Nov 2015 – Feb 2016 · 3 mos · Bangalore / Mumbai

• My role is to shape up the product – Define Customer Experience, Technology – defining system architecture (Process Flow) and integration with various payment channels (Cards, Payment Gateway, EFT Switch, IMPS / UPI, Net banking, wallets) and Functionality design and implementation.
• Working on UPI by developing various USE cases and evaluating its functional practicality and define the transaction process flow in accordance with technical standards and compliance
• Working on HCE mode of payment using Tokenization in accordance to EMVCo Tokenization standards.
• Working on PCI-DSS compliance and defining internal processes accordingly.

May 2014 – Nov 2015 · 1 yr 6 mos · Mumbai Area, India

• Worked as a Manager Switching Technology, taking care of RuPay Pay Secure application. Pay Secure is an e-commerce solution provided by NPCI for online (Ecom) transactions using RuPay Debit card. This solution provides enhance security in addition to 2 factor authentication as mandated by RBI for all online transactions happening in India on Indian Merchant Web Portals.
• Till August'14 worked as a Manager in RuPay Operations department which takes care of clearing and settlement of RuPay PoS Acquiring – PoS and E-commerce transaction done using RuPay Debit Cards.

Nov 2012 – Dec 2013 · 1 yr 1 mo · Mumbai Area, India

• Successfully completed projects by on boarding 22 Banks on NPCI's NFS (ATM Acquiring and Issuance as Sub Member) & RuPay Debit Card and Kisan Credit Card platform which are as :
• State Bank of India's 15 RRB's
• State Bank of India Associate Bank's 4 RRB's
• Maharashtra Gramin Bank (RRB of Bank of Maharashtra)
• Municipal Co-operative Bank
• Irinjalakuda Town Co-operative Bank (a Kerala based bank)
• Recon (Settlement and Chargeback) setup for ATM transactions for current scoped in Banks.
• Handled entire Project Managment for above Projects
• Management of ATM EFT Switch, ATMs, NPCI RuPay Debit and Kisan Credit Card Issuance.
• System Architect and System Analyst.
• Defined & Implemented Reconciliation Process for Debit Card transactions – Issuing and Acquiring
• Card Product Management :Costing, Designing of Card, PIN mailer and Welcome kit as per NPCI RuPay standard.
• Change & Incident Management.
• Management t and Process set up forproviding direct customer support for card management and transactions.
• Setting up logistics process for Card and PIN Mailer per RBI guidelines.
• Managing a team of 12 resources who are working in project management and in production support
• Vendor management
• IS Audit and Compliance – Internal and External (For Customer Banks).
• Internal network and security (firewall) management with help of Network Team.
• Providing technical support and managing up-time for NPCI DMS portal access to scope in Banks.
• Current Projects-
• On-boarding of 15 RRB's of State Bank of India and 4 RRB's of SBI Associate Banks on NPCI NFS RuPay Platform for PoS functionality.
• PCI-DSS certification for ATM EFT Switch.
• On-boarding of Irinjalakuda Town Co-operative Bank (a Kerala based bank) on NPCI's NFS Platform for RuPay PoS functionality and ATM Transaction Acquiring.
• On-boarding of Maharashtra Gramin Bank (RRB of Bank of Maharashtra) for RuPay Debit Card on PoS
• On-boarding of Municipal Co-operative Bank for RuPay Debit Card on PoS.

May 2012 – Nov 2012 · 6 mos · Head Office, Mumbai

• Responsible for providing production support to ATM's using own ATM ATM sharing networks like NFS (NPCI), Cashtree and Debit Cards through MasterCard as Interchange.
• Technical Support to Operations team taking care of Settlement and Chargeback ATM transactions - Issuing & Acquiring.
• Support and co-ordination with ATM Product Team by preparing concept notes, DoUs and conducting SIT/UAT for functional changes for existing and new Products/Services on ATMs.
• ATM TM Key Management.
• Change Management and Incident Management.
• Audit Compliance and DR activities.
• ATM Vendor (NCR, Die bold, AGS, and Prizm) Management.
• Debit Card Management in coordination with outsource application vendor.
• Good rapport with Management teams from VISA, MasterCard, NPCI (NFS).
• Major Projects Completed / under taken–
• Successfully completed the project of Switch 2 Switch connectivity for ATM Driving and ATM transaction processing (Issuing & Acquiring).
• As a next step to the above project – successfully migrated 486 ATM's from one EFT switch to another EFT Switch involving planning, testing, actual implementation in co-ordination with Switch Vendor, ATM vendor, internal resources, internal network team, internal security (firewall for rules) team, Audit team.
• VISA ATM Transaction Acquiring
• VAS like Prepaid Mobile and DTH Recharge on ATM as well as Lead generation.
• Cash Deposit and Cheque Deposit Machine (Documentation Phase).
• Certification with NFS for changes like – LTS / TVS and Cash Retraction on ATM.
• ATM Currency Cassette change restriction at ATM level

