specific promotional tools to enhance sales efforts in the assigned territory.