Jul 2022 – Nov 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Handling the technical program management for initiatives such as Navi UPI, Rewards & Referral, Navi App homepage, Cross-selling, Application platforms, Communications, IOS feature development and releases.
• Owned the end-to-end planning, execution & and successful release of Navi UPI in Aug '23.
• Partnered with business, and product/tech owners in understanding the long-term initiatives and road-mapping in-line with the organization’s strategic goals, t-shirt sizing of features planned, estimation of resource needs in each pod, and planning the manpower.
• Driving the org-wide tech infrastructure cost optimization and saving INR 1.2 Cr per month.
• Proactively identified & and called out the risk, worked with stakeholders in coming up with a mitigation plan & and ensured the timely closure from respective owners.

Sep 2021 – Jul 2022 · 10 mos · Mumbai, Maharashtra, India · Remote

• Led the product development and launch of native apps like JioMessages & and JioBrowser for the world’s cheapest smartphone, JioPhoneNext.
• Led the project of server-side ad insertion in JioTV & JioCinema streams during Live telecasts of cricket matches and leveraged the monetization of streams.
• Worked on developing an operating and revenue model for Messaging as a Platform(MAAP) ecosystem, a reimagined and disruptive way for B2C companies to reach out to their customers and provide services to them using native messaging.
• Presented the program updates of key milestones to leadership and stakeholders.
• Developed the program plan, aligned the internal & and external stakeholders, and ensured on-time execution as per the plan.
• Spearheaded the program management for the demand-side platform(DSP) for the Jio Ads business.

Apr 2021 – Sep 2021 · 5 mos

• Skilled in understanding customer needs, setting and managing expectations, building customer confidence through reliable delivery, and focusing on process standardization and automation to improve efficiency.
• Overseeing teams of 20+ IT professionals to successfully manage multiple concurrent projects for Australia, UK, and U.S. region clients ranging from $200k to $400K budget.
• Experience in schedule management, resource loading, generating burn-down charts, weekly and monthly reports to clients.
• Worked closely with the technology team to develop project roadmaps and execute delivery of technology platforms.
• Responsible for resource hiring, setting the career path, planning up-skilling & and cross-skilling programs, grooming them looking at market trends, reducing the resource attritions, etc.

Apr 2019 – Mar 2021 · 1 yr 11 mos

• Collaborating with engineering teams to drive the vision for chatbot implementation in business operations.
• Continually monitors and anticipates resource needs makes proactive recommendations and oversees day-to-day operations.
• Have expert-level knowledge of working with SDLC and Agile methodologies such as Scrum.
• Experience in handling multiple scrum teams, working with stakeholders, conducting scrum ceremonies, and generating velocity charts.
• Extensive experience in working on Data Science, Salesforce, and Application development projects.

May 2018 – Jun 2018 · 1 mo · Hyderabad, Telangana, India

• Designed and developed a predictive analytics model, which predicts the frequency of buyer’s visits to the store, the number of items customers will buy, and the amount likely to spend.
• Did segmentations based on RFM and demographics help companies identify valuable buyer groups for better response rates?
• Implemented ML models, which allowed us to predict customer churn out, the amount needed to be spent to retain a buyer, and future profit that can be derived from that buyer.

Apr 2016 – Jun 2017 · 1 yr 2 mos · Gurgaon, India

Jun 2015 – Apr 2016 · 10 mos · Hyderabad, Telangana, India · On-site