Dec 2019 – Jul 2021 · 1 yr 7 mos · Bengaluru, Karnataka, India

• As the team grew bigger, I found my strengths and interest area lied in product management. I worked on key products that drove demand, improved supply & patient experience metrics.
• Some of my achievements here are:
• (Demand) Launched booking platforms for call-centers and hospitals to manage patient appointments. This reduced appointment confirmation time from 15 minutes to under 3 minutes.
• (Supply) Launched a supply side product that decreased appointment cancellations by ~40% and in turn, further reduced appointment confirmation time from 3 minutes to under 30 seconds.
• (Demand) Managed tie-ups & integrations with lead-generation channels, which currently drive around 80% of B2C traffic.
• (Demand) Deployed referral channels which improved online reputation by 33% & accelerated testimonial collection by 75%.
• (Demand) Improved website discoverability by 50% over 4 months by managing and launching content building strategies.
• (Supply) Managed onboarding processes to help a team of 3, onboard doctors and scale from 30 doctors to 450+ doctors.
• (Reporting) Developed a mobile responsive dashboard to bring better visibility on hospital performance across 26 metrics for internal teams and hospitals.
• (Sales operations) Streamlined onboarding processes to reduce onboarding time of hospitals from ~7 days to under 24 hours that exceeded initial benchmarks.

Aug 2019 – Dec 2019 · 4 mos · Bengaluru, Karnataka, India

• Medisync aims to change the landscape of healthcare delivery in India by providing access to quality and affordable healthcare in your neighborhood. A highly ambitious project backed by Sequoia Capital.
• I joined Medisync as one of the first five employees. I was part of the core team that worked cross functionally to scale our team and bring clarity to the business roadmap. This included taking up activities across product, sales acceleration, digital marketing, branding, content & hiring.

Jun 2016 – Jul 2019 · 3 yrs 1 mo · Mumbai Area, India

• Klimb is a recruitment platform that provides tools and insights for hiring teams to close positions faster and with greater confidence.
• Drove sales, product, marketing & customer success efforts since inception. Helped grow the product from beta stage to launch to onboarding over 10 paying customers.
• Achieved growth of 6x ARR in 2018 - 2019.
• Consulted and onboarded over 15 paying SMEs and large enterprises since going live in mid-2017 like Future Generali, Angel Broking, Magicbricks & Indusion consulting to name a few.
• Launched and implemented a feature to reduce customer and internal training time by over 50%.
• Drove feature adoption among all current clients which resulted in 70% features being adopted across clients.
• Achieved a 100% customer retention ratio across all Klimb accounts from launch to date of exit.
• Responsible for running programs to understand buyer behavior, competitor intel & identifying market gaps to help define product direction.
• Improved business efficiency by setting up support channels, sales CRM processes, and marketing funnels.