Shefali Jha

Business Development Manager

Gurugram, Haryana, India6 yrs 11 mos experience

AI Enabled

Key Highlights

Expert in cloud telephony and customer support automation.
Proven track record in enterprise account management.
Strong skills in cross-selling and upselling strategies.

Stackforce AI infers this person is a SaaS sales expert with a focus on enterprise solutions.

Contact

Skills

Core Skills

Sales ManagementClient RelationsCustomer Support AutomationAccount GrowthBusiness Relationship Management

Other Skills

AI Voice ServicesAccount OnboardingAuto DialersBusiness-to-Business (B2B)Cloud Telephony SolutionsCommunicationContract NegotiationDeepCallEnterprise Software SalesHard and smart workerIVRInterpersonal SkillsLead GenerationNegotiationNew Opportunities

About

Currently working as Manager of Sales at Sarv.com. Proficient in cloud telephony solutions, including IVR, auto-dialers, and AI voice services, with a focus on customer support automation. Demonstrates expertise in managing sales pipelines, client relationships, and developing innovative communication solutions. Previously worked in enterprise account management and BFSI sales, showcasing capabilities in cross-selling, upselling, and project coordination. Committed to fostering strong client relationships and driving impactful results.

Experience

Sarv.com

Manager of Sales

Jul 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India

Sarv’s Deep Call is a collection of different cloud-based automation services that complete your customer support team. DeepCall is a sister company of Sarv.com. DeepCall provides you a whole new experience of Cloud Telephony along with SMS and Audio Conferencing Services. Services under DeepCall are:
Call Center: Traditional but automated and powered by the cloud.
Click To Call: This allows a user to request calls from a brand from their website or app.
IVR: Lets a customer interact with prerecorded audio and collect information so the system can choose the right agent for that customer.
Auto Dialer: An outbound dialer that helps businesses to save time and automate the dialing process
Voice: With inbound and outbound voice service, it gives your brand a big brand presence.
SMS: SMS is currently the fastest way to communicate and engage with your customers powered by Sarv’s automation.

Cloud Telephony SolutionsIVRAuto DialersAI Voice ServicesCustomer Support AutomationSales Management+1

Servetel communications

Enterprise Account Manager

May 2023 – May 2024 · 1 yr · Gurugram, Haryana, India · On-site

Managing and nurturing relationships with our established enterprise clients.
Conducting comprehensive analysis and gaining an in-depth understanding of the client's existing solution.
Engaging in conversations regarding the growth achieved through the current solution.
Proactively identifying new business opportunities and areas for expansion.
Initiating commercial discussions with the client, focusing on cross-selling and upselling strategies.
Negotiating pricing structures to align with the client's specific requirements.
Collaborating closely working with the Product, Pre-sales, and Onboarding team to ensure the successful project delivery.
Also, generating new leads and effectively closing deals to increase the company's revenue.

Business-to-Business (B2B)Strategic RelationshipsInterpersonal SkillsAccount GrowthContract NegotiationBusiness Relationship Management

Cogno ai

Sr Enterprise Sales Consultant - BFSI Sales

Mar 2022 – Apr 2023 · 1 yr 1 mo · Mumbai, Maharashtra, India

Cogno AI is an AI-driven Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, and Cobrowsing to provide a Delightful Customer Experience across all Digital Channels.
Select Clientele: ICICI Group, Kotak Group, Bajaj Group, HDFC Group, Aditya Birla Group, State Bank Group.

Business-to-Business (B2B)Strategic RelationshipsInterpersonal SkillsAccount GrowthContract NegotiationBusiness Relationship Management