May 2017 – Apr 2022 · 4 yrs 11 mos

• Drive end to end large scale strategic business transformation initiatives
• Define program requirements, perform data analysis and generate metrics to identify areas of improvements
• Define solution by conceptualising (process or technical), propose design, development, delivery and handholding operationalisation until maturity of the product.
• Analyse process, propose functional/technical/automation solutions.
• Driving cross-functional programs and project by Partner with Customers, Engineering team, Product Management team, Operations, Support, and other key stakeholders to define and deliver complex programs.
• Providing leadership to cross-functional and global project teams.
• Engage and collaborate with business and development stakeholders to understand business objectives and requirement.
• Developing and manage detailed project plans, project schedules, managing risk and stakeholder management.
• Manage project change requests, project priorities, and project trade-offs.
• Driving, managing, and tracking projects through each phase of the project life cycle.
• Identify risks, manage corrective action plans and escalate / communicate project health to senior leadership.
• Analyse customer feedback, address customer issues in the delivered solutions and continuously enhance the products.
• Develop processes, procedures and implement control processes. Creating and publishing reports to senior executives.
• Create and maintain comprehensive project documentation.

Sep 2014 – May 2017 · 2 yrs 8 mos

Sep 2014 – Apr 2015 · 7 mos

Jun 2006 – Sep 2014 · 8 yrs 3 mos · Mumbai

• Accenture, India
• Role: Technical Delivery Lead Offshore (India)| Mumbai | Jan 2012 – Sep 2014
• Responsibility: India Delivery Lead and Technical Architect for Siebel CRM software releases by leading team of 18+ team members which includes budgeting, scoping, estimation, scheduling, development, testing, delivery and post go live support.
• Key Achievements:
• Implemented System Integration and Process Transformation CRM project with 10+ complex legacy systems integration with single unified user interface resulted in reduction of Pensions claim processing time from 15 days to 1 day.
• Successful implementation of Electronic Document Management System which resulted in reduction of claim processing time from 1 days to 4 hours.
• Hands on technical implementations of Siebel CRM and Enterprise Application integration with multiple legacy systems.
• Accenture, UK
• Role: Incident Management lead, Onshore (UK), London | Feb 2008 – Dec 2011
• Responsibility: Lead Incident Management function and CRM software releases by leading team of 5 team members at London, UK office.
• Accenture, India
• Role: Senior Software Engineer, Mumbai | Jun 2006 – Feb 2008
• Responsibility: Functional Design, Technical design and implementation of Siebel CRM application
• Key Achievements: Successfully designed, integrate, developed and delivered the Siebel CRM system for Diamond Clients at Accenture

Jun 2004 – Jul 2004 · 1 mo

• Summer Camp for students of Civil Engineering... one among the 52 selected from across the country. Summer camp focused on technical & non-technical activities & sessions, guest lectures by industry & academia, all-round development.