Feb 2023 – Apr 2025 · 2 yrs 2 mos · Remote

Aug 2022 – Jan 2023 · 5 mos · Remote

Apr 2021 – Jul 2022 · 1 yr 3 mos · Remote

• "The right career for everyone in the world”
• That’s just one of the many fab reasons for anyone to be part of this awesome company.
• I am,
• Excited : about the possibilities our product (AI-powered Talent Intelligence Platform) can enable – one of the best in class globally, continuously getting bigger and better.
• Inspired : by the talent around, starting with founders to everyone across the globe. It is great to be among highly talented individuals collectively racing towards a common goal.
• Amazed : by the outcomes / values delivered to some of the biggest global organisations across industries which establishes the power of the product and the vision.
• As a Regional Leader I oversee implementations across EMEA & APAC to ensure each of our customers are effectively leveraging the numerous possibilities of our platform and create best in class talent experiences, there by:
• a) attract best talent to their organisations
• b) nourish their existing talent through internal mobility and learning opportunities
• I am fortunate to have the opportunity to build the professional services team in APAC from ground up. A small but highly talented team is in place and growing, to enable a market which is about to explode.
• We are expanding across the globe, if you are interested to know more about our company or any role pls feel free to reach out.

Oct 2020 – Jan 2021 · 3 mos · Bengaluru, Karnataka, India

• Delhivery is one of the Indian Unicorn Start-ups and a leading tech driven Logistics / Supply Chain company
• Developed Strategy to enhance Customer / Client Experience leveraging opportunities across people, process & tech dimensions
• Conducted interviews with Leadership team and individuals across levels in Sales, Customer Service, Operations, Product, HR & Academy to understand the current state and decipher opportunities
• Studied best practices of institutionalizing Client Experience within logistics industry and beyond (eCommerce, SaaS etc.)
• Was fortunate to get an opportunity to explore and understand a new industry. Quite a tough and a different world than what I have seen all these years. Kudos to the founders and leadership team at Delhivery for having built a successful company and having attracted some of the most passionate folks I have come across

Feb 2016 – Sep 2020 · 4 yrs 7 mos · Bengaluru Area, India

• A Health-Tech venture offering:
• SaaS product to help endurance coaches and coaching academies deliver better training experience efficiently
• Personalized training programs for anyone globally with a fitness goal in endurance sports like running, triathlon, cycling, swimming, walking
• Organize India’s premier Triathlon event – IRONMAN 70.3 Goa
• Key accomplishments:
• Raised seed fund from multiple investors
• End to end Product Management building tech product for B2B and B2C global markets
• Yoska app (web & mobile) is the only Indian SaaS product in the global endurance space
• Launched multiple non-tech products (Yoska fitness programs) which were a confluence of tech & scalable human interventions enabling personalization at scale. Trained thousands of individuals globally to achieve their fitness goals in endurance sports, supported by the largest team of IRONMAN certified coaches for any club in India
• Fostered customer centric culture: aligned people, process & tech dimensions for superior Customer Experience & Success
• Yoska was rated #1 Triathlon Club in India consecutively b/w 2016 to 2019, #6 in Asia and the only Indian club in the Global Top 100, by IRONMAN
• Marketing (Tech, Services & Events): Digital Marketing, Community Development, Partnership & Alliances (Brands, Event organizers, Fitness groups)
• Sales (B2B / B2C, Tech / Services):
• a) Some of the best coaches and academies in India & Australia used Yoska SaaS product
• b) Positioned Yoska fitness programs to Companies (for employee wellbeing initiatives) & Brands (to engage prospects & customers)
• c) Event Sponsorship & Expo Sales for IRONMAN 70.3 Goa
• Event Management:
• a) Signed IRONMAN Franchisee, an international Triathlon (swim-bike-run) event which happens across 50+ countries
• b) Organized the first ever IRONMAN 70.3 Triathlon in India. Inaugural edition in 2019 saw 1000+ participants from 30 countries
• https://youtu.be/ekjpBjH9H1M

