Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India

Apr 2023 – Feb 2024 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• Led a global team encompassing Site Reliability Engineers (SRE), Customer
• Success Managers (CSM), Technical Account Managers (TAM), Enablement,
• training, and Professional Services (PS).
• In under three months, built and operationalized the CSM, TAM, and PS team,
• seamlessly integrating them with existing Customer Support.
• Successfully onboarded major Tier-1 customers, delivering enterprise-grade
• customer experiences.

Aug 2015 – Apr 2017 · 1 yr 8 mos

• Oversaw the deployment and customer support of Guavus big data solutions
• globally.
• Established support processes (L0-L3) and escalation management protocols.
• Independently hired, built, and led a team of 30 staff members, including
• managers and leads.
• Responsible for Desktop, Laptop, Network infra, internal corp applications, and
• systems.

Aug 2013 – Aug 2015 · 2 yrs

Dec 2012 – Jul 2013 · 7 mos

• Solutions Delivery and Support at Guavus Inc.

May 2011 – Nov 2012 · 1 yr 6 mos

Nov 2009 – May 2011 · 1 yr 6 mos · Bengaluru Area, India

• Managed a team of developers, QA engineers, SAs, and DBAs spanning across
• multiple sub-functions.
• Development of Network Tools for network engineering operations, router
• configurations, monitoring of network load and capacity.
• System and DB administration for all infrastructure hosts, including
• build, commissioning, decommissioning, software deployment, patching, and
• firmware upgrades.

Mar 2008 – Oct 2009 · 1 yr 7 mos · Bengaluru Area, India

Mar 2006 – Mar 2008 · 2 yrs · Bengaluru Area, India

Sep 2005 – Mar 2006 · 6 mos · Bengaluru Area, India

May 2004 – Sep 2005 · 1 yr 4 mos · Bengaluru Area, India

• Developed software for tasks associated with developing and debugging Oracle RDBMS and dependant/related components.
• Conducted integration and regression tests created by the Quality Engineering group.
• Interacted with base development teams about changes/problems in the code/product functionality and to ensure quality and consistency across platforms.

Mar 2003 – Aug 2003 · 5 mos · San Francisco Bay Area

• Worked on the design and development of a Continuous Monitoring (CMON) – a general-purpose continuous IP backbone traffic collection and analysis platform. The code was written in C on a Linux platform.
• Worked on the problem of locating strategic network locations based on passive network measurements for deploying monitoring infrastructure.

Jul 1999 – Jul 2000 · 1 yr

• Engineered the Automatic Recall Announcement System as applicable to the DMS100 Supernode Switch
• Developed a new Tone and Ringing scheme as applicable to the DMS100 Supernode Switch.

Aug 1998 – Jul 1999 · 11 mos