Dec 2020 – Dec 2024 · 4 yrs · Bengaluru, Karnataka, India · On-site

• As Head of Quality Assurance for the Plutus division at Zeta, I manage a team of 60+ QA professionals, including Managers, Leads, Automation Engineers, and SDETs. Key achievements included:
• Team Building & Leadership: Expanded the QA team from inception to over 60 members, establishing roles such as QA Managers, Automation Leads, and SDETs.
• Process Development: Designed and implemented robust QA processes, including continuous integration and deployment (CI/CD) pipelines. Developed and enforced best practices for test automation and quality assurance.
• Technical Skills: Spearheaded the implementation of advanced testing tools and frameworks such as Selenium, Appium, and Python-based automation for API testing. Utilized JIRA for issue tracking and Zephyr as test management tool.
• Project Management: Directed QA efforts for a high-impact payment application, ensuring its successful GoLive. Managed end-to-end testing phases including functional, regression and performance testing.

Aug 2014 – Mar 2020 · 5 yrs 7 mos · Bengaluru Area, India · On-site

• In my role as QA Manager at Photon, I led the development and execution of testing strategies and processes across the organization. Key achievements included:
• Strategy Development: Defined and implemented testing strategies and frameworks for Automation and Service Assurance. Improved existing processes to enhance efficiency and effectiveness.
• Client Engagement: Organized and conducted client visits, presenting our QA capabilities and solutions. Addressed client needs and concerns to foster business development and new opportunities.
• Resource Management: Oversaw resource planning, allocation, and client placement. Managed team assignments and ensured optimal utilization of resources.
• Project Management: Set up and executed large-scale projects such as KPMG and Sentara Healthcare, leading teams of 20+ QA professionals. Managed end-to-end testing processes to ensure project success.
• Performance Testing: Conducted performance testing for major clients like Darden Restaurant and Estée Lauder using LoadRunner to ensure system reliability and performance under load.
• Testing & Automation: Led efforts in effort estimation, proposal writing, and development of test strategies and plans. Developed and executed test automation strategies using QTP and Selenium. Proficient in performance testing with LoadRunner and JMeter.
• Database & UI Testing: Conducted extensive database testing using SQL queries, joins, subqueries, and views. Utilized Applitools for UI testing and implemented mobile application testing using Appium with Cucumber framework.
• Continuous Integration: Implemented continuous integration practices using Jenkins to streamline the testing process and improve deployment cycles.
• Test Management Tools: Hands-on experience with test management and defect tracking tools including Quality Center, JIRA, Insight, TFS, SharePoint, and Bugzilla.

Sep 2008 – Aug 2014 · 5 yrs 11 mos · Bangalore, India · On-site

• In my role at Synechron, I was deeply involved in quality assurance and test automation. Key achievements included:
• Effort Estimation & Planning: Conducted effort estimation for testing tasks and prepared detailed test plans for Smoke and End-to-End testing. Managed schedules and resource allocation for manual testing activities.
• Automation Development: Developed automation frameworks using Excel Macros for Wells Fargo, and created QTP tests for Star Health and 24x7 Real Media. Designed and implemented a tool to consume responses from Calypso functions, enhancing automation and development workflows.
• Defect Management: Used defect management systems such as Quality Center (QC), JIRA, and Bugzilla to track and manage issues throughout the development lifecycle.
• Database Validation: Developed and executed queries to validate transformation logic for an in-house ETL tool, ensuring the accuracy and integrity of data transformations.
• Coordination & Tool Development: Coordinated with 50+ onsite team members and managers at Wells Fargo for monthly billing processes. Created an automated tool to streamline this coordination, eliminating manual processes and improving efficiency.
• User Acceptance Testing (UAT): Managed UAT activities by collaborating closely with business users and developers to address issues and ensure successful testing outcomes.

Feb 2006 – Aug 2008 · 2 yrs 6 mos · Pune Area, India · On-site

• At Capgemini, I specialized in automation and performance testing across various projects. Key achievements included:
• Automation Development: Estimated automation efforts and created automation frameworks using QTP for HSBC Bank. Identified and prioritized scenarios for automation and delivered Proof of Concepts (POC).
• Traceability & Reporting: Maintained the Traceability Matrix and generated automation reports. Reported on performance execution and identified issues related to VuGenerator/Controller settings.
• Performance Testing: Conducted performance testing using RoadRunner and VuGen for Discover Financial Services. Understood application performance requirements and managed execution and reporting of performance tests.
• Issue Resolution: Timely escalation and resolution of queries related to automation and performance testing.