Jan 2006 – May 2012 · 6 yrs 4 mos · Mumbai Area, India

• Responsible for Project & Production support mgt of ATM EFT Switch (Base 24 Classic Ver) and ATMs
• Management and Support for Interchange : Visa, MasterCard, Amex, NFS, Cashnet and Merchant Acquiring setup.
• Management and Support for e-services like Payment Gateway, E-cards (NetSafe), ACS services like Verified by VISA and MasterCard Secure Code, Prepaid Cards.
• Ensuring 100 % up-time for ATM EFT Switch, ATMs, Interchange setup : VISA, MasterCard, NFS, Cash, AMEX
• Project Management for ATMs, Debit Cards, PoS and Merchant Acquiring in relation to VISA & MasterCard.
• Managing and Maintaining VISA (EA server + Links), MasterCard (MIP + Links) and AMEX (Links) setup at bank end for 24X7 and 365 Days availability.
• Certifications with VISA and MasterCard Card and actual implementation/integration in the production setup.
• Providing Technical Support and co-ordination to Operations team for Settlement and Chargeback activities for Debit/Credit Card ATM and PoS transactions - Issuing & Acquiring.
• Support and co-ordination with ATM, Debit as well as Credit Card Product Team by preparing concept notes, DoUs and conducting SIT/UAT for functional changes for existing and new Products/Services.
• Managing and Maintaining 3DSecure / Ecom setup used for Verified by Visa and MasterCard Securecode.
• Managing and Maintaining Netsafe (Prepaid E-Card) application setup
• Technical production support for Prepaid Card Product.
• Vendor Management.
• Incident and Change Management.
• IS Audit compliance and Process Management as per bank policy using SOX standards.
• Involved in DR Drill of Critical systems like Base24, CBS, Vision+ used for Credit Cards, DCMS.

Feb 2004 – Jan 2006 · 1 yr 11 mos

• Implementation of Narada ATM EFT Switch and setting up of ATM network.
• Administration of YCS’s NARADA EFT ATM SWITCH.
• Administration of Sun Fire V210 and V100 Servers, running Solaris 8.0 as Operating System and ORACLE 9i as database and running YCS’s NARADA EFT SWITCH.
• Supporting branches for ATM related technical issues.
• ATM vendor management
• IS Audit compliance and change Management.
• System Administration Unix Server of 18 branches located across Mumbai/Thane.
• Installation & configuration of UNIX on Compaq-HP/ IBM Servers using RAID 5 technology.
• Management of network setup at DC using CISCO 3745 Series Router for Channelised E1, PRI Line and CISCO 1721 routers at branch level for SDN BRI Line. The network consisting of 18 branch servers, 16 ATMs and two offices in the banks own network.
• Instrumental in LAN and WAN set up, monitoring LAN and WAN, IP Address Strategy using TCP/IP and played a major role in setting up the WAN of the Bank.
• Administration of Red Hat Linux 8.0, Regular backups of system files and Oracle database files.
• TBA (Teller Banking Application) administration and Remote support for Branches

Sep 2001 – Feb 2004 · 2 yrs 5 mos

• Administration of TBA at Branches and Remote Support
• IS Audit and compliance
• Change Management.
• System Administration Unix Server of branches located across Mumbai/Thane.
• Installation, configuration and maintenance of UNIX on Compaq-HP/ IBM Servers using RAID 5 technology
• Installation, configuration and maintenance of Win 2K Server on Compaq-HP/ IBM Servers using RAID 5 technology
• Successful implementation of Cloud Computing on a smaller scale using Microsoft Windows 2000 Server OS and its Terminal Server – Client Access License and Citrix Server for 25 users at corporate office and 10 users at a Branch in the Year 2003 -04.
• Administration of Red Hat Linux 8.0, Regular backups of system files and Oracle database files.
• Installation and configuration of Win 2k on Compaq Serves. Maintenance and troubleshooting of hardware, Configuration and maintenance of LAN using TCP/IP.
• Implemented RTGS setup. Involved in implementation and maintenance of NEFT and other software provided by RBI

Mar 2001 – Sep 2001 · 6 mos

• As a System Administrator - Bhuleshwar Branch - Responsible for looking after the Unix Server and the LAN, creation of new users, regular Backups and Day-Begin and Day-End Activity of the Branch TBA application, handled Teller, Clearing, Back Office Modules, Trouble Shooting of small hardware calls at Branch level and providing support to other users.
• Coordinating with Hardware and Software vendors from time to time.
• Successfully implemented Online Information Kiosk for effective and efficient service to the customers. Gathering customer feedback and implementation of feasible suggestions.
• Maintaining in-house developed software’s used for branch activities like Reconciliation, Pay-order Record Keeping.

Sep 2000 – Mar 2001 · 6 mos · Client Place (Water Dept Office of MCGM at Thane)

• Responsible for implementation of the customized S/W, DBA activities, Administration of WinNT 4.0 Server and Win 98/95 Clients, Configuration & Maintenance of LAN using TCP/IP, Scheduled Backups, User Creation and Setting up user specific permissions.
• Core member of the FMS Group involved in providing E-Governance Solutions and FMS Services to the Prestigious Client – Brihan Mumbai Mahanagar Palika.
• Worked on an assignment of the Project involving Turnkey Computerisation of Unit51 – The Accounts Department of W.S.S.D. – ‘G’ Budget of the Corporation at the customers’ site. This Department is using the Standards set by the World Bank and the Software has been developed and implemented as per those standards.
• Customer Support and training the client staff about the Software (developed in Visual FoxPro) provided by the company.
• Taking Client requirements and reporting the same to the project coordinator.
• MIS reports.