Oct 2013 – Jan 2016 · 2 yrs 3 mos · Bangalore

• Built and led a high performance consulting team to help MNCs and Indian companies: leverage LinkedIn Talent Solutions, define their TA strategy, enhance their employer branding & candidate experience, streamline their talent management processes there by enhance customer experience and success
• Was responsible for a Multi-Million USD retention business
• Was part of cross functional leadership team that defined and drove India specific initiatives
• Was part of cross regional Customer Success Consulting leadership team that drove strategic initiatives across the globe
• After 2+ years of experiencing a crazy phenomenon called LinkedIn, meeting some amazingly passionate folks and deciphering a new space called "TA Consulting", took the plunge to pursue my entrepreneurship dream.

May 2006 – Oct 2013 · 7 yrs 5 mos · Bengaluru Area, India

• I made some life time friends and met some amazing mentors in both CBC and Delivery. Experienced the full spectrum of CRM consulting, traveled globally for consulting assignments, made friends with difficult clients, got promoted couple of times and led the same team that I initially joined. Even while a much anticipated promotion as an Associate Director was round the corner, couldn't resist brand LinkedIn and importantly an opportunity to consult Indian customers in a completely new space. Didn’t just quit a company, but a family!
• Led a team of 50+ MBA graduates across 8 cities that was responsible for consulting, business analyst, innovation and pre-sales activities for global customers.
• Experience in CRM Road map / Blueprint, Package evaluation, Requirements elicitation and management, Process harmonisation, Use cases, Client expectation management, Project / Program management (multiyear, multi region global roll outs)
• Traveled to US, UK, Malaysia and Portugal for multiple CRM consulting and implementation projects
• Functional / Process experience: Sales Force Automation, Marketing Mgmt, Service Mgmt, Self Service Mgmt, Complaint Mgmt, Partner Relationship Mgmt
• Domain exposure: Pharma, Health Insurance, Hi-Tech, CG, Telecom
• Key responsibilities executed in projects:
• Project / Program management
• Manage cross functional & cross regional client teams
• Manage client expectations and relationship
• Anchor workshops for process harmonization and requirements elicitation
• Manage large teams across technology / geography / vendors
• Handle client negotiations and sign-offs
• Conduct train the trainer and end user training
• Pre-sales / Practice building experience: CRM implementation proposals, Consulting proposals, Client presentations, led teams to conceptualize and develop consulting offerings and business solutions

May 2005 – May 2006 · 1 yr

• As a team lead managed functional & technical experts to successfully deliver multiple CRM implementation projects
• Established as a CRM functional & process expert
• Established as a configuration expert on Siebel CRM
• Working for Infosys was a dream I had, like lakhs of engineers during 90’s. So was elated when I landed there post my MBA. Was the only one handpicked mid-way through the training to lead a critical project. Received the highest performance rating (CRR 5) within the first year. Quit a dream company to pursue a consulting career.

Oct 2000 – May 2003 · 2 yrs 7 mos

• Long queues outside IT companies during walk-ins reminds me of “Pursuit of Happiness”. When I landed in ITC Infotech, was extremely eager to prove myself and turned a workaholic working on multiple projects.
• Was part of Microsoft Practice working on design and development of web applications.
• Quickly fell in love with ASP, SQL Server, Java script & HTML so much so that at one point I was working on two projects simultaneously. And maybe I might have made it to record books for the maximum number of lines of SQL coding (Stored Procedures anyone?) in the first year as a software engineer.
• After romancing coding for ~3 years, decided to pursue an MBA dream.

Jan 2000 – May 2000 · 4 mos · Bengaluru, Karnataka, India

• Conducted FEA (Finite Element Analysis) of entire portfolio of recliners & sliders, which had never happened in the history of the organization
• Prototype development of new products / designs: managed production associates & vendors
• Recliner designs & FEA were areas of interest but didn’t drive my passion like FORTRAN did (a programming language I studied during my engineering days). Decided to pursue a career in IT.