Feb 2022 – Feb 2024 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Led launch, expansion and business operations of e-commerce grocery app and Amazon Fresh operations across 450+stores across India
• Worked on design of e-commerce app and launch of e-commerce business vertical
• Set up scalable operations processes and expanded the e-commerce network to 450+ stores(100+ cities) for own app and Amazon Fresh
• Managed key KPIs across e-commerce business for own app and Amazon Fresh

Aug 2019 – Feb 2022 · 2 yrs 6 mos · Kolkata, West Bengal, India

• Implemented strategic initiatives along with managing operations of the region across multiple service lines (Swiggy Stores, Genie, Instamart)
• Managed operations for multiple cities handling 250000+ orders per day and 20000+ delivery executives across the region
• Co-ordinated with various stakeholders and developed weekly, monthly and quarterly plans for region based on demand and supply planning
• Managed monthly budget while maintaining a healthy cost per delivery and cost per hire by revising the payout plans basis data analysis

Oct 2015 – Jul 2019 · 3 yrs 9 mos · Hyderabad Area, India · On-site

• Managed and expanded last mile delivery business through franchisee partners as part of the management team (Key Clients: Flipkart, Snapdeal, Shopclues, Bluedart, Amazon)
• Increased business revenue from INR 0.5 million INR per month to INR 12 million per month
• Increased coverage from 200 pin-codes to 1000+ pin-codes across India
• Set up robust processes and built multi-functional teams for handling countrywide business operations across 250+ locations, 300+ franchisee partners and 20000+ deliveries per day
• Managed Direct and Indirect Spend to the tune of INR 8 million per month
• Successfully rolled out enterprise wide processes and systems for improved visibility and better control
• Designed and implemented new and improved features (API integrations, payment gateways, customer call centre) for website, web app, ERP product
• Monitored key performance metrics across the business to ensure client SLAs are met
• Set up of consolidation and sorting hubs and delivery centers and designing the network for flow of shipments
• Hired and trained teams across functions

May 2014 – Sep 2015 · 1 yr 4 mos · Amritsar/Ludhiana Area

• Managed business from key customer accounts in US market (Walmart, SAMS Club, K-Mart, Kohls, Sears)
• Lead weekly/bi-monthly scorecard reviews with customers on order performance, quality issues
• and logistical issues
• Negotiated with customers on monthly/quarterly price revisions
• Achieved zero interest loss by timely release of payments and Letter of Credit.
• On-time product launch for new designs by timely sampling and quality approvals
• Managed vendor for packaging material, trims and contract work for extra capacity
• Analyzed customer order failure data and introduced vendor managed inventory for critical trims
• and packaging material to reduce order failure to less than 5%
• Negotiated long term contracts(INR 26 lakhs/month in value) with vendors for new orders
• Reviewed vendor performance on monthly basis and worked with them to reduce quality
• rejections of trims and packaging material by 20%
• Generated monthly forecast and lead monthly sales and operational planning for US segment
• Increased delivery On-Time In Full from 25% to 85% by setting up effective order tracking
• Improved fill-rate of vehicles from 55% to 78% by changing container planning for orders
• Successfully managed external audits by sourcing and audit teams from US retailers
• Reduced quality claims and penalties by 80% over a period of four months by taking corrective
• actions for repetitive complaints
• Managed a team of 8 members to handle customer complaints , queries and order
• fulfillment

Feb 2011 – Apr 2013 · 2 yrs 2 mos · India and Singapore

• Lead and managed business transformation projects across functions
• Lead a team for process re-engineering of organisation wide marketing and sales processes (B2B and B2C account management, OEM and retail pricing, campaign management, marketing spend management, loyalty programs and customer complaints) and deployed business dashboards through SAP CRM and SAP BI implementation
• Designed a process and system to generate weekly transport plan from monthly dispatch plan based on inventory, sales plan and service constraints to improve dispatch compliance by 5% over a period of 3 months
• Developed a replenishment process to transform the push based supply chain into pull based supply chain. Created reports for supply chain, planning and production teams to provide visibility across the supply chain to achieve 12% reduction in inventory and 22% reduction in stock outs at company and distributor warehouses

Jul 2007 – Feb 2011 · 3 yrs 7 mos · India and Singapore

• Managed business transformation and improvement projects across production planning and supply chain
• Implemented enhanced sales and operational planning process and system to support business expansion for flat product division
• Designed and implemented an integrated scheduling process for Natsteel Singapore that led to savings of 40 man hours daily due to reduction in planning time
• Production Planning and Scheduling for third party manufacturing including contract negotiation and order processing