Oct 2022 – Nov 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• Working as a Product Manager for the Device Subscriptions Product Group, which primarily includes 3 products – Subscription Engine, Billing Engine and Plan Master Management System. Responsible for end-to-end Merchant Experience, Retention and Engagement regarding Monetisation via Paytm for Business App - My Devices Page(MAU - ~27 lakhs).
• Involved in end-to-end Product Lifecycle management of Monetisation Products in Merchant Ecosystem
• Developing new products to ensure revenue realisation for the entire Offline Merchant business
• Building new platform features/enhancements to support merchant delight features using Data Analysis
• Facilitating monetisation for different Offline/ Online Merchant Businesses in Paytm ecosystem
• Working parallely in three different products, one upstream and two downstream, in Paytm Merchant ecosystem
• Working closely with business stakeholders, in devising new avenues to upsell and cross-sell, using advanced Business Analysis methods
• Plugging revenue leakages for Merchant businesses in Paytm

Aug 2022 – Oct 2022 · 2 mos · Bengaluru, Karnataka, India · Remote

• Introduced new Query Engine Optimisation feature universe, based on internal user interviews
• Reduced 45% load on Internal Query Engine resources, thus reducing query time by 50%
• Saved computing resources cost of around 2 Cr, by automation of repeat query results
• Developed deployment plan for new internal Query Engine

Apr 2022 – Jul 2022 · 3 mos · Bengaluru, Karnataka, India · Remote

• Built new device onboarding flow for a user base of 60 lakh merchants
• Plugged annual revenue loss worth 6 Cr approx. from lost sales, by introducing new product flows
• Automated revenue realisation of about ~80 Cr/per annum, by building automated systems
• Increased productivity by reducing TAT by 75%, by introducing new product flows
• Reduced errors in operations by 90%, by introducing automation in platform ecosystem

Feb 2022 – Apr 2022 · 2 mos

• - Worked on Gamification of user journey, user experience and engagement

Sep 2021 – Dec 2021 · 3 mos

• - Worked on the Merchant App, benchmarked 4 players, identified 10+ new features, prioritised 4

Jun 2021 – Sep 2021 · 3 mos

• - Worked on Digital Transformation in Procurement, applied AI/ML, Robotic Process Automation, Blockchain based action plans

Apr 2021 – Jun 2021 · 2 mos

• Worked on their internal Digital Product Solution 'E-Compass', for North America Business
• Developed AI/ML use cases to increase their topline from e-commerce channel
• Designed innovative features for the 'E-Compass' platform
• Conceptualised 10+ & developed 3+ AIML use-cases, internal product E-Compass, increased revenue 8.3 Mn+/yr
• Researched internal satkeholder, Design Thinking, developed 6+ personas, 3+ features, increased sales 4.5%
• Strategised Keyword analysis feature , using TF-IDF, increased search share 10%, sales by 5Mn+/yr
• Designed Content Health Scoring System for e-commmerce Product Description pages, identified 20+ attributes, increased conversion 15%, revenue 3 Mn+
• Ideated NLP solution , used Bayesian learning, to decode Customer Reviews & identify repeat keywords
• Formulated Virtual Product Bundlng feature, using Market Basket Analysis, recommender through promotions

Jan 2021 – Apr 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India

• Merchandise Designer, generated 4.5L sales, increased social media followers by 1.7X
• Led Campus Decor

May 2020 – Jun 2020 · 1 mo

• Responsible for procurement activities (Technical Evaluation and Commercial Negotiations) of Rotating Equipment like Compressors, Cryogenic Turbines, Cryogenic Pumps, Water Pumps along with other items like Refrigeration Units, Cooling Towers and Suction Air Filters for Air Separation Unit (ASU), Nitrogen Generator and Variable Pressure Swing Adsorption (VPSA) Projects of Project Engineering Division (PED) of Linde India Ltd.
• Generated substantial Hard and Cashflow Savings while ordering Main Air Compressors and Booster Air Compressor for IOCL Paradip 629 TPD ASU Project.
• Gained a considerable amount of Hard Savings while ordering Refrigeration Unit for MRPL Project.
• Responsible for Supplier Relation Management.
• Responsible for in-time deputation of Supplier's Field Supervision Engineer as per Erection and Commissioning Schedule of Project.
• Vendor Performance Evaluation of various registered suppliers.
• Identifying potential suppliers and take initiative to get them technically approved by Process Team.
• Carry-out Annual Rate Contracts for regularly purchased or cataloged items.
• Assist the Business Development Team in costing of all the items and their capital spares, mentioned in point 1.
• Close monitoring of the ordered items and ensure on-time delivery to avoid Liquidated Damages due to Late Delivery on Project.
• Assist Finance Team in GST Reconciliation from suppliers.

Jul 2017 – May 2020 · 2 yrs 10 mos

• Responsible for procurement activities (Technical Evaluation and Commercial Negotiations) of Rotating Equipment like Compressors, Cryogenic Turbines, Cryogenic Pumps, Water Pumps.
• Direct Responsible Individual (DRI) for Compressors, Cryogenic Turbines, and Cryogenic Pumps for all projects, being executed by PED.
• Developed alternate indigenous suppliers for Centrifugal Air Compressors.
• Developed alternate indigenous suppliers for Reciprocating Compressors in critical Oxygen Service.
• Generated a substantial amount of cashflow savings while ordering various equipment.
• Developed an in-depth understanding of the working philosophy of various rotary equipment.
• Grew an understanding of the entire rotating equipment supplier market.
• In-depth understanding of Client / PMC's Tender Specifications and Scope of Supply.
• In-depth understanding of Commercial aspects of a Tender.
• Participated fully in the ordering process of Main Air Compressors, High-Pressure Nitrogen Compressors, Reciprocating Oxygen Compressors, Cryogenic Expansion Turbines and Water Pumps for PMC monitored Nitrogen Generator projects in several refineries. Assisted respective Project Teams in the detailed engineering phase for drawing and document approval and inspection clearance from Client/PMC.
• Understood the pressure vessel costing process and developed a unique spreadsheet for Pressure Vessure costing calculation.
• Close monitoring of the various ordered items and regular follow-ups with suppliers to expedite the delivery to avoid Liquidated Damage due to Late Delivery on the Project.
• Assitance to Business Development Team in the costing of Rotating Equipment Packages.

Jul 2016 – Jul 2017 · 1 yr

• Basic understanding about the various process cycles of an Air Separation Unit.
• Learnt about the basic working philosophy of various Rotating Equipment.
• Learnt how to read a Piping and Instrument Diagram.
• Understood the technical aspects of pre-ordering stage evaluation process while ordering rotating equipment.
• Grew an understanding of Performance Curves and selection criteria of various Rotating Equipment.
• Participated fully in the ordering process of Compressors like Product Oxygen Compressors for VPSA Plant in BPCL Mahul Refinery, Product Nitrogen Booster Compressors for Nitrogen Boosting Station in Rourkela Steel Plant.
• Participated fully in the ordering process of Cooling Water Pumps for various projects.
• Participated fully in the ordering process of Side Stream Filters for various projects.

Jun 2015 – Jun 2015 · 0 mo · Durgapur Steel Plant

• Understood the various products of a steel plant, manufacturing processes, supply chain management.

May 2015 – Jun 2015 · 1 mo · Farakka

• Understood the entire overall process of a Thermal Power Plant and in-depth understanding of the functionality of various units.

May 2014 – Jun 2014 · 1 mo · Haldia

• Understood the overall process of a refinery and maintenance aspects of various mechanical equipment.