Oct 2022 – Nov 2024 · 2 yrs 1 mo

• Practo is a leading healthcare platform that simplifies access to medical services, enabling seamless doctor consultations, appointment bookings, and health management.
• I'm currently leading consumer marketplace backend services (Search & Transaction) with a team of 10.
• Sahai : AI chatbot for doctor discovery & health queries.
• ML Search: XGboost based doctor ranking algo.
• Media system: HLS streaming platform for treatment videos.
• IVR based booking flow for patient missed calls.
• UAE Marketplace launch.
• Practo Assured model billing and attribution engine.
• New Reach spotlight ad engine.

Feb 2021 – Sep 2022 · 1 yr 7 mos

• Planned and executed complete migration of Practo Search engine from Lucene to Elastic Search self-managed cluster. [zero downtime]
• Event driven realtime indexing.
• Ranking simulator to control weights dynamically for A/B experiments and eventually self learning model.
• Started leading offline appointment booking and Video/Audio/Chat consultation services.
• Designed and executed various features to improve consultation growth and overall experience.

Dec 2017 – Feb 2021 · 3 yrs 2 mos

• Full Stack Web Applications Engineer, specialised in backend development.
• Worked with multiple products across different teams.
• Key contributor to the Practo Marketplace Search team.
• Practo Search is the core ranking algorithm behind Practo's doctor/hospital listing.
• Call attribution classifier service to detect appointment intent from recordings.
• Contributed to addon projects Kiosk desktop app, Poller model for hospital integration, Alexa skill for Practo etc.
• Search tech stack: Java, Scala, Python, Lucene and Elastic Search.

Jul 2016 – Dec 2017 · 1 yr 5 mos

• Contributed to Australia cloud expansion, Melissa geo address validation api Integration, telephone emergency registration service.
• Portal performance improvements and prepared performance guidelines.

Jan 2016 – Jun 2016 · 5 mos