Pragya Sinha

Consultant

Bengaluru, Karnataka, India5 yrs experience

Most Likely To Switch

Key Highlights

Over 2 years of experience in application support.
Expertise in troubleshooting and real-time issue resolution.
Strong background in UI/UX design and collaboration.

Stackforce AI infers this person is a SaaS Application Support Specialist with a focus on customer engagement and technical troubleshooting.

Contact

Skills

Core Skills

Application SupportCustomer SupportUi/ux Design

Other Skills

Active DirectoryAdobe XDArcherAuditAuditingCommunicationFigmaIdentity and Access Management (IAM)Internal AuditsJiraOperations ManagementOutboardingPhotoshopProduct SupportProject Management

About

I am working as an Application Support Specialist with more than 2 years of industry experience in Support department. Working for product based company Garg Data Information with product BirchStreet Systems that offers procure to pay solutions to improve business processes through efficiency, compliance and visibility, this application is based on the hospitality domain and used by multiple such as Marriott, Hyatt, Hilton, Pine Cliffs etc.

Experience

Emudhra

Senior Consultant

Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

Birchstreet systems

Application Support Specialist

Sep 2021 – Dec 2023 · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Handle ticket by using the tools Salesforce.
Troubleshooting the issues on a real time basis.
Support End Users.
Analysis and fetch the data as per the clients requirements by using SQL query on MySQL.
Manages clients across Europe, Middle East, ASIA Pasific

SalesforceSQLApplication SupportCustomer Support

Ezimax technologies pvt. ltd.

Application Support Associate

Feb 2021 – Sep 2021 · 7 mos · Noida, Uttar Pradesh, India · Remote

Work as an Application Support Associate and Engaged with UI/UX team which includes wire-framing, web-designing with using the tools Adobe XD, Photoshop and Figma.

Adobe XDPhotoshopFigmaUI/UX Design