Saaransh Agarwal

Software Engineer

Bengaluru, Karnataka, India3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Engineered a workflow engine reducing processing time by 33%
Created a pipeline for AI-generated call summaries
Integrated WhatsApp API increasing user engagement by 25%

Stackforce AI infers this person is a Backend Engineer specializing in SaaS solutions with a focus on real-time systems.

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Skills

Core Skills

JavaMicroservicesReal-time ReportingWeb Development

Other Skills

Amazon Web Services (AWS)Avaya-CTIC (Programming Language)C++Campaign AnalysisGo (Programming Language)HevoJava Database Connectivity (JDBC)JenkinsKafkaKubernetesLookMLMechanical EngineeringMongoDBMySQL

About

Backend Engineer (SDE-2) at Observe.ai, part of the Real-Time team building low-latency backend systems for the Agent Assist platform. I work on event-driven microservices that process live transcripts and events to deliver real-time prompts, alerts, and post-call summaries. My work involves Java, Spring Boot, Kafka, Redis, and distributed systems, with a focus on scalability, reliability, and observability. I also integrate LLM/Generative AI-based APIs for AI-powered call summarization, handling prompt orchestration and production-ready backend integration.

Experience

Observe.ai

2 roles

Software engineer II

Promoted

May 2025 – Present · 10 mos · Bengaluru, Karnataka, India · On-site

I played a key role in enhancing system performance and reliability at Observe.AI through innovative engineering solutions.
Engineered a DAG-based workflow engine, achieving a 33% reduction in processing time.
Created a robust pipeline for delivering LLM-generated call summaries, cutting agent AHT by 2 minutes on average.
Established observability for high-traffic systems, enabling proactive incident management and support.

JavaSpring BootKafkaRedisMicroservicesObservability

Software Engineer

Sep 2023 – May 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Developed and owned the Avaya-CTI integration service, focusing on scalability and resilience for real-time call events.
Created a reusable thread pool monitoring library, enhancing performance tuning and production debugging through New Relic metrics.
Led incident response and coordinated cross-team efforts during high-severity customer escalations as part of on-call rotations.
Managed the real-time reporting and analytics pipeline, including Hevo ingestion and LookML model development for customer dashboards.

Avaya-CTIReal-time ReportingNew RelicHevoLookMLMicroservices

Nurture.farm

Software Engineer

Jun 2022 – Sep 2023 · 1 yr 3 mos · Bangalore

Integrated Gupshup and Karix interactive WhatsApp API with communication-engine, increasing user engagement by 25%.
Developed Multi-Language media support for Campaigns, enabling faster onboarding.
Enhanced service Robustness and Resilience by introducing timeouts and setup relevant alerts through Prometheus.
Developed segregation feature for non-WhatsApp users, resulting in savings of over 10 lakhs per month.
Created Superset dashboards for campaign-analysis by marketing team.
Designed and Developed control-group feature to test the campaign relevance.
Wrote unit tests with 30% coverage for campaign service.

WhatsApp APIPrometheusSupersetCampaign AnalysisWeb DevelopmentMicroservices