Apr 2020 – Jul 2021 · 1 yr 3 mos

• Leading nationwide operations and procurement, optimizing operational costs and ensuring seamless service delivery.
• Managed a Procurement and Sourcing Portfolio Worth ₹80 Cr. Oversaw car repairs and maintenance, Roadside Assistance (RSA), and parking yard operations, contributing 43% to the cost structure in the P&L.
• Reduced manpower by 75% through process automation and lowering incident rates across friction points.
• Reduced Overall Accident Rates: Conducted customer engagement initiatives, including in-app events and targeted communications, to promote safer driving practices.
• Successfully launched 72 new cities in a month through workshops and operational planning (Zoomcar@100cities).
• Reduced Accident & Breakdown (A&B) costs by 44% through vendor negotiations and streamlined processes.
• Optimized Accident & Breakdown (A&B) costs from $9 to under $5 per booking by negotiating commercials, establishing a central control center, and setting up regional audit teams.

Jun 2018 – May 2021 · 2 yrs 11 mos

• Reduced accidental costs by 38% and theft/legal costs by 50% through early detection measures and targeted communications.
• Spearheaded procurement and logistics strategies to optimize operational efficiency.
• Negotiated and procured 2800 cars PAN India, saving approximately ₹70,000 per car.
• Collaborated with banks and NBFCs for fund disbursement, ensuring smooth financial operations.
• Defined team goals and responsibilities, ensuring optimal service delivery.
• Launched a B2B Host Acquisition Program: Secured strategic regional partnerships, contributing 11% to the overall supply.
• Optimized Customer Relationship Management (CRM) Systems: Streamlined processes across channels, resulting in a 15% increase in listings and a corresponding boost in supply.
• Enhanced Funnel Conversion: Led cross-functional teams to achieve a 5% increase in conversions, driving significant revenue growth and improved ROI.
• Reduced Airport Delivery Costs: Achieved a 35% cost reduction by increasing 3PL company contributions to 50%.

Jun 2018 – Mar 2021 · 2 yrs 9 mos

• Managed vendor contracts and logistics to ensure timely delivery and quality compliance.
• Managed imports of 3000 bicycles from China and procured 8000 bicycles from Indian manufacturers.
• Negotiated procurement of 800 e-bikes from manufacturers like Hero, NDS, and Okinawa.
• Reduced spare parts cost by 15% through effective vendor negotiations and streamlined processes.

Jan 2015 – May 2018 · 3 yrs 4 mos · Bangalore Area, India · On-site

• Directly managed a procurement and sourcing portfolio worth ₹40 Cr, overseeing parts import, logistics, and warehouse operations, contributing 30% to the cost structure in the P&L.
• Leading nationwide admin operations and procurement, optimizing operational costs and ensuring seamless service delivery.
• Reduced import, transportation, and agent costs by 30% through effective vendor negotiations and streamlined processes.
• Spearheaded the logistics setup and CAPEX purchases for newly established manufacturing units, resulting in a cost reduction of $67,000.
• Oversaw facility operations, including procurement and logistics to optimize resource utilization and asset management.
• Spearheaded for press meets, product launches, and talent appreciation events.
• Defined team goals and responsibilities, ensuring optimal service delivery.

Aug 2012 – Dec 2014 · 2 yrs 4 mos · Bangalore Area, India · On-site

• Directly managed a procurement and sourcing portfolio worth ₹70 Cr, focusing on spare parts and sewing machines, contributing 28% to the cost structure in the P&L.
• Leading nationwide admin operations and procurement, optimizing operational costs and ensuring seamless service delivery.
• Managed procurement and administrative tasks and ensured smooth operations across departments.
• Reduced import, transportation, and clearing agent costs by 20% through effective vendor negotiations and streamlined processes.
• Reduced spare parts cost by 35% through effective vendor negotiations and streamlined processes.

Dec 2010 – Jul 2012 · 1 yr 7 mos · Bangalore Area, India · On-site

• Delivered operational support and handled documentation processes.
• Mentored team members to align with process requirements and organizational goals.