Anouska Ladds

CEO

Singapore, Singapore25 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 20 years in IT and Financial Services.
  • Led large teams in business development and customer experience.
  • Advocate for women and youth in the workplace.
Stackforce AI infers this person is a Fintech leader with extensive experience in payments and customer experience.

Contact

LinkedIn

Skills

Core Skills

Business StrategyOperations ManagementAccount Management

Other Skills

Business AnalysisBusiness Process ImprovementBusiness TransformationExecutive ManagementCustomer InsightDebit CardsCardsElectronic PaymentsPayment SystemsTeam ManagementAcquiringMarketingPayment Card ProcessingE-paymentsFinancial Services

About

Experienced Head with 20+ years experience working in the Information Technology and Financial Services industry. Strong professional skills in Strategy, Marketing, Loyalty, Payments, and Transformation. Experience at Executive level managing large teams across: business development, customer experience, operations, analytics and B2B payments. Passionate about supporting women and youth in the workplace #boardmember #advocateforwomen #sme #largemarket #seniorleader #mother

Experience

25 yrs 7 mos
Total Experience
4 yrs 4 mos
Average Tenure
4 yrs 7 mos
Current Experience

Mastercard

8 roles

Executive Vice President Commercial & New Payment Flows Asia-Pacific

Promoted

Sep 2024 – Present · 1 yr 8 mos

SVP Business Strategy Excellence & Operations International Markets

Feb 2022 – Sep 2024 · 2 yrs 7 mos

Business AnalysisBusiness Process ImprovementBusiness StrategyBusiness TransformationExecutive ManagementOperations Management

Chief of Staff to the President International Markets

Promoted

May 2019 – Feb 2022 · 2 yrs 9 mos

European Head of Strategic Customers, Airlines, Hotels and OTA's

Nov 2015 – May 2019 · 3 yrs 6 mos

  • Leading a team to manage European and global Airline, Hotel and online travel agent customers across their whole payment suite.
Account Management

Head of Emerging Payments UK&I

Sep 2014 – Nov 2015 · 1 yr 2 mos

  • Headed up the strategy and distribution of MasterCard's leading emerging payments product.
  • Highlighted as one of the top 100 women in FinTech (2015) and one of the global Power Women in FinTech (2015).

Head of Travel, Transit and Leisure

Promoted

Jan 2013 – Sep 2014 · 1 yr 8 mos

  • To lead the strategy, development and delivery of the Travel, Transit and Leisure sector for MasterCard UK and Ireland. To lead and manage a team responsible for managing relationships and business development with all airlines, transit authorities (trains, taxis, buses etc.) and hotel chains (both existing and new customers).

Consumer Business Development Market Lead (UK &I)

Apr 2011 – Jan 2013 · 1 yr 9 mos

  • Reporting to the Senior Vice President of New and Existing Consumer Business Development, primary responsibilities are to develop and implement the business development strategy to defend, grow and win existing business including major Financial Institutions and Retailers across Credit, Debit, Prepaid and Commercial
  • Responsible for a team to achieve targets, identify new opportunities and lead negotiations with all key customers

Associate VP Customer Marketing/Sponsorships (Australia/New Zealand)

Sep 2007 – Sep 2010 · 3 yrs

  • Reporting to the President of Marketing for Australasia, primary responsibilities were to identify, guide and deliver financial driven marketing opportunities to all card issuers alongside driving the customer marketing strategy and delivery plans. Managing a team that also delivers sponsorship and campaign planning /delivery
  • Pivotal role as the Associate VP of Customer Marketing, Sponsorships & Promotions to deliver customised marketing solutions/programmes to all card issuers across Australasia with true financial and brand results
  • Highlighted as one of the key employees for ‘future leadership’
  • Received a highly regarded APMEA Star award in for marketing financial contributions

Kent coast volunteering

Board Member KCV

Oct 2021 – Present · 4 yrs 7 mos

National australia bank

Senior Customer Experience Manager

Jan 2010 – Apr 2011 · 1 yr 3 mos · Sydney, Australia

  • Reported to the Head of Brand/Insights, primary responsibilities were to drive the Customer Experience programme across MLC, alongside guiding the strategy within the wider NAB Group
  • Pivotal role to drive change across the organisation to embed customer experience into all processes, communications and executions

Barclaycard

2 roles

Senior Strategy & Customer Experience Manager - SME & Acquiring

Promoted

Sep 2005 – Aug 2007 · 1 yr 11 mos

Senior SME & Large Market Customer, Insight and Planning Manager

Jan 2002 – Jan 2005 · 3 yrs

Siemens

Graduate Scheme

Jan 2000 – Jan 2002 · 2 yrs

Education

University of Leicester

Jan 1997 – Jan 2000

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