Nikhil Khurana

CEO

Bengaluru, Karnataka, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led pharmacy business with P&L ownership.
Scaled grocery business to 20% of food business.
Implemented quick commerce model for faster deliveries.

Stackforce AI infers this person is a strategic leader in E-commerce and Consulting, with a focus on operational excellence.

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Skills

Other Skills

AnalysisAnalytical SkillsAnalyticsBusiness AnalysisBusiness Process ImprovementBusiness StrategyData AnalysisFinancial ModelingManagement ConsultingMarket EntryStrategic ConsultingStrategyValuation

Experience

Swiggy

6 roles

Business Head - Instamart Pharmacy

Promoted

Dec 2024 – Present · 1 yr 3 mos

P&L owner of pharmacy business (OTC + Prescription)

Head - Category Sell Side, Instamart (AVP)

Jan 2024 – Nov 2024 · 10 mos

Key Metrics: AOV/GMV
Co-owner of topline for the business; helped scale the business to USD 1.5B+ GMV ARR
Increased AOV by 10% in a span of 6 months. Key building blocks include demand shaping towards big packs, promotion of new use cases/high ASP categories, events to drive order penetration of key categories
Worked with various stakeholders - merchandizing, marketing, product, category, delivery - to deliver these results

Head of Strategy and Chief of Staff, Instamart (Director/AVP)

Promoted

Jul 2020 – Jan 2024 · 3 yrs 6 mos

Co-owner of P&L of the business along with the Business Head
Strategy: Key projects include
1) Setting up quick commerce model (transition from 30-45 min to 10 min delivery) - entails B2C product launches to support 10 min delivery promise, dark store network design, delivery time modelling and driver staffing/planning
2) Launch of larger assortment/bigger dark stores - entails design of ideal P&L for large stores with wider assortment, external assortment and sales benchmarking, pilot of bigger dark stores
3) Scheduled Delivery Product (Slotted delivery) - entails design of P&L, design and growth of product, and delivery fee pricing
Customer Experience (CX): Key projects include
1) NPS Enhancement - setting up NPS tracking mechanisms (rNPS and eNPS); improving NPS through range of interventions across the consumer journey (pre-order and post-order)
2) Post-order delivery experience improvement - reduced fulfilment defects, improved delivery time and, led call centre bot launches
Key metrics include NPS, order defects, delivery speed/compliance, assortment perception, call centre performance (CSAT, FRT, AHT)

Chief of Staff to Co-founder

Apr 2020 – Jul 2020 · 3 mos

Head of Strategy, Grocery Marketplace (General Manager)

Sep 2019 – Mar 2020 · 6 mos

Key projects include
1) Conceptualization and launch of dark store model - pivot from Swiggy Stores to Instamart
2) Expansion of Swiggy Stores to 2 new cities (Bangalore and Hyderabad)

Head of Growth, Grocery Marketplace (General Manager)

May 2019 – Sep 2019 · 4 mos

Metrics - Orders per day, retention, New user acquisition
Helped establish PMF in 1 city - scaled the grocery business to ~20% of Food business in 6 months with healthy retention rates

Bain & company

Consultant

Jan 2017 – Jan 2019 · 2 yrs · Gurgaon, Haryana, India

Joined as a Consultant (C1) straight out of ISB. Managed a team of 1-2 Junior Consultants; worked across multiple industries on strategic and large scale implementation projects with focus on healthcare and operations
Key Projects: Cost reduction for pharmaceutical plant, Revenue expansion for tobacco giant, Healthcare strategy for Global Philanthropic Foundation